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Chapter7.Troubleshootinganddiagnostics
Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve
problemsthatmightoccurintheserver.
Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeChapter8
“Gettinginformation,help,andservice”onpage193foradditionaltroubleshootingresources.
Troubleshootingprocedure
Usethefollowinginformationasageneralprocedurefordiagnosingandtroubleshootingproblemsyou
experiencewithyourserver:
1.Verifythatthepowercordsandthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.
2.Verifythattheserverandallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,
functioningelectricaloutlets.
3.VerifythatallinstalledhardwareandattacheddevicesareenabledintheBIOSsettingsofyourserver.
FormoreinformationaboutaccessingandchangingtheBIOSsettings,see“UsingtheSetupUtility
program”onpage55
.
4.ViewthestatusanddiagnosticLEDstoidentifythesystemanddevicestatusanddiagnoseproblems.
See“ViewingthestatusanddiagnosticLEDs”onpage187.
5.Iftheserverisnotworkingafteryouhaveaddednewsoftware,installedanewoptionaldevice,or
replacedapieceofhardware,removeorreinstallthesoftware,device,orhardwaretoseeiftheproblem
couldbesolved.
6.Viewthesystemeventlogtodiagnoseproblems.See“Viewingthesystemeventlog”onpage188.
7.TurnontheserverandpressEscassoonasyouseethelogoscreentoviewanydiagnosticmessages.
8.Downloadanduseadiagnosticprogramtodiagnoseproblems.See“LenovoThinkServerDiagnostics”
onpage15.
9.Referto“Basictroubleshootingtables”onpage188andfollowtheinstructionsforthetypeofproblem
youareexperiencing.Ifthebasictroubleshootinginformationdoesnothelpyouresolveaproblem,
continuewiththenextstep.
10.Tryusingapreviousserverconfigurationtoseeifarecentchangetohardwareorsoftwaresettingshas
causedaproblem.Beforerestoringyourpreviousconfiguration,captureyourcurrentconfigurationin
casetheolderconfigurationsettingsdonotsolvetheproblemorhaveadverseeffect.
11.Useanantivirusprogramtoseeifyourserverhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
12.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter8“Getting
information,help,andservice”onpage193.
ViewingthestatusanddiagnosticLEDs
YourserverhasstatusanddiagnosticLEDsonthefrontpanel,therearpanel,thesystemboard,the
hot-swapstoragedrives,andtheopticaldrive(ifsupported).ThevariousLEDshelpyoueasilyidentifythe
systemanddevicestatusanddiagnoseproblems.ForinformationabouttheLEDs,refertotherelated
topicsin“Locations”onpage16.
©CopyrightLenovo2014
187
- ThinkServerRD650 1
- •“Safetyinformation”onpageiii 2
- •AppendixA“Notices”onpage197 2
- Contents 3
- Safetyinformation 5
- ©CopyrightLenovo2014 11
- Productsthatarenotassessed 12
- Safetyinspectionguide 12
- Groundingrequirements 13
- Chapter1.Generalinformation 15
- Serverdocumentation 16
- Chapter1.Generalinformation3 17
- Chapter2.Serversetuproadmap 19
- Chapter3.Productoverview 21
- 2.5-inch2 23
- Hot-swap,SATA 23
- Chapter3.Productoverview11 25
- Specifications 26
- Software 27
- BIOSandTSMupdateutilities 27
- Management 27
- LenovoThinkServerDiagnostics 29
- LenovoThinkServerPowerPlanner 29
- Locations 30
- Frontviewoftheserver 31
- Rackhandle(left) 32
- Frontpanel 32
- Pull-outinformationcard 34
- 2SystemhealthLED 38
- 3 4 5 6 7 8 9 10 39
- 111213151617 14 39
- Servercomponents 42
- .Productoverview29 43
- Chapter3.Productoverview31 45
- 1PCIE0connector 46
- 2PCIE1connector 46
- 3RAIDupgradekeyconnector 46
- 2PCIE0connector 47
- 3PCIE1connector 47
- Chapter3.Productoverview33 47
- 1SATAconnector 48
- 3PCIE0connector 48
- 4PCIE1connector 48
- 23SASconnector 49
- Chapter3.Productoverview35 49
- Hot-swap-drivebackplane 50
- •Inthefront: 51
- •Intherear: 51
- .Productoverview37 51
- 0 1 2 3 4 5 6 7 8 52
- 0 1 2 3 4 5 6 7 8109 53
- 13141516 53
- 0–15Slot0–slot15 54
- 1610-pinpowerconnector0 54
- 17AnyRAIDadapterslot0 54
- 0 1 2 3 4 5 6 7 55
- 0 1 2 3 4 5 56
- Systemboardcomponents 57
- Systemboardjumpers 61
- SystemfanfaultLEDs 63
- Hot-swap-drivestatusLEDs 64
- PowersupplystatusLEDs 65
- Connectingcables 65
- Turningontheserver 67
- Turningofftheserver 67
- Chapter5.Configuringtheserver 69
- SystemInformationmenu 70
- AdvancedSettingsmenu 70
