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Keyboard, mouse, or pointing-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Hardware Maintenance Manual to determine which components are customer
replaceable units (CRUs) and which components are field replaceable units (FRUs).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
All or some keys on the
keyboard do not work.
1. Make sure that:
v The keyboard cable is securely connected.
v The server and the monitor are turned on.
2. See http://www.lenovo.com/thinkserver and click Options for keyboard
compatibility.
3. If you are using a USB keyboard, run the Setup Utility and enable keyboardless
operation to prevent the 301 POST error message from being displayed during
startup.
4. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server.
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Keyboard
b. (Trained service technician only) System board
The mouse or pointing device
does not work.
1. Make sure that:
v The mouse or pointing device is compatible with the server. See
http://www.lenovo.com/thinkserver and click the Options tab.
v The mouse or pointing-device cable is securely connected to the server.
v The mouse or pointing-device device drivers are installed correctly.
v The server and the monitor are turned on.
v The mouse is enabled in the Setup Utility.
2. If you are using a USB mouse or pointing device and it is connected to a USB
hub, disconnect the mouse or pointing device from the hub and connect it
directly to the server.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Mouse or pointing device
b. (Trained service technician only) System board
130 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Installation and User Guide
- Installation and User Guide 1
- Contents 5
- Contents v 7
- Safety ix 11
- Safety xi 13
- Safety xiii 15
- Chapter 1. Introduction 17
- 1 Model and machine type 18
- Related documentation 19
- Features and technologies 23
- Specifications 26
- Software 27
- EasyStartup 28
- EasyManage 28
- Front view 31
- Operator information panel 32
- EasyLED diagnostics panel 33
- Rear view 40
- System-board LEDs 45
- SAS backplane connectors 49
- Power-supply LEDs 49
- Server power features 50
- Turning on the server 50
- Turning off the server 51
- Installation guidelines 53
- System reliability guidelines 54
- Server components 56
- Opening the bezel 57
- Opening the bezel media door 57
- Removing the left-side cover 58
- 1 Cover release latch 59
- 2 Lock 59
- 3 Left-side cover 59
- Removing the bezel 60
- Installing the bezel 62
- Opening the power-supply cage 63
- 1 Release latch 64
- 2 Hot-swap power supply 64
- 1 Power-supply cage 64
- 2 Power-supply cage handle 64
- Closing the power-supply cage 65
- Turning the stabilizing feet 67
- 1 Optical drive power cable 68
- 3 USB signal cable 68
- 4 Optical drive power cable 68
- 1 Cable for drives 4-7 69
- 3 Cable for drives 0-3 69
- 1 EasyLED cable connector 73
- 2 EasyLED cable 73
- Removing the air baffle 74
- Installing the air baffle 75
- 1 Fan cage assembly 76
- Removing the battery 77
- Installing the battery 78
- 1 Hot-swap power supply 81
- 2 Release latch 81
- 1 Microprocessor 2 VRM 84
- 2 Heat sink 2 84
- 3 VRM connector 84
- 2 Hinge pin 86
- 2 Hinge pins 87
- Removing an adapter 88
- Installing an adapter 88
- 2 Adapter 90
- Removing the DVD drive 91
- 1 EMC shield 93
- 2 Tape drive 93
- 2 Fan-cage assembly 95
- 1 Filler panel 97
- 2 Hard disk drive assembly 97
- 3 Release latch 97
- 4 Drive handle 97
- Removing a memory module 100
- Installing a memory module 101
- Independent channel mode 102
- Memory mirroring mode 102
- 1 DIMM 106
- 2 Retaining clip 106
- 1 Microprocessor 1 107
- 2 Microprocessor 2 108
- 1 Microprocessor 109
- 2 Alignment triangles 109
- 3 Notches 109
- Thermal grease 111
- Removing a hot-swap fan 112
- Installing a hot-swap fan 113
- Completing the installation 113
- Closing the bezel media door 114
- Closing the bezel 114
- Installing the side cover 115
- Connecting the cables 115
- Using the Setup Utility 120
- Starting the Setup Utility 120
- Setup Utility menu choices 120
- Passwords 123
- Power-on password 124
- Administrator password 125
- RAID controllers 126
- Formatting a hard disk drive 128
- Starting the WebBIOS utility 129
- Configuring RAID 131
- Setup and configuration 132
- Updating the firmware 135
- Installation requirements 139
- Installation order 139
- Chapter 7. Troubleshooting 143
- DVD drive problems 144
- General problems 144
- Hard disk drive problems 145
- Intermittent problems 145
- Memory problems 147
- Microprocessor problems 148
- Monitor problems 149
- Optional-device problems 150
- Power problems 152
- Serial port problems 153
- Software problems 154
- Solving power problems 154
- Solving undetermined problems 156
- Event logs 156
- System-event log 158
- POST error codes 159
- User’s Guide on the Web 166
- Diagnostic text messages 191
- Viewing the test log 191
- Diagnostics messages 192
- Before you call 193
- Using the documentation 193
- Calling for service 194
- Using other services 194
- Lenovo product service 195
- Appendix B. Notices 197
- Trademarks 198
- Important notes 198
- Appendix B. Notices 183 199
- Hazardous Substances 200
- Battery return program 201
- Electronic emission notices 202
- Appendix B. Notices 187 203
- Appendix B. Notices 189 205
- Index 193 209
- Index 195 211
- Printed in USA 214
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