Lenovo ThinkServer TS140 Bedienungsanleitung Seite 106

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Seitenansicht 105
Diagnosticsolutions
Productandservicewarranty
Productandpartsdetails
Userguidesandmanuals
Knowledgebaseandfrequentlyaskedquestions
Helpandservice
Thistopiccontainsinformationaboutobtaininghelpandservice.
Beforeyoucall
Beforeyoucall,dothefollowingtotrytosolvetheproblembyyourself:
Checkallcablestoensurethattheyareconnected.
Checkthepowerswitchestoensurethatthesystemandoptionaldevicesareturnedon.
UsethetroubleshootinginformationinyoursystemdocumentationonthedocumentationDVDthat
comeswithyourproduct.
Checkfortheupdatedinformation,newdevicedrivers,andhintsandtipsontheLenovoSupportWeb
siteat:
http://www.lenovo.com/support
DownloadthediagnosticprogramfromtheLenovoWebsite,andthenrunit.See“Usingadiagnostic
program”onpage87
.
Ifpossible,beatyourproductwhenyoucall.Havethefollowinginformationavailable:
Machinetypeandmodel
SerialnumbersofyourLenovohardwareproducts
Descriptionoftheproblem
Exactwordingofanyerrormessages
Hardwareandsoftwareconfigurationinformation
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.
Thefollowingservicesareavailableduringthewarrantyperiod:
Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytofixtheproblem.
Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
94ThinkServerTS140UserGuide
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