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Solvingundeterminedproblems
Ifthediagnostictestsdidnotdiagnosethefailureoriftheserverisinoperative,usetheinformationin
thissection.
Ifyoususpectthatasoftwareproblemiscausingfailures(continuousorintermittent),see“Software
problems”onpage60.
DamageddatainCMOSmemoryordamagedserverrmwarecancauseundeterminedproblems.Toreset
theCMOSdata,usetheCMOSjumpertocleartheCMOSmemoryandoverridethepower-onpassword;
see“System-boardswitchesandjumpers”onpage111
.Ifyoususpectthattheserverrmwareisdamaged,
see“Recoveringtheserverrmware”onpage100.
Ifthepowersuppliesareworkingcorrectly,completethefollowingsteps:
Step1.Turnofftheserver.
Step2.Makesurethattheserveriscabledcorrectly.
Step3.Removeordisconnectthefollowingdevices,oneatatime,untilyoundthefailure.Turnonthe
serverandrecongureiteachtime.
•Anyexternaldevices.
•Surge-suppressordevice(ontheserver).
•Printer,mouse,andnon-Lenovodevices.
•Eachadapter.
•Harddiskdrives.
•Memorymodules.Theminimumcongurationrequirementis1GBDIMMinslots3.
Step4.Turnontheserver.Iftheproblemremains,suspectthefollowingcomponentsinthefollowingorder:
•Memorymodule
•Microprocessor
•Systemboard
Iftheproblemissolvedwhenyouremoveanadapterfromtheserverbuttheproblemrecurswhenyou
reinstallthesameadapter,suspecttheadapter;iftheproblemrecurswhenyoureplacetheadapterwith
adifferentone,suspecttherisercard.
Ifyoususpectanetworkingproblemandtheserverpassesallthesystemtests,suspectanetworkcabling
problemthatisexternaltotheserver.
Problemdeterminationtips
Becauseofthevarietyofhardwareandsoftwarecombinationsthatcanencounter,usethefollowing
informationtoassistyouinproblemdetermination.Ifpossible,havethisinformationavailablewhen
requestingassistancefromLenovo.
ThemodelnumberandserialnumberoftheserverarelocatedonanIDlabel1onthebezel.
104HardwareMaintenanceManual
- HardwareMaintenanceManual 1
- A“Notices”onpage221 4
- DocumentationDVD 4
- Contents 5
- AppendixA.Notices........221 7
- Chapter1.Aboutthismanual 9
- Safetystatements 10
- Chapter1.Aboutthismanual3 11
- Turkishstatementofcompliance 13
- 6HardwareMaintenanceManual 14
- Chapter2.Generalinformation 15
- Specications 17
- 10HardwareMaintenanceManual 18
- Software 19
- EasyStartup 20
- EasyManage 20
- Chapter3.GeneralCheckout 21
- Diagnosingaproblem 22
- Chapter3.GeneralCheckout15 23
- Undocumentedproblems 24
- Chapter4.Diagnostics 25
- ConditionAction 26
- Clearingtheeventlogs 27
- POSTerrorcodes 27
- 20HardwareMaintenanceManual 28
- .Diagnostics21 29
- 22HardwareMaintenanceManual 30
- .Diagnostics23 31
- 24HardwareMaintenanceManual 32
- .Diagnostics25 33
- System-eventlog 34
- Chapter4.Diagnostics27 35
- 28HardwareMaintenanceManual 36
- .Diagnostics29 37
- 30HardwareMaintenanceManual 38
- .Diagnostics31 39
- 32HardwareMaintenanceManual 40
- .Diagnostics33 41
- 34HardwareMaintenanceManual 42
- .Diagnostics35 43
- 36HardwareMaintenanceManual 44
- .Diagnostics37 45
- 38HardwareMaintenanceManual 46
- .Diagnostics39 47
- 40HardwareMaintenanceManual 48
- .Diagnostics41 49
- 42HardwareMaintenanceManual 50
- .Diagnostics43 51
- 44HardwareMaintenanceManual 52
- .Diagnostics45 53
- Troubleshootingtables 54
- EasyStartupproblems 54
- DVDdriveproblems 55
- Generalproblems 56
- Harddiskdriveproblems 56
- .Diagnostics49 57
- Hypervisorproblems 58
- Intermittentproblems 59
- 52HardwareMaintenanceManual 60
- Memoryproblems 61
- Microprocessorproblems 62
- Monitorproblems 62
- .Diagnostics55 63
- 56HardwareMaintenanceManual 64
- Optional-deviceproblems 65
- Powerproblems 66
- Serial-deviceproblems 67
- Softwareproblems 68
- Videoproblems 69
- ErrorLEDs 69
- Power-supplyLEDs 71
- SystempulseLEDs 72
- Diagnosticprogramsandmessages 72
- Runningthediagnosticprograms 73
- Diagnostictextmessages 73
- Viewingthetestlog 74
- Diagnosticmessages 74
- .Diagnostics67 75
- 68HardwareMaintenanceManual 76
- .Diagnostics69 77
- 70HardwareMaintenanceManual 78
- .Diagnostics71 79
- 72HardwareMaintenanceManual 80
- .Diagnostics73 81
- 74HardwareMaintenanceManual 82
- .Diagnostics75 83
- 76HardwareMaintenanceManual 84
- .Diagnostics77 85
- 78HardwareMaintenanceManual 86
- .Diagnostics79 87
- 80HardwareMaintenanceManual 88
- .Diagnostics81 89
- 82HardwareMaintenanceManual 90
- .Diagnostics83 91
- 84HardwareMaintenanceManual 92
- .Diagnostics85 93
- 86HardwareMaintenanceManual 94
- .Diagnostics87 95
