Lenovo Secure Managed Client Bedienungsanleitung PDF herunterladen (Seite 61)

Chapter 10. Troubleshooting

This chapter contains information on troubleshooting, network failure points, and

limitations you may encounter when configuring and testing Secure Managed

Client. See the Secure Managed Client - Storage Array User Guide for additional

troubleshooting information.

Problems

This section contains various problems you may encounter and suggestions on

how to fix them.

Storage array diagnostics

One way to check that the storage array is functioning efficiently is to watch the 12

green lights on the front. If many of them are green, the storage array is running

efficiently. If most of them are not lit, the storage array is saturated.

the lights go off when the drives are being written to. Therefore if the lights are

steadily off, the storage array is saturated and most likely not running efficiently. If

the lights are steadily on or flickering, the storage array has not reached saturation.

Secure Managed Client will not boot

If you get a boot error that says No iSCSI Boot port available, make sure that you

have set iSCSI to primary. See “Secure Managed Client manual setup” on page 10

for more information.

If the BIOS cannot connect to the storage array and boot the D0 and ULOS image,

you will see an error message. Do not retry the boot sequence. Instead, press

Ctrl-Alt-Del to force the BIOS to retry to connect to the storage array. If this fails,

either the network or the storage array has failed.

When the system connects to the storage array and begins booting, the Secure

Managed Client screen appears. If the splash screen disappears and a black screen

appears, the LANDesk agent in D0 is attempting to connecting to the LANDesk

core server. Either the core server or the network connection has failed.

If the system can boot D0 and boot ULOS, the network and storage array are

working properly. If your Windows image cannot boot, follow the prompts from

the LANDesk ULOS error.

Clients will not boot after moving the Management Console

If you can not get the clients to boot after moving the Secure Managed Client

Management Console, make sure you update the core configuration/information

on the storage array. Perform these steps:

1. Open the Secure Managed Client console, right click on the storage array and

select Install Boot Image.

2. Enter the required information:

share \\<localhost name/IP\ldmain

user <admiinistrator group user on the box>

password

3. Select Authenticate

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Lenovo Secure Managed Client Bedienungsanleitung Seite 61