AwirelessLANproblem
Symptom:Youcannotconnectusingthebuilt-inwirelessnetworkingcard.
Actions:
•MakesurethatyourwirelessLANdriveristhelatestversion.ChecktheWebsiteandverifythedriver
versionsupportedbyAccessConnectionsisthelatestdocumentedinthereadmefile.
•Makesurethatyourcomputeriswithinrangeofawirelessaccesspoint.
•Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconinthe
Windowsnotificationarea.
•CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis
case-sensitiveinformation.
AwirelessWANproblem
Message:UnauthorizedWANcardispluggedin-PoweroffandremovetheWANcard.
Action:TheWANcardisnotsupportedonthiscomputer.Removeit.
Note:SomecomputermodelsdonothaveawirelessWAN.
Bluetoothproblem
Symptom:SounddoesnotcomefromtheBluetoothheadsetorheadphonebutcomesfromthelocal
speakereventhoughtheheadsetorheadphoneisconnectedusingtheHeadsetprofileorAVprofile.
Action:Dothefollowing:
1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).
2.OpenControlPanel.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,see
“AccessingLenovoprogramsontheWindows8orWindows8.1operatingsystem”onpage6.
3.ClickHardwareandSound➙Sound.
4.SelectthePlaybacktab.
5.IfyouareusingtheHeadsetprofile,selectBluetoothHands-freeAudioandclicktheSetDefault
button.IfyouareusingtheAVprofile,selectStereoAudioandclicktheSetDefaultbutton.
6.ClickOKtoclosetheSoundwindow.
Optionproblems
UsethisinformationtodiagnoseproblemswithLenovohardwareoptionsthatdonothavetheirown
troubleshootinginformation.
Selectyoursymptomfromthefollowinglist:
•“Anoptionthatwasjustinstalleddoesnotwork”onpage103
•“Anoptionthatpreviouslyworkeddoesnotworknow”onpage104
Anoptionthatwasjustinstalleddoesnotwork
Symptom:Anoptionthatwasjustinstalleddoesnotwork.
Action:Verifythat:
•Theoptionisdesignedforyourcomputer.
Chapter10.Troubleshootinganddiagnostics103
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