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Chapter7.Troubleshootinganddiagnostics
Thischapterprovidesinformationaboutdiagnosingandtroubleshootingcomputerproblems.Ifyour
computerproblemisnotdescribedhere,seeChapter10“Gettinginformation,help,andservice”onpage
113foradditionaltroubleshootingresources.
Basictroubleshooting
Thefollowingtableprovidessomebasicinstructionstohelpyoutroubleshootyourcomputerproblems.
Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport
telephonenumbers,refertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerorgoto
theLenovoSupportWebsiteat:
http://www.lenovo.com/support/phone
SymptomAction
Thecomputerdoesnotstart
whenyoupressthepower
button.
Ensurethat:
•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa
workingelectricaloutlet.
•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,
ensurethatitisswitchedon.
•Thepowerindicatoronthefrontofthecomputerison.
•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.
Themonitorscreenisblank.Ensurethat:
•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe
appropriatemonitorconnectoronthecomputer.
•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.
•Themonitoristurnedonandthebrightnessandcontrastissetcorrectly.
•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.
•Ifyourcomputerhasadiscretegraphicscardinstalled,besuretouseamonitor
connectoronthediscretegraphicscard.
Thekeyboarddoesnotwork.Ensurethat:
•Thecomputeristurnedon.
•ThekeyboardissecurelyconnectedtoaPS/2keyboardconnectororaUSB
connectoronthecomputer.
•Nokeysarestuck.
Themousedoesnotwork.Ensurethat:
•Thecomputeristurnedon.
•ThemouseissecurelyconnectedtoaPS/2mouseconnectororaUSB
connectoronthecomputer.
•Themouseisclean.Referto“Opticalmouse”onpage49forfurtherinformation.
©CopyrightLenovo2014
51
- ThinkStationP300 1
- UserGuide 1
- FirstEdition(June2014) 2
- Contents 3
- Serviceandupgrades 7
- Staticelectricityprevention 7
- Powercordsandpoweradapters 8
- Plugsandoutlets 9
- Externaldevices 9
- Heatandproductventilation 9
- Operatingenvironment 10
- Lasercompliancestatement 10
- Cleaningandmaintenance 11
- Powersupplystatement 11
- Chapter1.Productoverview 13
- 4ThinkStationP300UserGuide 16
- Locatingcomponents 17
- Locatingpartsonthesystemboard 18
- Locatinginternaldrives 19
- Machinetypeandmodellabel 20
- Features 20
- Chapter1.Productoverview9 21
- Chapter1.Productoverview11 23
- Specifications 24
- Lenovoprograms 24
- Chapter1.Productoverview13 25
- Chapter1.Productoverview15 27
- 16ThinkStationP300UserGuide 28
- Chapter2.Usingyourcomputer 29
- Usingthewheelmouse 30
- Settingthecomputervolume 30
- Usingadisc 31
- Usingtheopticaldrive 31
- Handlingandstoringadisc 32
- Playingandremovingadisc 32
- Recordingadisc 33
- Frequentlyaskedquestions 35
- 24ThinkStationP300UserGuide 36
- Chapter3.Youandyourcomputer 37
- Glareandlighting 38
- Aircirculation 38
- Accessibilityinformation 38
- Chapter3.Youandyourcomputer27 39
- Chapter3.Youandyourcomputer29 41
- Voltage-selectionswitch 42
- Replacementpowercords 42
- Chapter4.Security 43
- 32ThinkStationP300UserGuide 44
- Chapter4.Security33 45
- Attachingacablelock 46
- Usingpasswords 46
- BIOSpasswords 46
- Protectingdataagainstviruses 47
