Attention:Ifyourefreshyourcomputer,theprogramsthatcamewithyourcomputerandtheprogramsthat
youinstalledfromWindowsStorewillbereinstalled,butallotherprogramswillberemoved.
1.Moveyourpointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙Updateandrecovery➙Recovery.
2.IntheRefreshyourPCwithoutaffectingyourfilessection,clickGetstarted.
3.Followtheinstructionsonthescreentorefreshyourcomputer.
Resettingyourcomputertothefactorydefaultsettings
Ifyouwanttorecycleyourcomputerorjuststartover,youcanresetyourcomputertothefactorydefault
settings.Resettingthecomputerwillreinstalltheoperatingsystem,reinstallalltheprogramsthatcamewith
yourcomputer,andresetallthesettingstothefactorydefaultsettings.
Attention:Ifyouresetthecomputertothefactorydefaultsettings,allyourpersonalfilesandsettingswillbe
deleted.Toavoiddataloss,makeabackupcopyofallthedatathatyouwanttokeep.
Toresetyourcomputertothefactorydefaultsettings,dothefollowing:
1.Moveyourpointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙Updateandrecovery➙Recovery.
2.IntheRemoveeverythingandreinstallWindowssection,clickGetstarted.ThenclickNextto
confirmtheoperation.
3.Dependingonyourneeds,dooneofthefollowing:
•Toperformaquickformat,clickJustremovemyfilestostarttheprocess.Theprocesswilltake
severalminutes.
•Toperformacompleteformat,clickFullycleanthedrivetostarttheprocess.Theprocesswill
takeseveralhours.
4.Followtheinstructionsonthescreentoresetyourcomputertothefactorydefaultsettings.
Usingtheadvancedstartupoptions
Withtheadvancedstartupoptions,youcanchangethefirmwaresettingsofthecomputer,changethe
startupsettingsoftheWindowsoperatingsystem,startthecomputerfromanexternaldevice,orrestorethe
Windowsoperatingsystemfromasystemimage.
Tousetheadvancedstartupoptions,dothefollowing:
1.Moveyourpointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙Updateandrecovery➙Recovery.
2.IntheAdvancedstartupsection,clickRestartnow➙Troubleshoot➙Advancedoptions.
3.Selectadesiredstartupoption,thenfollowtheinstructionsonthescreen.
RecoveringyouroperatingsystemifWindows8.1failstostart
TheWindowsrecoveryenvironmentonyourcomputeriscapableofoperatingindependentlyfromthe
Windows8.1operatingsystem.Thisenablesyoutorecoverorrepairtheoperatingsystemevenifthe
Windows8.1operatingsystemfailstostart.
Aftertwoconsecutivefailedbootattempts,theWindowsrecoveryenvironmentstartsautomatically.Then
youcanchooserepairandrecoveryoptionsbyfollowingtheinstructionsonthescreen.
Note:Ensurethatyourcomputerisconnectedtoacpowerduringtherecoveryprocess.
36HardwareMaintenanceManual
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