Lenovo 3000 J Series Bedienungsanleitung PDF herunterladen (Seite 81)

Help and service

If you need help and service for your computer, you will find a wide variety of

sources available to help you.

Using the documentation and diagnostic programs

Many computer problems can be solved without outside assistance. If you

experience a problem with your computer, see Chapter 7, “Troubleshooting and

diagnostics,” on page 53. For information on additional resources to help you

troubleshoot your computer problem, see “Information resources” on page 61.

If you suspect a software problem, see the documentation, including README

files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help

you identify hardware problems. For instructions on using the diagnostic

programs, see “Diagnostic programs” on page 54.

The troubleshooting information or the diagnostic programs might tell you that

you need additional or updated device drivers or other software. Lenovo

maintains pages on the World Wide Web where you can get the latest technical

information and download device drivers and updates. To access these pages, go

to http://www.lenovo.com/support/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the

warranty period you can get help and information by telephone through the

Customer Support Center. The following services are available during the warranty

period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is

necessary to fix the problem.

v Hardware repair - If the problem is determined to be caused by hardware under

warranty, trained service personnel are available to provide the applicable level

of service.

v Engineering Change management - Occasionally, there might be changes that

are required after a product has been sold. Lenovo or your reseller, if authorized

by Lenovo, will make selected Engineering Changes (ECs) available that apply

to your hardware.

Note:

The following items are not covered:

v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted Lenovo parts

v Identification of software problem sources

v Configuration of BIOS as part of an installation or upgrade

v Changes, modifications, or upgrades to device drivers

v Installation and maintenance of network operating systems (NOS)

v Installation and maintenance of application programs

Refer

to the warranty and safety information that is provided with your computer

for a full explanation of warranty terms. Be sure to retain your proof of purchase

to obtain warranty service.

Chapter 8. Getting information, help, and service 63

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