Lenovo E431 Betriebsanweisung PDF herunterladen (Seite 162)

Gettinghelpandservice

Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformationaboutLenovoproducts,you

willndawidevarietyofsourcesavailablefromLenovotoassistyou.Thissectioncontainsinformation

aboutwheretogoforadditionalinformationaboutLenovoandourproducts,whattodoifyouexperiencea

problemwithyourcomputer,andwhomtocallforserviceshoulditbenecessary.

Informationaboutyourcomputerandpreinstalledsoftware,ifany,isavailableinthedocumentationthat

comeswithyourcomputer.Thatdocumentationincludesprintedbooks,onlinebooks,readmeles,and

helples.Inaddition,informationaboutLenovoproductsisavailableontheWorldWideWeb.

MicrosoftServicePacksarethelatestsoftwaresourceforWindowsproductupdates.Theyareavailable

throughWebdownload(connectionchargesmightapply)orthroughdisc.Formorespecicinformationand

links,gotohttp://www.microsoft.com.Lenovoofferstechnicalassistancewithinstallationof,orquestions

relatedto,ServicePacksforyourLenovo-preloadedMicrosoftWindowsproduct.Forinformation,contact

theCustomerSupportCenter.

Usingdiagnosticprograms

Manycomputerproblemscanbesolvedwithoutoutsideassistance.Ifyouexperienceaproblemwithyour

computer,therstplacetostartisthetroubleshootinginformationofyourcomputerdocumentation.Ifyou

suspectasoftwareproblem,seethedocumentation,includingreadmelesandhelpinformationsystems,

thatcomeswiththeoperatingsystemorprogram.

ThinkPadnotebookcomputerscomewithasetofdiagnosticprogramsthatyoucanusetohelpyouidentify

hardwareproblems.See“Diagnosingproblems”onpage125forinstructionsonusingthediagnostic

programs.

Thetroubleshootinginformationorthediagnosticprogramsmighttellyouthatyouneedadditionalor

updateddevicedriversorothersoftware.Youcangetthelatesttechnicalinformationanddownloaddevice

driversandupdatesfromtheLenovoWebsiteathttp://www.lenovo.com/support.

LenovoSupportWebsite

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:

http://www.lenovo.com/support

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

CallingLenovo

Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,duringthewarrantyperiod,youcan

gethelpandinformationbytelephonethroughtheCustomerSupportCenter.Thefollowingservicesare

availableduringthewarrantyperiod:

•Problemdetermination-Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea

hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.

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Lenovo E431 Betriebsanweisung Seite 162