- 88HardwareMaintenanceManual 96
- .Diagnostics89 97
- 90HardwareMaintenanceManual 98
- .Diagnostics91 99
- 92HardwareMaintenanceManual 100
- .Diagnostics93 101
- 94HardwareMaintenanceManual 102
- .Diagnostics95 103
- 96HardwareMaintenanceManual 104
- .Diagnostics97 105
- 98HardwareMaintenanceManual 106
- .Diagnostics99 107
- Recoveringtheserverrmware 108
- Boot block 109
- Clear CMOS 109
- Automatedbootrecovery(ABR) 110
- Threebootfailure 110
- Solvingpowerproblems 111
- Solvingundeterminedproblems 112
- Problemdeterminationtips 112
- Chapter4.Diagnostics105 113
- 106HardwareMaintenanceManual 114
- Frontview 115
- Rearview 116
- Microprocessor 117
- 110HardwareMaintenanceManual 118
- 1•Pins1and2:KeepCMOSdata 119
- System-boardLEDs 120
- Serverpowerfeatures 121
- Turningontheserver 121
- Turningofftheserver 121
- Chapter6.ReplacingFRUs 123
- Majorcomponentsoftheserver 125
- 118HardwareMaintenanceManual 126
- 00000000 127
- Removingandinstallingthebezel 128
- RemovingtheDIMMairbafe 129
- InstallingtheDIMMairbafe 129
- Replacingamemorymodule(DIMM) 130
- Supportedmemorytypes 130
- UnbufferedDIMMs(UDIMMs) 131
- RegisteredDIMMs(RDIMMs) 131
- Removingamemorymodule 133
- Installingamemorymodule 133
- Replacingharddiskdrives 134
- 2outofthedrivebay 137
- 3withtheguiderailsinthebay 137
- Chapter6.ReplacingFRUs129 137
- ReplacingaPCIcard 138
- RemovingaPCIcard 138
- InstallingaPCIcard 140
- 2totheriser-cardassembly 141
- Chapter6.ReplacingFRUs133 141
- FrontpanelUSBconnector 143
- Replacingthedrivecage 144
- Removingthedrivecage 144
- Installingthedrivecage 145
- 138HardwareMaintenanceManual 146
- Removingthemicroprocessor 147
- Installingthemicroprocessor 149
- Heatsink 150
- Orientation 150
- Replacingthesystemboard 151
- Removingthesystemboard 151
- Installingthesystemboard 153
- Replacingthepowersupply 153
- Removingthepowersupply 154
- Installingthepowersupply 155
- Replacingafanassembly 156
- Removingafanassembly 156
- Installingafanassembly 157
- Removingthebattery 158
- 1outoftheserver 161
- Chapter6.ReplacingFRUs153 161
- Connectors 162
- Guidechannels 162
- Alignment 163
- Alignmentslots 163
- Removingtheriser-cardassembly 164
- 1fromtheriser-cardassembly 165
- 1totheriser-cardassembly 165
- Chapter6.ReplacingFRUs157 165
- 2onthesystemboard 167
- Chapter6.ReplacingFRUs159 167
- ReplacingtheDVDdrivecable 169
- RemovingtheDVDdrivecable 169
- InstallingtheDVDdrivecable 169
- ReplacingaDVDdrive 171
- RemovingaDVDdrive 171
- InstallingaDVDdrive 172
- Replacingthevirtualmediakey 173
- Removingthevirtualmediakey 173
- Chapter6.ReplacingFRUs169 177
- UpdatingtheDMI/SMBIOSdata 178
- Chapter6.ReplacingFRUs171 179
- CompletingtheFRUreplacement 180
- Connectingthecables 181
- Updatingtheserverconguration 182
- ©CopyrightLenovo2009,2010 183
- Replaceableservercomponents 184
- 178HardwareMaintenanceManual 186
- 180HardwareMaintenanceManual 188
- 182HardwareMaintenanceManual 190
- 184HardwareMaintenanceManual 192
- 186HardwareMaintenanceManual 194
- 188HardwareMaintenanceManual 196
- 190HardwareMaintenanceManual 198
- 192HardwareMaintenanceManual 200
- Powercords 201
- 194HardwareMaintenanceManual 202
- 196HardwareMaintenanceManual 204
- Chapter8.Conguringtheserver 205
- StartingtheSetupUtility 206
- SetupUtilitymenuchoices 206
- Power-onpassword 209
- Administratorpassword 209
- Resettingpasswords 210
- ConguringRAIDcontrollers 211
- Formattingaharddiskdrive 213
- StartingtheWebBIOSutility 214
- MainmenuoftheWebBIOSutility 214
- Viewingandchangingproperties 215
- UsingtheEasyStartupDVD 215
- BeforeyouusetheEasyStartupDVD 216
- EasyStartupoverview 216
- Setupandconguration 217
- ConguringRAID 217
- Updatingthermware 219
- RecoveringtheUEFIrmware 220
- Installationrequirements 223
- Installationorder 223
- InstallingWebServerRole(IIS) 224
- LoggingontotheWebinterface 226
- UEFIupdateandconguration 227
- 220HardwareMaintenanceManual 228
- AppendixA.Notices 229
- Trademarks 230
- Importantnotes 230
- Productrecyclinganddisposal 231
- HazardousSubstances 232
- RecyclingstatementsforJapan 232
- Batteryreturnprogram 233
- AppendixA.Notices227 235
- ! " # $ % 236
- F G H I J K L M N O P Q 。 236
- KoreaClassAwarningstatement 237
- 230HardwareMaintenanceManual 238
- PartNumber:RS210 240
- PrintedinUSA 240
- (1P)P/N:RS210 240
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