Lenovo THINKSERVER 392 Bedienungsanleitung PDF herunterladen (Seite 183)

Chapter7.Troubleshootinganddiagnostics

Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve

problemsthatmightoccurintheserver.

Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeChapter9

“Gettinginformation,help,andservice”onpage213

foradditionaltroubleshootingresources.

Troubleshootingprocedure

Usethefollowinginformationasageneralprocedurefordiagnosingandtroubleshootingproblemsyou

experiencewithyourserver:

1.Verifythatthepowercordsandthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.

2.Verifythattheserverandallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,

functioningelectricaloutlets.

3.VerifythatallinstalledhardwareandattacheddevicesareenabledintheBIOSsettingsofyourserver.

FormoreinformationaboutaccessingandchangingtheBIOSsettings,see“UsingtheSetupUtility

program”onpage55

4.ViewthestatusanddiagnosticLEDstoidentifythesystemanddevicestatusanddiagnoseproblems.

See“ViewingthestatusanddiagnosticLEDs”onpage171

5.Iftheserverisnotworkingafteryouhaveaddednewsoftware,installedanewoptionaldevice,or

replacedapieceofhardware,removeorreinstallthesoftwareordevicetoseeiftheproblemcould

besolved.

6.ViewtheSELtodiagnoseproblems.See“Viewingthesystemeventlog”onpage172.

7.TurnontheserverandpressEscassoonasyouseethelogoscreentoviewanydiagnosticmessages.

8.DownloadandusethePC-DoctorforDOSdiagnosticprogramtodiagnoseproblems.See“Using

thediagnosticprogram”onpage172.

9.Referto“Basictroubleshootingtables”onpage172andfollowtheinstructionsforthetypeofproblem

youareexperiencing.Ifthebasictroubleshootinginformationdoesnothelpyouresolveaproblem,

continuewiththenextstep.

10.Tryusingapreviouslyservercongurationtoseeifarecentchangetohardwareorsoftwaresettingshas

causedaproblem.Beforerestoringyourpreviousconguration,captureyourcurrentcongurationin

casetheoldercongurationsettingsdonotsolvetheproblemorhaveadverseeffect.

11.Useanantivirusprogramtoseeifyourserverhasbeeninfectedbyavirus.Iftheprogramdetectsa

virus,removethevirus.

12.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter9“Getting

information,help,andservice”onpage213.

ViewingthestatusanddiagnosticLEDs

YourserverhasstatusanddiagnosticLEDsonthefrontpanel,theDITpanel(variesbymodel),therear

panel(EthernetstatusLEDs),thesystemboard,thehot-swapharddiskdrives(ifsupported),andtheoptical

drive(s).ThevariousLEDshelpyoueasilyidentifythesystemanddevicestatusanddiagnoseproblems.For

informationabouttheLEDs,refertotherelatedtopicsin“Locations”onpage13

171

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Lenovo THINKSERVER 392 Bedienungsanleitung Seite 183