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Keyboard,mouse,andUSBdeviceproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage177
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.
Symptom
Action
Allorsomekeysonthekeyboarddonotwork.1.Ensurethat:
•TheUSBkeyboardcableissecurelyconnected
toaUSBconnectorontheserver.IftheUSB
keyboardisconnectedtoaUSBhub,disconnect
thekeyboardfromthehubandconnectitdirectly
totheserver.
•Nokeysarestuck.
•TheUSBcontrollerisenabledintheSetupUtility
program.See“UsingtheSetupUtilityprogram”
onpage51
.
2.Restarttheserver.
3.Replacethekeyboard.
Themouseorpointingdevicedoesnotwork.1.Ensurethat:
•Themouseorpointingdevicecableissecurely
connectedtotheserver.IftheUSBmouseor
pointingdeviceisconnectedtoaUSBhub,
disconnectthemouseorpointingdevicefromthe
hubandconnectitdirectlytotheserver.
•Themouseorpointingdeviceiscleanandnodust
accumulates.
•Thedevicedriversareinstalledcorrectly.
•TheUSBcontrollerisenabledintheSetupUtility
program.See“UsingtheSetupUtilityprogram”
onpage51
.
2.Restarttheserver.
3.Replacethemouseorpointingdevice.
AUSBdevicedoesnotwork.
1.Ensurethat:
•TheUSBcableissecurelyconnectedtotheserver.
IftheUSBdeviceisconnectedtoaUSBhub,
disconnectthedevicefromthehubandconnect
itdirectlytotheserver.
•Thedevicedriversareinstalledcorrectly.
•TheUSBcontrollerisenabledintheSetupUtility
program.See“UsingtheSetupUtilityprogram”
onpage51.
2.Restarttheserver.
3.ReplacetheUSBdevice.
182ThinkServerRD340UserGuideandHardwareMaintenanceManual
- ThinkServerRD340 1
- •“Safetyinformation”onpageiii 2
- •AppendixA“Notices”onpage187 2
- Contents 3
- Safetyinformation 5
- ©CopyrightLenovo2013,2014 11
- Productsthatarenotassessed 12
- Chapter1.Generalinformation 13
- Serverdocumentation 14
- Chapter1.Generalinformation3 15
- Supplementarydocuments 16
- Chapter2.Serversetuproadmap 17
- Chapter3.Productoverview 19
- Chapter3.Productoverview9 21
- Specifications 23
- Software 23
- Diagnosticprograms 25
- Locations 25
- MT-M XXXX- XXX 26
- S/N XXXXXXX 26
- Frontviewoftheserver 27
- Frontpanel 31
- IntelligentDiagnosticsModule 34
- Rearviewoftheserver 35
- Servercomponents 37
- .Productoverview27 39
- CRUidentification 40
- Chapter3.Productoverview29 41
- RAIDcard 42
- Port03TR500keyconnector 43
- Ports7-4 44
- Ports3-0 44
- Connectingthecables 48
- 1ononeendofthe 49
- 2ontheotherendof 49
- Chapter3.Productoverview37 49
- Systemboardcomponents 50
- .Productoverview39 51
- Systemboardjumpersandswitches 54
- Table1.Systemjumpers 55
- Clearpasswordswitch 57
- Reservedforthemanufacturer 57
- Figure32.Switches 57
- Table2.Switches 57
- SystemboardLEDs 58
- 2-7SystemfanerrorLEDs 60
- Turningontheserver 61
- Turningofftheserver 61
- Chapter5.Configuringtheserver 63
- Mainmenu 64
- Advancedmenu 64
- Securitymenu 65
- ServerManagementmenu 65
- BootOptionsmenu 66
- BootManagermenu 66
- Save&Exitmenu 66
- Passwordconsiderations 67
- Selectingastartupdevice 68
- ConfiguringtheTPMfunction 68
- ExitingtheSetupUtilityprogram 69
- Updating(flashing)theBIOS 70
- ConfiguringRAID 74
- AboutRAID 75
- RAIDarraystatus 77
- Initializingavirtualdrive 79
- Settingahot-sparedrive 80
- Rebuildingaphysicaldrive 80
- Runningaconsistencycheck 81
- Updatingthefirmware 83
- Guidelines 85
- Precautions 85
- Systemreliabilityguidelines 87
- Removingtheservercover 87
- 1inthedirectionasshown 88
- Removingthecoolingshroud 91
- Reinstallingthecoolingshroud 92
- Memorymoduleinstallationrules 93
- Installingamemorymodule 96
- 1onthenewmemory 97
- Removingamemorymodule 98
- InstallingtheEthernetcard 99
- RemovingtheEthernetcard 101
- InstallingtheRAIDcard 102
- RemovingtheRAIDcard 105
- Figure53.RemovingtheRAIDcard 106
- InstallingtheTR500Key 107
- RemovingtheTR500Key 108
- Figure55.RemovingtheTR500Key 109
- 1onthebottom 111
- InstallingtheTR300Key 113
- RemovingtheTR300Key 114
- Figure59.RemovingtheTR300Key 116
- InstallingtheTMMPremium 117
- RemovingtheTMMPremium 118
- Figure62.InstallingtheTPM 121
- Figure63.RemovingtheTPM 123
- Figure71.Donottouchthepins 133
- 4ofthemicroprocessorsocket 134
- Replacingthemicroprocessor 135
- Figure76.Donottouchthepins 138
- Installinganexternaltapedrive 156
- 1ontherearoftheexternal 157
- 1ontheexternaltapedrive 157
- Figure114.RemovingtheIDM 167
- Replacingasystemfan 168
- Replacingthefrontpanelboard 170
- Replacingthecoin-cellbattery 174
- Replacingthesystemboard 176
- Completingthepartsreplacement 182
- Updatingtheserverconfiguration 187
- Troubleshootingprocedure 189
- Usingadiagnosticprogram 190
- Viewingthesystemeventlog 190
- Basictroubleshootingtables 190
- Opticaldriveproblems 191
- Hard-disk-driveproblems 192
- Memorymoduleproblems 193
- Informationresources 195
- Usingthedocumentation 195
- ThinkServerWebsite 195
- LenovoSupportWebsite 195
- Helpandservice 196
- Beforeyoucall 196
- Callingforservice 196
- Usingotherservices 197
- Purchasingadditionalservices 197
- AppendixA.Notices 199
- Trademarks 200
- Importantnotes 200
- Particulatecontamination 200
- Recyclinginformation 201
- Batteryreturnprogram 201
- ImportantWEEEinformation 202
- EuropeanUnionRoHS 203
- Exportclassificationnotice 203
- Electronicemissionnotices 203
- Eurasiancompliancemark 205
- ENERGYSTARmodelinformation 205
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