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–Ifyoudirectlyconnecttwoservers(withoutahub),orifyouarenotusingahubwithXports,usea
crossovercable.TodeterminewhetherahubhasanXport,checktheportlabel.Ifthelabelcontains
anX,thehubhasanXport.
•Determinewhetherthehubsupportsauto-negotiation.Ifitdoesnot,tryconguringtheintegrated
Ethernetcontrollermanuallytomatchthespeedandduplexmodeofthehub.
•ChecktheEthernetcontrollerLEDsontherearpaneloftheserver.TheseLEDsindicatewhetherthere
isaproblemwiththeconnector,cable,orhub.
–TheEthernetlinkstatusLEDislitwhentheEthernetcontrollerreceivesalinkpulsefromthehub.Ifthe
LEDisoff,theremightbeadefectiveconnectororcableoraproblemwiththehub.
–TheEthernettransmit/receiveactivityLEDislitwhentheEthernetcontrollersendsorreceivesdata
overtheEthernetnetwork.IftheEthernettransmit/receiveactivityLEDisoff,makesurethatthehub
andnetworkareoperatingandthatthecorrectdevicedriversareinstalled.
•ChecktheLANactivityLEDsontherearoftheserver.TheLANactivityLEDislitwhendataisactiveon
theEthernetnetwork.IftheLANactivityLEDisoff,makesurethatthehubandnetworkareoperating
andthatthecorrectdevicedriversareinstalled.
•Checkforoperating-system-speciccausesoftheproblem.
•Makesurethatthedevicedriversontheclientandserverareusingthesameprotocol.
IftheEthernetcontrollerstillcannotconnecttothenetworkbutthehardwareappearstobeworking,the
networkadministratormustinvestigateotherpossiblecausesoftheerror.
Solvingundeterminedproblems
Ifthediagnostictestsdidnotdiagnosethefailureoriftheserverisinoperative,usetheinformationin
thissection.
Ifyoususpectthatasoftwareproblemiscausingfailures(continuousorintermittent),see“Software
problems”onpage95.
DamageddatainCMOSmemoryordamagedrmwarecancauseundeterminedproblems.Toresetthe
CMOSdata,usethepasswordswitch2(SW4)tooverridethepower-onpasswordandcleartheCMOS
memory;see“Locatingpartsonthesystemboard”onpage14.
ChecktheLEDsonallthepowersupplies.IftheLEDsindicatethatthepowersuppliesareworking
correctly,dothefollowing:
1.Turnofftheserver.
2.Makesurethattheserveriscabledcorrectly.
3.Removeordisconnectthefollowingdevices,oneatatime,untilyoundthefailure.Turnontheserver
andrecongureiteachtime.
•Anyexternaldevices
•Surge-suppressordevice(ontheserver)
•Modem,printer,mouse,andnon-Lenovodevices
•Eachadapter
•Harddiskdrives
•Memorymodules:theminimumcongurationrequirementis1GBDIMMpermicroprocessor(2GB
inatwo-microprocessorconguration)
Thefollowingminimumcongurationisrequiredfortheservertostart:
•Onemicroprocessor
•One1GBDIMM
•Onepowersupply
Chapter7.Troubleshooting97
- ThinkServer 1
- InstallationandUserGuide 1
- Contents 3
- Safetyinformation 5
- ©CopyrightLenovo2010,2011 7
- Chapter1.Generalinformation 11
- Relateddocumentation 12
- Chapter2.Serversetuproadmap 13
- Whatisincludedwithyourserver 15
- Features 15
- Softwareprograms 17
- EasyStartup 17
- EasyManage 17
- Frontview 19
- Rearview 20
- Frontcontrolpanel 21
- Locatingservercomponents 23
- Locatingpartsonthesystemboard 24
- (pins1-2)toclearCMOS 25
- MiniSASsignalconnector2 26
- Powerconnector 26
- MiniSASsignalconnector1 26
- Guidelines 27
- Basicguidelines 27
- Systemreliabilityguidelines 28
- Removingtheservercover 29
- Memorymoduleinstallationrules 31
- Installingamemorymodule 31
- 1onthenewmemory 32
- Removingamemorymodule 33
- Removingtheopticaldrive 34
- Installingtheopticaldrive 36
- Removingtherisercardassembly 44
- InstallingorremovingaPCIcard 46
- InstallingaPCIcard 47
- RemovingaPCIcard 47
- Removingthesystemboardbattery 48
- RemovingtheRAIDcontroller 50
- 2J1connector 53
- 3J2board-to-boardconnector 53
- 1Batterypackharness 53
- 1Port0-3 54
- 2Port4-7 54
- J5board-to-boardconnector 58
- J10BBUconnector 59
- RemovingtheEthernetcard 60
- InstallingtheEthernetcard 60
- Removingthepowersupply 62
- Installingthepowersupply 64
- Removingthesystemfans 65
- 1.Then,carefullyliftthesystem 66
- Installingthesystemfans 67
- Removingtheheatsink 68
- Installingtheheatsink 69
- -4Screws 70
- Thefrontofthechassis 70
- Removingthemicroprocessor 71
- Installingthemicroprocessor 72
- Figure51.Liftingthehandle 73
- Figure52.Openingtheretainer 73
- Completingthepartsreplacement 75
- Installingtheservercover 75
- Connectingthecables 75
- Turningontheserver 76
- Updatingtheserverconguration 76
- Turningofftheserver 76
- Connectingexternaldevices 77
- Chapter6.Conguringtheserver 79
- IntroductionoftheBIOSitems 80
- .Conguringtheserver71 81
- .Conguringtheserver73 83
- .Conguringtheserver75 85
- Usingpasswords 87
- RAIDcontrollers 88
- BeforeyouusetheEasyStartupDVD 89
- Setupandconguration 89
- ConguringRAID 90
- InstallingtheSASSGPIOcables 91
- SASRAIDsettings 93
- AccessingtheSASTopologywindow 94
- Updatingthermware 94
- Chapter7.Troubleshooting 97
- Generalproblems 98
- Harddiskdriveproblems 98
- Intermittentproblems 98
- Memoryproblems 99
- Microprocessorproblems 100
- Monitorproblems 101
- Optional-deviceproblems 102
- Powerproblems 103
- Serialportproblems 104
- Softwareproblems 105
- Solvingpowerproblems 106
- Solvingundeterminedproblems 107
- Eventlogs 108
- Systemeventlog 109
- Onboarddebugdigitron 109
- Specications 111
- •Ambienttemperature 112
- •Ageofthebattery 112
- Beforeyoucall 113
- Usingthedocumentation 113
- LenovoSupportWebsite 114
- Callingforservice 114
- Usingotherservices 115
- Purchasingadditionalservices 115
- AppendixC.Notices 117
- Trademarks 118
- Importantnotes 118
- Productrecyclinganddisposal 118
- Particulatecontamination 119
- Turkishstatementofcompliance 120
- Batteryreturnprogram 120
- Electronicemissionnotices 121
- AppendixC.Notices113 123
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