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1. Shut down the operating system and turn off the computer.
2. Repeatedly press and release the F11 key as you turn on the computer.
3. When you hear beeps or see a logo screen, stop pressing the F11 key. The
Rescue and Recovery workspace opens.
Note: For some models, press the Esc key to enter Rescue and Recovery.
4. From the Rescue and Recovery workspace, select Diagnose hardware.
5. Follow the prompts on the screen. The computer will reboot.
6. When the computer restarts, the diagnostic program opens automatically. Select
the diagnostic test you want to run. Press the F1 key for additional help.
PC-Doctor for Windows PE
Depending upon your machine type and model, you either have PC-Doctor for
DOS or PC-Doctor for Windows PE on your Lenovo computer. The PC-Doctor for
Windows PE diagnostic program is part of the Rescue and Recovery workspace.
Use PC-Doctor for Windows PE, if you are unable to start the Windows operating
system or if PC-Doctor for Windows has not been successful in isolating a possible
problem.
Running diagnostics from the Rescue and Recovery workspace
You can run the PC-Doctor for Windows PE diagnostic program from the Rescue
and Recovery workspace. To run diagnostics from the Rescue and Recovery
workspace, use the following procedure:
1. Shut down the operating system and turn off the computer.
2. Repeatedly press and release the F11 key as you turn on the computer.
3. When you hear beeps or see a logo screen, stop pressing the F11 key. The
Rescue and Recovery workspace opens.
4. From the Rescue and Recovery workspace, select Diagnose hardware.
5. The diagnostic program opens automatically. Select the diagnostic test you
want to run. Press the F1 key for additional help.
6. Follow the instructions on the screen.
Note: Rescue media includes PC-Doctor for Windows PE. For more
information about rescue media, see “Creating and using rescue media”
on page 42.
Cleaning the mouse
This section provides instructions on how to clean your mouse. The procedure will
be different depending on whether you have an optical or non-optical mouse.
Optical mouse
An optical mouse uses a light-emitting diode (LED) and an optical sensor to
navigate the pointer. If the pointer on the screen does not move smoothly with the
optical mouse, you might need to clean the mouse. Use the following procedure to
clean the optical mouse:
1. Turn off your computer.
2. Disconnect the mouse cable from the computer.
3. Turn the mouse upside down to look at the lens.
a. If there is a smudge on the lens, gently clean the area with a plain
cotton-tipped swab.
Chapter 7. Troubleshooting and diagnostics 57
- User Guide 1
- Lenovo 3000 J Series 1
- Lenovo 3000 J Series 3
- Contents 5
- General safety guidelines 8
- Service and upgrades 8
- User Guide 10
- Voltage-selection switch 11
- Plugs and outlets 11
- External devices 12
- Batteries 12
- Operating environment 13
- Lithium battery notice 14
- Modem safety information 15
- Laser compliance statement 15
- Power supply statement 16
- Data safety 16
- Cleaning and maintenance 16
- Introduction 17
- Comfort 19
- Glare and lighting 19
- Air circulation 20
- Connecting your computer 21
- 4 User Guide 22
- 6 User Guide 24
- 8 User Guide 26
- Turning on power 27
- Completing important tasks 27
- 10 User Guide 28
- Features 29
- 12 User Guide 30
- Available options 32
- Specifications 33
- Tools required 33
- 16 User Guide 34
- 18 User Guide 36
- Obtaining device drivers 38
- Removing the cover 38
- Locating components 39
- 22 User Guide 40
- Installing memory 42
- Installing adapters 43
- 26 User Guide 44
- Installing internal drives 45
- Drive specifications 45
- 28 User Guide 46
- Installing a drive 47
- 30 User Guide 48
- 32 User Guide 50
- Padlock loop 52
- Password protection 52
- Changing the battery 52
- 36 User Guide 54
- 38 User Guide 56
- 40 User Guide 58
- 42 User Guide 60
- 44 User Guide 62
- Solving recovery problems 63
- 46 User Guide 64
- Using passwords 65
- Password considerations 66
- User Password 66
- Administrator Password 66
- Advanced settings 68
- Using system programs 69
- 52 User Guide 70
- Basic troubleshooting 71
- Diagnostic programs 72
- PC-Doctor for Windows 73
- PC-Doctor for DOS 73
- 56 User Guide 74
- PC-Doctor for Windows PE 75
- Cleaning the mouse 75
- Optical mouse 75
- Non-optical mouse 76
- 60 User Guide 78
- Information resources 79
- Online Books folder 79
- Lenovo Care 79
- Access Help 80
- Warranty and safety 80
- Help and service 81
- Calling for service 81
- Using other services 82
- Basic AT commands 83
- 66 User Guide 84
- Extended AT commands 85
- 68 User Guide 86
- Fax Class 1 commands 87
- Fax Class 2 commands 87
- Voice commands 88
- 72 User Guide 90
- Appendix B. Notices 91
- Television output notice 92
- Trademarks 92
- 76 User Guide 94
- Part Number: 41X8069 96
- Printed in USA 96
- (1P) P/N: 41X8069 96
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