b.Collectsystemdata.
RuntheDynamicSystemAnalysis(DSA)diagnosticsprogramtocollectinformationaboutthe
hardware,rmware,software,andoperatingsystem.Havethisinformationavailablewhenyou
contactLenovooranapprovedwarrantyserviceprovider.See“Diagnosticprogramsandmessages”
onpage64
fortheinstructionstoruntheDSAprogram.
IfyouneedtodownloadthelatestversionofDSA,gotohttp://www.lenovo.com/support.
3.Followtheproblem-resolutionprocedures.
Thefourproblem-resolutionproceduresarepresentedintheorderinwhichtheyaremostlikelytosolve
yourproblem.Followtheseproceduresintheorderinwhichtheyarepresented:
a.Checkforandapplycodeupdates.
Mostproblemsthatappeartobecausedbyfaultyhardwareareactuallycausedbytheserver
rmware(formerlyBIOSrmware),devicermware,ordevicedriversthatarenotatthelatestlevels.
1)Determinetheexistingcodelevels.
InDSA,clickFirmware/VPDtoviewsystemrmwarelevels,orclickSoftwaretoview
operating-systemlevels.
2)Downloadandinstallupdatesofcodethatisnotatthelatestlevel.
Important:Someclustersolutionsrequirespeciccodelevelsorcoordinatedcodeupdates.If
thedeviceispartofaclustersolution,verifythatthelatestlevelofcodeissupportedforthe
clustersolutionbeforeyouupdatethecode.
Todisplayalistofavailableupdatesforyourserver,gotohttp://www.lenovo.com/support.
Whenyouclickanupdate,aninformationpageisdisplayed,includingalistoftheproblemsthat
theupdatexes.Reviewthislistforyourspecicproblem;however,evenifyourproblemisnot
listed,installingtheupdatemightsolvetheproblem.
b.Checkforandcorrectanincorrectconguration.
Iftheserverisincorrectlycongured,asystemfunctioncanfailtoworkwhenyouenableit;ifyou
makeanincorrectchangetotheserverconguration,asystemfunctionthathasbeenenabled
canstopworking.
1)Makesurethatallinstalledhardwareandsoftwarearesupported.
Seehttp://www.lenovo.com/supporttoverifythattheserversupportstheinstalledoperating
system,optionaldevices,andsoftwarelevels.Ifanyhardwareorsoftwarecomponentis
notsupported,uninstallittodeterminewhetheritiscausingtheproblem.Youmustremove
nonsupportedhardwarebeforeyoucontactLenovooranapprovedwarrantyserviceprovider
forsupport.
2)Makesurethattheserver,operatingsystem,andsoftwareareinstalledandcongured
correctly.
Manycongurationproblemsarecausedbyloosepowerorsignalcablesorincorrectlyseated
adapters.Youmightbeabletosolvetheproblembyturningofftheserver,reconnectingcables,
reseatingadapters,andturningtheserverbackon.See“Checkoutprocedure”onpage13
forthe
instructionstoperformthecheckoutprocedures.
Iftheproblemisassociatedwithaspecicfunction(forexample,ifaRAIDharddiskdrive
ismarkedofineintheRAIDarray),seethedocumentationfortheassociatedcontrollerand
managementorcontrollingsoftwaretoverifythatthecontrolleriscorrectlycongured.
ProblemdeterminationinformationisavailableformanydevicessuchasRAIDandnetwork
adapters.
ForproblemswithoperatingsystemsorLenovosoftwareordevices,completethefollowingsteps.
Note:ChangesaremadeperiodicallytotheLenovoWebsite.Theactualproceduremightvary
slightlyfromwhatisdescribedinthisdocument.
a)Goto:http://www.lenovo.com/support.
b)FromtheSelectyourproductlist,selectServersandStorage.
Chapter3.GeneralCheckout15
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