- SystemSecuritymenu 71
- TSMSettingsmenu 71
- BootManagermenu 71
- Save&Exitmenu 71
- Settingthesystemdateandtime 72
- Usingpasswords 72
- Selectingastartupdevice 73
- ConfiguringtheTPMfunction 74
- ExitingtheSetupUtilityprogram 74
- UpdatingorrecoveringtheBIOS 75
- ConfiguringRAID 76
- AboutRAID 76
- Updatingthefirmware 79
- Chapter6.Replacinghardware 81
- Systemreliabilityguidelines 82
- Removingtheservercover 83
- Chapter6.Replacinghardware71 85
- .Replacinghardware73 87
- Figure44.Removingthedummyfan 89
- Figure45.Removingthesystemfan 90
- Chapter6.Replacinghardware77 91
- Memorymoduleinstallationrules 93
- Chapter6.Replacinghardware81 95
- Installingamemorymodule 97
- 1onthenewmemory 98
- Replacingtherisercard 99
- Figure55.Removingtherisercard 101
- .Replacinghardware89 103
- InstallingaPCIecard 104
- Chapter6.Replacinghardware91 105
- (8.66inches) 106
- Chapter6.Replacinghardware93 107
- Chapter6.Replacinghardware95 109
- .Replacinghardware97 111
- RemovingaPCIecard 112
- Figure73.RemovingthePCIecard 113
- Figure74.RemovingthePCIecard 114
- Chapter6.Replacinghardware101 115
- Installingtheflashmodule 117
- Removingtheflashmodule 118
- InstallingtheRAID110ikey 119
- RemovingtheRAID110ikey 120
- Chapter6.Replacinghardware107 121
- InstallingtheRAID510ikey 122
- RemovingtheRAID510ikey 123
- InstallingtheSDmodule 124
- RemovingtheSDmodule 125
- InstallingtheTSMPremium 126
- RemovingtheTSMPremium 127
- InstallingtheTPM 128
- RemovingtheTPM 129
- InstallingtheAnyFabricadapter 130
- Chapter6.Replacinghardware117 131
- RemovingtheAnyFabricadapter 132
- Chapter6.Replacinghardware119 133
- Figure94.Removingapowersupply 135
- Chapter6.Replacinghardware123 137
- 2inthesameway 139
- Chapter6.Replacinghardware125 139
- Figure100.Donottouchthepins 140
- Chapter6.Replacinghardware127 141
- Replacingthemicroprocessor 142
- Chapter6.Replacinghardware129 143
- Figure107.Donottouchthepins 144
- Chapter6.Replacinghardware133 147
- Chapter6.Replacinghardware135 149
- Figure115.Removingthedrive 150
- Figure117.Installingthedrive 151
- Chapter6.Replacinghardware139 153
- Chapter6.Replacinghardware141 155
- Replacingthefrontbackplane 157
- 1onthechassisarealigned 159
- 1onthechassispassthrough 159
- 2onthebackplane 159
- Chapter6.Replacinghardware145 159
- Chapter6.Replacinghardware147 161
- .Replacinghardware149 163
- Replacingtherearbackplane 164
- Chapter6.Replacinghardware151 165
- Replacingthefrontpanelboard 166
- Chapter6.Replacinghardware153 167
- Chapter6.Replacinghardware155 169
- Installingtheintrusionswitch 171
- Removingtheintrusionswitch 172
- Chapter6.Replacinghardware159 173
- Removingthedrivepartition 174
- Installingtheopticaldrive 175
- 2.Ifyouare 176
- 1and2.See“Removing 176
- Chapter6.Replacinghardware163 177
- Replacingtheopticaldrive 179
- 1totherearoftheopticaldrive 180
- Installingthetapedrive 181
- .Replacinghardware169 183
- Replacingthetapedrive 184
- Chapter6.Replacinghardware171 185
- Replacingthecoin-cellbattery 186
- Chapter6.Replacinghardware173 187
- Chapter6.Replacinghardware175 189
- 2andtheliftinghandle1 190
- Chapter6.Replacinghardware177 191
- Chapter6.Replacinghardware179 193
- Chapter6.Replacinghardware181 195
- Completingthepartsreplacement 197
- Figure182.Cablerouting 198
- Chapter6.Replacinghardware185 199
- Updatingtheserverconfiguration 200
- Troubleshootingprocedure 201
- Viewingthesystemeventlog 202
- Basictroubleshootingtables 202
- Opticaldriveproblems 202
- Storagedriveproblems 203
- Memorymoduleproblems 204
- Usingthedocumentation 207
- ThinkServerWebsite 207
- LenovoSupportWebsite 207
- Informationresources 207
- Helpandservice 208
- Beforeyoucall 208
- Callingforservice 208
- Usingotherservices 209
- Purchasingadditionalservices 209
- AppendixA.Notices 211
- Trademarks 212
- Importantnotes 212
- Recyclinginformation 212
- Batteryreturnprogram 213
- RecyclinginformationforBrazil 214
- Particulatecontamination 214
- ImportantWEEEinformation 215
- EuropeanUnionRoHS 215
- Exportclassificationnotice 215
- Electronicemissionnotices 216
- Eurasiancompliancemark 217
- ENERGYSTARmodelinformation 218
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