USBproblems
Symptom:TheUSBconnectorscannotbeaccessed.
Actions:
•MakesuretheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB
devicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.
•IftheUSBdevicehasitsownOn/Offswitch,makesureitisintheOnposition.
•IftheUSBdevicehasanOnlineswitch,makesureitisintheOnlineposition.
•IftheUSBdeviceisaprinter,makesurepaperisloadedcorrectly.
•MakesureanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.
RefertothedocumentationfortheUSBdevice.
•ResetthedevicebydetachingandreattachingtheUSBconnector.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprogramstotesttheUSBconnector(see
“LenovoSolutionCenter”onpage53forinstructions).IftheUSBdevicecamewithitsowndiagnostics,
runthosediagnosticsagainsttheUSBdevice.Ifyouneedtechnicalassistance,see“LenovoSupport
Website”onpage31.
Diagnostics
Thediagnosticprogramisusedtotesthardwarecomponentsofyourcomputer.Thediagnosticprogramcan
alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourcomputer.
Youcanusethepreinstalleddiagnosticprogramtodiagnosecomputerproblems,ifyourcomputeris
runningtheWindowsoperatingsystem.
Notes:
1.YourcomputerispreinstalledwiththeLenovoSolutionCenterprogramfordiagnosticpurposes.For
moreinformationabouttheLenovoSolutionCenterprogram,see“LenovoSolutionCenter”onpage53.
2.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningthediagnosticprogram,save
andprinttheloglescreatedbythediagnosticprogram.Youwillneedthelogleswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.
LenovoSolutionCenter
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.
•IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows8,goto
http://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.
ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage30
.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
thelogles.YouwillneedthelogleswhenyouspeaktoaLenovotechnicalsupportrepresentative.
Chapter5.Troubleshootinganddiagnostics53
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