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GeneralAnnounceVariant(GAV)

Thisisastandardmodel(xedconguration).GAVsareannouncedandofferedtoallcustomers.TheMTM

portionofthemachinelabelisa4-digitMTand3-digitmodel,wheremodel=a“xedpartnumber”,not

“CTO”(Example:1829-F1U).Also,PEW,eSupport,andtheHMMwilllisttheseproductsunderthesame

xedmodelnumber.

FRUidenticationforCTO,CMV,andGAVproducts

TherearethreeinformationresourcestoidentifywhichFRUsareusedtosupportCTO,CMV,andGAV

products.ThesesourcesarePEW,eSupport,andtheHMM.

UsingPEW

•PEWistheprimarysourceforidentifyingFRUpartnumbersandFRUdescriptionsforthekeycommodities

forCTO,CMVandGAVproductsataMT-serialnumberlevel.Anexampleofkeycommoditiesarehard

diskdrives,systemboards,microprocessors,LiquidCrystalDisplays(LCDs),andmemory.

•Remember,allCTOandCMVproductsareloadedinPEWunderthe4-digitMTand3-digitmodel,where

model=“CTO”(Example:1829-CTO).GAVsareloadedinPEWunderthe4-digitMTand3-digitmodel,

wheremodel=a“xedpartnumber”,not“CTO”(Example:1829-F1U).

•PEWcanbeaccessedatthefollowingWebsite:

http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY

SelectWarrantylookup.InputtheMTandtheSerialnumberandthelistofkeycommoditieswillbe

returnedinthePEWrecordunderCOMPONENTINFORMATION.

•BusinessPartnersusingEclaimwillaccessPEWwhenperformingEntitlementLookup.Business

PartnerswillenterLocID,MTandSerial,andthekeycommoditieswillbereturnedintheEclaimrecord

underSYSTEMDETAILS.

•AuthorizedIBMBusinessPartnerscanaccessEclaimatthefollowingWebsite:

https://wca.eclaim.com

UsingeSupport

ForKeyCommodities(Examples-harddiskdrive,systemboard,microprocessor,LCD,andmemory)

•eSupportcanbeusedtoviewthelistofkeycommoditiesbuiltinaparticularmachineserial(thisisthe

samerecordfoundinPEW).

•eSupportcanbeaccessedattheWebsitehttp://www.lenovo.com/support.

•Toviewthekeycommodities,clickonPARTSINFORMATION,thenPARTSLOOKUP.T ypeinthemodel

typeandserialnumber.ThekeycommoditieswillbereturnedintheeSupportrecordunderPARTS

SHIPPEDWITHYOURSYSTEM.

FortheRemainingFRUs(thecompletelistofFRUsattheMTModellevel)

•eSupportcanbeusedtoviewthecompletelistofFRUsforamachinetypeandmodel.

•ToviewthecompletelistofFRUs,typeinthemachinetypeandmodel(Example:1829-CTO)under

QUICKPATH.Under“ViewbyDocumentType”selectPARTSINFORMATION.Under“FilterbyCategory”

selectSERVICEPARTS.Under“PartsInformationbyDate”selectSYSTEMSERVICEPARTS.Thelistof

servicepartsbydescription,withapplicablemachinetypemodelandFRUwillbedisplayed.

UsingtheHMM

ForKeyCommodities(Examples-harddiskdrive,systemboard,microprocessor,LCD,andmemory)

UsetheHMMasaback-uptoPEWandeSupporttoviewthecompletelistofFRUsattheMTModellevel.

Chapter2.Importantserviceinformation19

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Lenovo x120e Technical Information Seite 25