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Chapter7.Troubleshootinganddiagnostics
Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve
problemsthatmightoccurintheserver.Ifyourserverproblemisnotdescribedhere,see“Helpandservice”
onpage94
foradditionaltroubleshootingresources.
Basictroubleshooting
Thefollowingtablesprovideinformationtohelpyoutroubleshootyourserverproblems.
Note:Ifyoucannotcorrecttheproblem,havetheserverserviced.Foralistofserviceandsupporttelephone
numbers,refertotheWarrantyandSupportInformationdocumentat:
http://www.lenovo.com/support/phone
Generalproblems
Thefollowingtabledescribesthegeneralproblemsandsuggestedactionstocorrectdetectedproblems.
SymptomAction
Theserverdoesnotstartwhen
youpressthepowerswitch.
Verifythat:
•Thepowercordiscorrectlyconnectedtotherearoftheserverandtoaworking
electricaloutlet.
•Ifyourserverhasasecondarypowerswitchontherearoftheserver,makesure
thatitisswitchedon.
•Thepowerindicatoronthefrontoftheserverison.
•Theservervoltagematchesthevoltageavailableattheelectricaloutletforyour
countryorregion.
Themonitorscreenisblank.
Verifythat:
•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe
appropriatemonitorconnectorontheserver.
•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.
•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset
correctly.
•Theservervoltagematchesthevoltageavailableattheelectricaloutletforyour
countryorregion.
•Ifyourserverhastwomonitorconnectors,besuretousetheconnectoron
thegraphicscard.
Theoperatingsystemdoesnot
start.
Verifythat:
•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.
Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,
see“Selectingastartupdevice”onpage75
.
Theserverbeepsmultipletimes
beforetheoperatingsystem
starts.
Verifythatnokeysarestuck.
Troubleshootingtables
Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.
©CopyrightLenovo2011,2012
85
- ThinkServerTS130 1
- HardwareMaintenanceManual 1
- •“Safetyinformation”onpageiii 2
- •AppendixA“Notices”onpage97 2
- Contents 3
- Safetyinformation 5
- ©CopyrightLenovo2011,2012 11
- Safetyinspectionguide 12
- Groundingrequirements 12
- Chapter1.Generalinformation 13
- Chapter1.Generalinformation3 15
- Chapter2.Serversetuproadmap 17
- Chapter3.Productoverview 19
- Chapter3.Productoverview9 21
- Software 22
- ThinkServerEasyStartup 22
- BIOSupdateutilities 22
- RAIDcongurationutilities 22
- Frontview 23
- Rearview 24
- Locatingpartsonthesystemboard 26
- Internalcomponents 27
- Internaldrives 28
- Servercomponents 28
- Guidelines 31
- Precautions 31
- Systemreliabilityguidelines 33
- Removingtheservercover 33
- InstallingorreplacingaPCIcard 36
- 1toopenthePCIcardlatch2 37
- Figure13.RemovingaPCIcard 38
- Figure14.InstallingaPCIcard 39
- 1onthenewmemory 42
- 1,pin2,pin 48
- Replacingthefrontfanassembly 56
- Replacingtherearfanassembly 58
- Replacingthemicroprocessor 60
- 2onthemicroprocessor 62
- Replacingthesystemboard 64
- 8rstandinstallthescrew1last 65
- Completingthepartsreplacement 66
- Connectingthecables 67
- Turningontheserver 68
- Turningofftheserver 68
- Connectingexternaldevices 68
- Updatingtheserverconguration 69
- Installingsecurityfeatures 69
- Integratedcablelock 69
- Passwordprotection 69
- Chapter6.Conguringtheserver 71
- .Conguringtheserver61 73
- .Conguringtheserver63 75
- .Conguringtheserver65 77
- .Conguringtheserver67 79
- .Conguringtheserver69 81
- .Conguringtheserver71 83
- Viewingandchangingsettings 84
- Usingpasswords 85
- Enablingordisablingadevice 86
- Selectingastartupdevice 87
- ConguringRAID 87
- RAIDlevel 88
- CreatingRAIDvolumes 88
- DeletingRAIDvolumes 89
- Resettingdiskstonon-RAID 89
- Updatingthermware 89
- Updatingsystemprograms 93
- Usingsystemprograms 93
- .Conguringtheserver83 95
- Basictroubleshooting 97
- Generalproblems 97
- Troubleshootingtables 97
- Beepsymptoms 98
- Harddiskdrivebooterror 98
- Powersupplyproblems 98
- POSTerrorcodes 99
- EasyStartupproblems 100
- Miscellaneouserrormessages 101
- Undeterminedproblems 102
- Informationresources 105
- Usingthedocumentation 105
- ThinkServerWebsite 105
- LenovoSupportWebsite 105
- Helpandservice 106
- Beforeyoucall 106
- Callingforservice 106
- Usingotherservices 107
- Purchasingadditionalservices 107
- AppendixA.Notices 109
- Trademarks 110
- Importantnotes 110
- Particulatecontamination 110
- Recyclinginformation 111
- Batteryreturnprogram 112
- ImportantWEEEinformation 113
- ChinaRoHS 114
- TurkishRoHS 114
- IndiaRoHS 115
- Exportclassicationnotice 115
- Electronicemissionnotices 115
- ENERGYSTARmodelinformation 115
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