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Chapter 5. Troubleshooting
Sound problems
No sound can be heard from the
speaker even when the volume is
turned up.
• Make sure that:
- The Mute function is off.
- The headphone jack is not used.
- Speakers are selected as the playback device.
Battery problems
Your computer shuts down before
the battery status indicator shows
empty.
-or-
Your computer operates after the
battery status indicator shows
empty.
• Discharge and recharge the battery.
The operating time for a fully
charged battery is short.
• For details, see “Handling the battery” in Chapter 2.
The computer does not operate with
a fully charged battery.
• The surge protector in the battery might be active. Turn off the
computer for one minute to reset the protector; then turn on the
computer again.
The battery does not charge. • For details, see “Handling the battery” in Chapter 2.
A hard disk drive problem
The hard disk drive does not work. • In the Boot menu in BIOS Setup Utility, make sure that the hard
disk drive is included in the Boot Device Priority correctly.
A startup problem
The Microsoft
®
Windows operating
system does not start.
• Use the OneKey Rescue system to help solve or identify your
problem. For details about OneKey Rescue system, see “Chapter 4.
OneKey Rescue system” on page 25.
OneKey Rescue system problems
Backup cannot be made. • You are not currently using a Windows operating system.
• There is not enough space to store the backed up data. You will need
to free more hard disk space on your system partition (C drive).
Fail to restore system partition to
factory default.
• The system partition, such as the partition size or the drive capacity
of C, has been modified.
- Lenovo G460/G560 1
- Contents 5
- Important safety information 6
- Lenovo G560 10
- Lenovo G460 15
- Read the manuals 17
- Connect to the power 17
- Turn on the computer 17
- Shutting down your computer 18
- Checking battery status 19
- Charging the battery 19
- Removing the battery pack 19
- Handling the battery 20
- Numeric keypad 21
- Function key combinations 22
- Energy Management button ( ) 23
- G460 G560 24
- Using VeriFace™ 25
- Using passwords 25
- Inserting a memory card 26
- Removing a memory card 26
- Chapter 3. Using the Internet 28
- Software configuration 29
- Inserting the SIM card 30
- Notched Corner 31
- Removing the SIM card 32
- Introduction 33
- Chapter 5. Troubleshooting 34
- Computer screen problems 37
- Other problems 39
- For outdoor use 51
- Data safety 52
- Other important tips 52
- Ergonomic information 53
- What if you are traveling? 53
- Questions about vision? 53
- What this Warranty Covers 56
- Limitation of Liability 58
- Australia 59
- Limitation of Liability: 60
- Your Other Rights: 60
- New Zealand 61
- 2 On-site Service 63
- 3 Courier or Depot Service 63
- 4 Customer Carry-In Service 63
- 5 Mail-In Service 63
- 7 Product Exchange Service 64
- Appendix E. Notices 66
- Wireless interoperability 69
- Korea Class B 74
- General recycling statement 74
- Subpart B and C 82
- Notice for users in Morocco 99
- Notice for users in Croatia 100
- For model: BCM943225HM 101
- For model: BCM94313HMG2L 102
- For model: 622ANHMW 103
- For model: 112BNHMW 104
- For model: AR5B93 105
- For model: AR5B95 106
- Notice for users in Brazil 107
- 622ANHMW, BCM943225HM 108
- For model: BCM92070MD_REF 109
- Notice for users in UAE 115
- Notice for users in India 116
- Type Accepted 118
- ESD-0903961C 118
- Notice for users in Taiwan 121
- AR5B93, 622ANHMW, BCM943225HM 123
- Lenovo G560 • 20042, 0679 125
- actual product 129
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