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Ifyoureceivedanyerrormessageswhileusingthesoftwareprogram,seetheprinteddocumentation
suppliedwiththesoftwareorthehelpsystemforthatsoftwareforadescriptionofthemessagesand
solutionstotheproblem.
Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.
Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,dothefollowing:
OntheWindows7operatingsystem,clickStartControlPanelSystemandSecuritySystem
SystemProtectionSystemRestore.Then,followtheinstructionsonthescreen.
OntheWindows8orWindows8.1operatingsystem,openControlPanelandclickSystemand
SecuritySystemSystemProtectionSystemRestore.Then,followtheinstructionson
thescreen.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,see
AccessingControlPanelontheWindows8orWindows8.1operatingsystem”onpage20
.
Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand
reinstallit.
Iftheseactionsdonotcorrecttheproblem,youmightneedtechnicalassistance.Contactyoursoftware
manufacturerorseeChapter11“Gettinginformation,help,andservice”onpage121fordetails.
USBproblems
Symptom:TheUSBconnectorscannotbeaccessed.
Actions:
MakesurethattheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.Ifthe
USBdevicehasitsownpowercord,makesurethatitisattachedtoaproperlygroundedelectricaloutlet.
IftheUSBdevicehasitsownOn/Offswitch,makesurethatitisintheOnposition.
IftheUSBdevicehasanOnlineswitch,makesurethatitisintheOnlineposition.
IftheUSBdeviceisaprinter,makesurethatpaperisloadedcorrectly.
MakesureanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.
RefertothedocumentationfortheUSBdevice.
ResetthedevicebydetachingandreattachingtheUSBconnector.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprogramstotesttheUSBconnector(see
“Diagnosticprograms”onpage118
forinstructions).IftheUSBdevicecamewithitsowndiagnostics,run
thosediagnosticsagainsttheUSBdevice.Ifyouneedtechnicalassistance,seeChapter11“Getting
information,help,andservice”onpage121.
Diagnosticprograms
Diagnosticprogramsareusedtotesthardwarecomponentsofyourcomputer.Diagnosticprogramscan
alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourcomputer.
Youcanusethepreinstalleddiagnosticprogramtodiagnosecomputerproblems,ifyourcomputeris
runningtheWindowsoperatingsystem.
Notes:
1.Dependingonthedatewhenyourcomputerwasmanufactured,yourcomputerispreinstalledwith
eithertheLenovoSolutionCenterprogramortheLenovoThinkVantageToolboxprogramfordiagnostic
purposes.FormoreinformationabouttheLenovoThinkVantageToolboxprogram,see“Lenovo
118ThinkCentreE73UserGuide
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