- Windowspasswords 47
- Configuringthefingerprintreader 47
- Usingandunderstandingfirewalls 47
- 36ThinkStationP300UserGuide 48
- Chapter5.Advancedconfiguration 49
- UsingBIOSpasswords 50
- Enablingordisablingadevice 51
- Selectingastartupdevice 52
- EnablingErPLPScompliancemode 52
- ICEperformancemode 53
- ICEthermalalert 53
- ExitingtheSetupUtilityprogram 54
- UpdatingorrecoveringtheBIOS 54
- Usingsystemprograms 54
- UpdatingtheBIOSfromadisc 55
- ConfiguringRAID 56
- RAIDLevel 56
- CreatingRAIDvolumes 57
- DeletingRAIDvolumes 57
- Resettingdiskstonon-RAID 58
- Chapter6.Preventingproblems 59
- UsingSystemUpdate 60
- Cleaningyourcomputer 60
- Goodmaintenancepractices 61
- Movingyourcomputer 62
- Basictroubleshooting 63
- Troubleshootingprocedure 64
- Troubleshooting 64
- Audioproblems 65
- CDproblems 65
- DVDproblems 66
- Intermittentproblems 67
- Monitorproblems 68
- Networkingproblems 69
- HeadsetprofileorAVprofile 70
- Performanceandlockupproblems 71
- Theprinterdoesnotwork 72
- Softwareproblems 72
- LenovoSolutionCenter 73
- 62ThinkStationP300UserGuide 74
- Chapter8.Recoveryinformation 75
- Creatingrecoverymedia 76
- Usingrecoverymedia 76
- Performingabackupoperation 76
- Performingarecoveryoperation 76
- Creatingandusingarescuemedium 78
- Solvingrecoveryproblems 80
- Refreshingyourcomputer 80
- 70ThinkStationP300UserGuide 82
- Installingorreplacinghardware 83
- Installingexternaloptions 83
- Removingthecomputercover 83
- InstallingorreplacingaPCIcard 85
- 74ThinkStationP300UserGuide 86
- Figure13.RemovingaPCIcard 87
- 1onthememory 90
- 1,andthenslidethe 91
- Replacingthebattery 94
- Installingthesolid-statedrive 98
- Replacingthesolid-statedrive 99
- 88ThinkStationP300UserGuide 100
- ThinkStationP300UserGuide 102
- 92ThinkStationP300UserGuide 104
- 1,pin2,pin3 106
- Replacingthefrontfanassembly 112
- Replacingtherearfanassembly 113
- ReplacingtheWi-Fiunits 114
- 1toopenthePCIcardlatch2 115
- RemovingtheWi-Ficardmodule 116
- InstallingtheWi-Fiunits 117
- 106ThinkStationP300UserGuide 118
- InstallingtherearWi-Fiantenna 119
- RemovingtherearWi-Fiantenna 120
- Replacingthekeyboardormouse 122
- Completingthepartsreplacement 123
- Obtainingdevicedrivers 124
- Informationresources 125
- LenovoThinkVantageTools 125
- HelpandSupport 125
- SafetyandWarranty 125
- LenovoWebsite 125
- LenovoSupportWebsite 126
- Helpandservice 126
- Callingforservice 126
- Usingotherservices 127
- Purchasingadditionalservices 127
- 116ThinkStationP300UserGuide 128
- Systemmemoryspeed 129
- 2ThinkStationP300UserGuide 130
- Exportclassificationnotice 131
- Electronicemissionsnotices 131
- Eurasiancompliancemark 133
- Brazilregulatorynotice 133
- Mexicoregulatorynotice 133
- 6ThinkStationP300UserGuide 134
- ImportantWEEEinformation 135
- RecyclinginformationforJapan 135
- RecyclinginformationforBrazil 136
- 10ThinkStationP300UserGuide 138
- EuropeanUnionRoHS 139
- ChinaRoHS 139
- TurkishRoHS 139
- UkraineRoHS 140
- IndiaRoHS 140
- ©CopyrightLenovo2014 141
- 14ThinkStationP300UserGuide 142
- AppendixE.Notices 143
- Trademarks 144
- 18ThinkStationP300UserGuide 146
- 20ThinkStationP300UserGuide 148
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