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Notes:
Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter6
“Installing,removing,orreplacinghardware”onpage81
.
ThestatusLEDsoneachhot-swapharddiskdrivehelpyoueasilyidentifyaproblem.See“Hot-swap
harddiskdrivestatusLEDs”onpage35.
Symptom
Action
Anewlyinstalledhot-swapharddiskdriveisnot
recognized.
1.Ensurethatthedriveisinstalledintothecorrectdrive
bay.
2.Restarttheserver.
3.Removethedrivefromthebay,wait45seconds,and
reinsertthedriveintothebay.Ensurethatthedrive
connectstothehot-swapharddiskdrivebackplane.
4.Runanydiagnosticprogramstotesttheharddisk
driveifyouhave.
5.Ensurethatthehot-swapharddiskdrivebackplane
iscorrectlyseated.Whenitiscorrectlyseated,
thedriveassembliescorrectlyconnecttothe
backplanewithoutbowingorcausingmovementof
thebackplane.
6.Ensurethatthecableconnectioniscorrect.See
“Mini-SAStomini-SASsignalcableconnections”on
page42.
7.Reconnectthebackplanepowercableandrepeat
step1throughstep4.
8.Reconnectthebackplanesignalcableandrepeat
step1throughstep4.
9.Ifyoususpectaproblemwiththebackplanesignal
cableorthebackplane:
a.Replacetheaffectedbackplanesignalcable.
b.Replacetheaffectedbackplane.
Multipleharddiskdrivesfail.
1.Ensurethatthecableconnectioniscorrect.See
“Mini-SAStomini-SASsignalcableconnections”on
page42
.
2.Reconnectthepowercable(s).
3.Reconnectthesignalcable(s).
4.Replacetheaffectedsignalcable(s).
5.Ifyoususpectaproblemwiththebackplane,replace
theaffectedbackplane.
Memorymoduleproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage179
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
besolved,seektechnicalassistance.SeeChapter8“Gettinginformation,help,andservice”onpage185.
Notes:
Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter6
“Installing,removing,orreplacinghardware”onpage81
.
182ThinkServerRD430UserGuide
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