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AppendixB.Gettinghelpandtechnicalassistance
Ifyouneedhelp,service,ortechnicalassistanceorjustwantmoreinformationaboutLenovoproducts,you
willndawidevarietyofsourcesavailablefromLenovotoassistyou.Thissectioncontainsinformation
aboutwheretogoforadditionalinformationaboutLenovoandLenovoproducts,whattodoifyou
experienceaproblemwithyoursystem,andwhomtocallforservice,ifitisnecessary.
Beforeyoucall
Beforeyoucall,makesurethatyouhavetakenthesestepstotrytosolvetheproblemyourself:
•Checkallcablestomakesurethattheyareconnected.
•Checkthepowerswitchestomakesurethatthesystemandanyoptionaldevicesareturnedon.
•Usethetroubleshootinginformationinyoursystemdocumentation,andusethediagnostictoolsthat
comewithyoursystem.InformationaboutdiagnostictoolsisintheHardwareMaintenanceManual.
•Gotohttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,andnewdevice
driversortosubmitarequestforinformation.
YoucansolvemanyproblemswithoutoutsideassistancebyusingtheinformationavailableontheLenovo
SupportsiteorbyfollowingthetroubleshootingproceduresthatLenovoprovidesinthedocumentation
thatisprovidedwithyourLenovoproduct.ThedocumentationthatcomeswithLenovosystemsalso
describesthediagnosticteststhatyoucanperform.Mostsystems,operatingsystems,andprogramscome
withdocumentationthatcontainstroubleshootingproceduresandexplanationsoferrormessagesanderror
codes.Ifyoususpectasoftwareproblem,seethedocumentationfortheoperatingsystemorprogram.
Usingthedocumentation
InformationaboutyourLenovosystemandpreinstalledsoftware,ifany,oroptionaldeviceisavailableinthe
documentationthatcomeswiththeproduct.Thatdocumentationcanincludeprinteddocuments,online
documents,readmeles,andhelples.Mostofthedocumentationforyourserverisonthedocumentation
DVDprovidedwithyourserver.Seethetroubleshootinginformationinyoursystemdocumentationfor
instructionsforusingthediagnosticprograms.Thetroubleshootinginformationorthediagnosticprograms
mighttellyouthatyouneedadditionalorupdateddevicedriversorothersoftware.Lenovomaintainspages
ontheWorldWideWebwhereyoucangetthelatesttechnicalinformationanddownloaddevicedriversand
updates.Toaccessthesepages,gotohttp://www.lenovo.com/supportandfollowtheinstructions.
GettinghelpandinformationfromtheWorldWideWeb
OntheWorldWideWeb,theLenovoWebsitehasup-to-dateinformationaboutLenovosystems,optional
devices,services,andsupport.ForgeneralinformationaboutLenovoproductsortopurchaseLenovo
products,gotohttp://www.lenovo.com.ForsupportonLenovoproducts,goto:
http://www.lenovo.com/support
©CopyrightLenovo2010,2011
99
- ThinkServer 1
- InstallationandUserGuide 1
- FourthEdition(June2011) 2
- ©CopyrightLenovo2010,2011 2
- Contents 3
- Safetyinformation 5
- Chapter1.Generalinformation 11
- Relateddocumentation 12
- Chapter2.Serversetuproadmap 13
- Whatisincludedwithyourserver 15
- Features 15
- Softwareprograms 17
- EasyStartup 17
- EasyManage 17
- Frontview 19
- Rearview 19
- Frontcontrolpanel 20
- Locatingservercomponents 23
- Locatingpartsonthesystemboard 23
- (pins1-2)toclearCMOS 25
- Powerconnector2 26
- Opticaldrivepowerconnector 26
- Powerconnector1 26
- Mini-SASsignalcableconnector 26
- Guidelines 27
- Basicguidelines 27
- Systemreliabilityguidelines 28
- Removingtheservercover 29
- Memorymoduleinstallationrules 30
- Installingamemorymodule 31
- Removingamemorymodule 32
- Removingtheopticaldrive 34
- Installingtheopticaldrive 35
- Figure19.Removingtheller 40
- 1,andthenslightlypress 41
- Installingtherisercard 42
- Removingtherisercard 43
- InstallingorremovingaPCIcard 45
- RemovingaPCIcard 46
- RemovingtheEthernetcard 47
- InstallingtheEthernetcard 48
- Removingthesystemboardbattery 49
- RemovingtheRAIDcontroller 50
- 1Batterypackharness 53
- 2J1connector 53
- 3J2board-to-boardconnector 53
- J7BBUconnector 54
- Ports0-3 54
- Ports4-7(reservedforuse) 54
- 2J5board-to-boardconnector 56
- 3J2connector 56
- J10BBUconnector 57
- 1onthebackplaneofyourserver 58
- J1board-to-boardconnector 60
- J6B1BBUconnector 60
- Removingtheheatsinkassembly 62
- Installingtheheatsinkassembly 63
- -8Screws 64
- Indicatesthefrontofthechassis 64
- Removingthepowersupply 65
- Installingthepowersupply 67
- 1and2tosecurethepower 69
- Removingthemicroprocessor 70
- Installingthemicroprocessor 71
- Figure50.Liftingthehandle 72
- Figure51.Openingtheretainer 72
- 1onitwiththetabs2inthe 73
- Completingthepartsreplacement 74
- Installingtheservercover 74
- Connectingthecables 74
- Turningontheserver 75
- Updatingtheserverconguration 75
- Turningofftheserver 75
- Connectingexternaldevices 76
- Chapter6.Conguringtheserver 77
- IntroductionoftheBIOSitems 78
- .Conguringtheserver69 79
- .Conguringtheserver71 81
- .Conguringtheserver73 83
- Usingpasswords 85
- RAIDcontrollers 86
- BeforeyouusetheEasyStartupDVD 87
- Setupandconguration 87
- ConguringRAID 88
- RAIDinformation 89
- CreatingtheRAIDvolume 89
- DeletingtheRAIDvolume 90
- RebuildingtheRAIDvolume 90
- Updatingthermware 90
- Chapter7.Troubleshooting 93
- Generalproblems 94
- Harddiskdriveproblems 94
- Intermittentproblems 94
- Memoryproblems 95
- Microprocessorproblems 96
- Monitorproblems 97
- Optional-deviceproblems 98
- Powerproblems 99
- Serialportproblems 100
- Softwareproblems 101
- Solvingpowerproblems 102
- Solvingundeterminedproblems 103
- Eventlogs 104
- Systemeventlog 105
- Onboarddebugdigitron 105
- Specications 107
- Beforeyoucall 109
- Usingthedocumentation 109
- LenovoSupportWebsite 110
- Callingforservice 110
- Usingotherservices 111
- Purchasingadditionalservices 111
- AppendixC.Notices 113
- Trademarks 114
- Importantnotes 114
- Productrecyclinganddisposal 114
- Particulatecontamination 115
- Turkishstatementofcompliance 116
- Batteryreturnprogram 116
- Electronicemissionnotices 117
- AppendixC.Notices109 119
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