Chapter5.Troubleshooting
Frequentlyaskedquestions
Thissectionlistsfrequentlyaskedquestionsandtellswhereyoucannddetailedanswers.Fordetailsabout
eachpublicationincludedinthepackagewithyourcomputer,seeSetupPosterthatcomeswithyour
computer.
•Question:WhatsafetyprecautionsshouldIfollowwhenusingmycomputer?
Solution:See“Importantsafetyinformation”intheSafetyandWarrantyGuidethatcomeswithyour
computer.
•Question:HowcanIpreventproblemswithmycomputer?
Solution:See“UseandcareInformation”intheSafetyandWarrantyGuidethatcomeswithyour
computer.
•Question:Whatarethemainhardwarefeaturesofmynewcomputer?
Solution:MoreinformationcanbefoundinChapter1and2.
•Question:WherecanIndthedetailedspecicationsformycomputer?
Solution:Gotohttp://consumersupport.lenovo.com.
•Question:WherecanIndtheinstructionstoupgradeadeviceortoreplaceonedevice?
Solution:SeeAppendixA“CRUinstructions”onpage29.
•Question:Wherearetherecoverydiscs?
Solution:Yourcomputerdidnotcomewitharecoverydisc.Foranexplanationofthealternativerecovery
methodsofferedbyLenovo,seeChapter4“LenovoOneKeyRescuesystem”onpage21.
•Question:HowcanIcontactthecustomersupportcenter?
Solution:See“Gettinghelpandservice”intheSafetyandWarrantyGuidethatcomeswithyourcomputer.
•Question:WherecanIndwarrantyinformation?
Solution:Forthewarrantyapplicabletoyourcomputer,includingthewarrantyperiodandtypeofwarranty
service,see“Lenovolimitedwarranty”intheSafetyandWarrantyGuidethatcomeswithyourcomputer.
•Question:HowcanIinstallthedevicedrivers?
Solution:Acompatibledevicedriverisarequirementtoensurecorrectoperationandperformanceof
eachcomponentinyourcomputer.Ifyourcomputerispreinstalledwithanoperatingsystem,Lenovo
providesalldevicedriversthatyouneedontheharddiskdrive.
•Question:WhatcanIdoifthebackupprocessfails?
Solution:Ifyoucanstartthebackupfeaturewithoutaproblem,butitfailsduringthebackupprocess,
pleasetrythefollowingsteps:
1.Closeotherapplications,thenrestartthebackupprocess.
2.Checkifthedestinationmediaisdamaged,trytoselectanotherpathandthentryagain.
•Question:WhendoIneedtorestorethesystemtothefactorystatus?
Solution:Youcanusethisfeaturewhenyoursystemfailsoryouneedtore-installyouroperatingsystem.
Thiswillrestoreyourcomputerbacktotheinitialstatuswhenyourstbootedupyourcomputerafter
receivingitfromthestore.Ifthereiscriticaldataonyourcurrentpartition,backitupbeforeyourun
thisrecoveryfeature.
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