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Chapter8.Gettinginformation,help,andservice
Thischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufactured
byLenovoandwheretogoforadditionalinformationaboutLenovoandLenovoproducts.
Informationresources
Youcanusetheinformationinthistopictoaccessusefulresourcesrelatingtoyourneedswhenusing
theproduct.
Usingthedocumentation
InformationaboutyourLenovosystemandinstalledsoftware,ifany,oroptionaldevicesisavailablein
thedocumentationthatcomeswiththeproduct.Thedocumentationcanincludeprinteddocuments,
onlinedocuments,readmefiles,andhelpfiles.Mostofthedocumentationforyourstoragearrayisonthe
documentationDVDprovidedwithyourstoragearray.Refertothetroubleshootinginformationinyour
storagearrayUserGuideandHardwareMaintenanceManualforinstructionsonhowtodiagnoseproblems
anddobasictroubleshooting.Thetroubleshootinganddiagnosticsinformationmighttellyouthatyouneed
additionalorupdateddevicedriversorothersoftware.LenovomaintainspagesontheWorldWideWeb
whereyoucangetthelatesttechnicalinformationanddownloaddocumentationordevicedriversand
updates.ToaccesstheLenovoSupportWebsite,goto:
http://www.lenovo.com/support
ThinkServerWebsite
TheThinkServerWebsiteprovidesup-to-dateinformationandservicestohelpyoubuy,use,upgrade,and
maintainyourstoragearray.YoualsocandothefollowingbyvisitingtheThinkServerWebsiteat:
http://www.lenovo.com/thinkserver
•Shopforproductsaswellasupgradesandaccessoriesforyourproduct.
•Purchaseadditionalservicesandsoftware.
•Purchaseupgradesandextendedhardwarerepairservices.
•AccesstheLenovoLimitedWarranty(LLW).
•Accesstheonlinemanualsforyourproducts.
•Accesstroubleshootingandsupportinformationforyourstoragearraymodelandothersupported
products.
•Downloadthelatestdevicedriversandsoftwareupdatesforyourstoragearraymodel.
•Findtheserviceandsupportphonenumbersforyourcountryorregion.
•FindaServiceProviderlocatednearyou.
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
•Driversandsoftware
•Diagnosticsolutions
•Productandservicewarranty
©CopyrightLenovo2014
63
- ThinkServerStorageSA120 1
- •“Safetyinformation”onpageiii 2
- •AppendixA“Notices”onpage75 2
- Contents 3
- Index..................81 4
- Safetyinformation 5
- ©CopyrightLenovo2014 11
- Productsthatarenotassessed 12
- Chapter1.Generalinformation 13
- Documentation 14
- Chapter1.Generalinformation3 15
- Chapter2.Productoverview 17
- Productpackage 18
- Features 18
- Chapter2.Productoverview7 19
- Specifications 20
- Locations 20
- .Productoverview9 21
- Frontviewofthestoragearray 22
- Rearviewofthestoragearray 22
- Storagearraycomponents 24
- .Productoverview13 25
- CRUidentification 26
- LEDsonthefrontpanel 27
- Drive-statusLEDs 29
- Backplane 30
- Connectingthestoragearrays 31
- .Productoverview21 33
- .Productoverview23 35
- Turningonthestoragearray 37
- Turningoffthestoragearray 37
- Chapter4.ConfiguringRAID 39
- Chapter5.Updatingthefirmware 41
- Guidelines 43
- Precautions 43
- Systemreliabilityguidelines 44
- 8.Dooneofthefollowing: 50
- Figure27.Removingapowersupply 53
- Replacingthefanassembly 54
- Figure29.Removingafanassembly 55
- Figure31.RemovinganI/Omodule 56
- Figure33.Removingthescrew 58
- Figure35.Removingthedrivecage 59
- Figure36.Installingadrivecage 59
- Replacingthebackplane 60
- Figure37.Removingthecover 61
- Figure38.Removingthebackplane 62
- 1tothebottomofthechassis 63
- Figure40.Reinstallingthecover 64
- Troubleshootingprocedure 71
- Usingadiagnosticprogram 71
- Usingthecommandlineinterface 71
- Basictroubleshooting 72
- Informationresources 75
- Usingthedocumentation 75
- ThinkServerWebsite 75
- LenovoSupportWebsite 75
- Helpandservice 76
- Beforeyoucall 76
- Callingforservice 76
- Usingotherservices 77
- Purchasingadditionalservices 77
- Part1-GeneralTerms 79
- Part2-Country-specificTerms 81
- AppendixA.Notices 87
- Trademarks 88
- Importantnotes 88
- Particulatecontamination 88
- ImportantWEEEinformation 89
- AppendixA.Notices79 91
- Eurasiancompliancemark 92
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