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Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about Lenovo products, you will find a wide variety of sources available from
Lenovo to assist you. This section contains information about where to go for
additional information about Lenovo and Lenovo products, what to do if you
experience a problem with your system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
devices are turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools is
in the Hardware Maintenance Manual.
v Go to the at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
You can solve many problems without outside assistance by using the information
available on the Lenovo support site or by following the troubleshooting procedures
that Lenovo provides in the documentation that is provided with your Lenovo
product. The documentation that comes with Lenovo systems also describes the
diagnostic tests that you can perform. Most systems, operating systems, and
programs come with documentation that contains troubleshooting procedures and
explanations of error messages and error codes. If you suspect a software problem,
see the documentation for the operating system or program.
Using the documentation
Information about your Lenovo system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files, and
help files. Most of the documentation for your server is on the ThinkServer
Documentation DVD provided with your server. See the troubleshooting information
in your system documentation for instructions for using the diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software. Lenovo maintains
pages on the World Wide Web where you can get the latest technical information
and download device drivers and updates. To access these pages, go to
http://www.lenovo.com/support and follow the instructions.
Getting help and information from the World Wide Web
On the World Wide Web, the Lenovo Web site has up-to-date information about
Lenovo systems, optional devices, services, and support. For general information
about Lenovo products or to purchase Lenovo products, go to
http://www.lenovo.com. For support on Lenovo products, go to
http://www.lenovo.com/support.
© Lenovo 2009. Portions © IBM Corp. 2009. 177
- Installation and User Guide 1
- Contents 5
- Contents v 7
- Safety ix 11
- Safety xi 13
- Safety xiii 15
- Chapter 1. Introduction 17
- 1 Model and machine type 18
- Related documentation 19
- Features and technologies 23
- Specifications 26
- Software 27
- EasyStartup 28
- EasyManage 28
- Front view 31
- Operator information panel 32
- EasyLED diagnostics panel 33
- Rear view 40
- System-board LEDs 45
- SAS backplane connectors 49
- Power-supply LEDs 49
- Server power features 50
- Turning on the server 50
- Turning off the server 51
- Installation guidelines 53
- System reliability guidelines 54
- Server components 56
- Opening the bezel 57
- Opening the bezel media door 57
- Removing the left-side cover 58
- 1 Cover release latch 59
- 2 Lock 59
- 3 Left-side cover 59
- Removing the bezel 60
- Installing the bezel 62
- Opening the power-supply cage 63
- 1 Release latch 64
- 2 Hot-swap power supply 64
- 1 Power-supply cage 64
- 2 Power-supply cage handle 64
- Closing the power-supply cage 65
- Turning the stabilizing feet 67
- 1 Optical drive power cable 68
- 3 USB signal cable 68
- 4 Optical drive power cable 68
- 1 Cable for drives 4-7 69
- 3 Cable for drives 0-3 69
- 1 EasyLED cable connector 73
- 2 EasyLED cable 73
- Removing the air baffle 74
- Installing the air baffle 75
- 1 Fan cage assembly 76
- Removing the battery 77
- Installing the battery 78
- 1 Hot-swap power supply 81
- 2 Release latch 81
- 1 Microprocessor 2 VRM 84
- 2 Heat sink 2 84
- 3 VRM connector 84
- 2 Hinge pin 86
- 2 Hinge pins 87
- Removing an adapter 88
- Installing an adapter 88
- 2 Adapter 90
- Removing the DVD drive 91
- 1 EMC shield 93
- 2 Tape drive 93
- 2 Fan-cage assembly 95
- 1 Filler panel 97
- 2 Hard disk drive assembly 97
- 3 Release latch 97
- 4 Drive handle 97
- Removing a memory module 100
- Installing a memory module 101
- Independent channel mode 102
- Memory mirroring mode 102
- 1 DIMM 106
- 2 Retaining clip 106
- 1 Microprocessor 1 107
- 2 Microprocessor 2 108
- 1 Microprocessor 109
- 2 Alignment triangles 109
- 3 Notches 109
- Thermal grease 111
- Removing a hot-swap fan 112
- Installing a hot-swap fan 113
- Completing the installation 113
- Closing the bezel media door 114
- Closing the bezel 114
- Installing the side cover 115
- Connecting the cables 115
- Using the Setup Utility 120
- Starting the Setup Utility 120
- Setup Utility menu choices 120
- Passwords 123
- Power-on password 124
- Administrator password 125
- RAID controllers 126
- Formatting a hard disk drive 128
- Starting the WebBIOS utility 129
- Configuring RAID 131
- Setup and configuration 132
- Updating the firmware 135
- Installation requirements 139
- Installation order 139
- Chapter 7. Troubleshooting 143
- DVD drive problems 144
- General problems 144
- Hard disk drive problems 145
- Intermittent problems 145
- Memory problems 147
- Microprocessor problems 148
- Monitor problems 149
- Optional-device problems 150
- Power problems 152
- Serial port problems 153
- Software problems 154
- Solving power problems 154
- Solving undetermined problems 156
- Event logs 156
- System-event log 158
- POST error codes 159
- User’s Guide on the Web 166
- Diagnostic text messages 191
- Viewing the test log 191
- Diagnostics messages 192
- Before you call 193
- Using the documentation 193
- Calling for service 194
- Using other services 194
- Lenovo product service 195
- Appendix B. Notices 197
- Trademarks 198
- Important notes 198
- Appendix B. Notices 183 199
- Hazardous Substances 200
- Battery return program 201
- Electronic emission notices 202
- Appendix B. Notices 187 203
- Appendix B. Notices 189 205
- Index 193 209
- Index 195 211
- Printed in USA 214
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