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Table 12. Diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine

which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message

number Component Test State Description Action

201-902-xxx Memory Memory Test Failed Test failure:

single-bit and

multi-bit error,

failing bank x,

failing DIMM z

1. Turn off the system and disconnect it

from the power source.

2. Reseat DIMM z.

3. Reconnect the system to the power

source and turn on the system.

4. Make sure that the Diagnostic code is

at the latest level. For the latest level

of Diagnostic code, go to:

http://www.lenovo.com/support.

5. Make sure that the BIOS code is at

the latest level. The installed firmware

level is shown in the Diagnostic event

this component. For the latest level of

firmware, start firmware, go to

EasyUpdate or go to:

http://www.lenovo.com/support and

select your system to display a matrix

of available firmware.

6. Run the test again.

7. Replace the failing DIMMs.

8. Re-enable all memory in the

Configuration/Setup Utility program

(press F1 at system startup).

9. Run the test again.

10. Replace the failing DIMMs.

11. Re-enable all memory in the

Configuration/Setup Utility program

(press F1 at system startup).

12. Run the test again.

13. If the problem remains, collect the

data from the Diagnostic event log

and send it to Lenovo Service. For

information about contacting Lenovo

Service, see http://www.lenovo.com/

support.

Chapter 5. Diagnostics

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