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Chapter8.Gettinginformation,help,andservice
Thischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufactured
byLenovoandwheretogoforadditionalinformationaboutLenovoandLenovoproducts.
Informationresources
Youcanusetheinformationinthistopictoaccessusefulresourcesrelatingtoyourneedswhenusing
theproduct.
Usingthedocumentation
InformationaboutyourLenovosystemandinstalledsoftware,ifany,oroptionaldevicesisavailableinthe
documentationthatcomeswiththeproduct.Thedocumentationcanincludeprinteddocuments,online
documents,readmefiles,andhelpfiles.Mostofthedocumentationforyourserverisonthedocumentation
DVDprovidedwithyourserver.RefertothetroubleshootinginformationinyourserverUserGuideand
HardwareMaintenanceManualforinstructionsonhowtodiagnoseproblemsanddobasictroubleshooting.
Thetroubleshootinganddiagnosticsinformationmighttellyouthatyouneedadditionalorupdateddevice
driversorothersoftware.LenovomaintainspagesontheWorldWideWebwhereyoucangetthelatest
technicalinformationanddownloaddocumentationordevicedriversandupdates.ToaccesstheLenovo
SupportWebsite,goto:
http://www.lenovo.com/support
Formoreinformationaboutyourserverdocumentation,see“Serverdocumentation”onpage2
.
Ifyoususpectasoftwareproblem,refertothedocumentation,includingreadmefilesandonlinehelp,that
comeswiththeoperatingsystemorsoftwareprogram.
ThinkServerWebsite
TheThinkServerWebsiteprovidesup-to-dateinformationandservicestohelpyoubuy,use,upgrade,and
maintainyourserver.YoualsocandothefollowingbyvisitingtheThinkServerWebsiteat:
http://www.lenovo.com/thinkserver
•Shopforserversaswellasupgradesandaccessoriesforyourserver.
•Purchaseadditionalservicesandsoftware.
•Purchaseupgradesandextendedhardwarerepairservices.
•AccesstheLenovoLimitedWarranty(LLW).
•Accesstheonlinemanualsforyourproducts.
•Accesstroubleshootingandsupportinformationforyourservermodelandothersupportedproducts.
•Downloadthelatestdevicedriversandsoftwareupdatesforyourservermodel.
•Findtheserviceandsupportphonenumbersforyourcountryorregion.
•FindaServiceProviderlocatednearyou.
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
©CopyrightLenovo2014
215
- ThinkServerTD340 1
- •“Safetyinformation”onpageiii 2
- •AppendixA“Notices”onpage219 2
- Contents 3
- Safetyinformation 5
- ©CopyrightLenovo2014 11
- Productsthatarenotassessed 12
- Chapter1.Generalinformation 13
- Serverdocumentation 14
- Chapter1.Generalinformation3 15
- Chapter2.Serversetuproadmap 17
- Chapter3.Productoverview 19
- Chapter3.Productoverview9 21
- Chapter3.Productoverview11 23
- Specifications 24
- Software 24
- ThinkServerEasyStartup 24
- Chapter3.Productoverview13 25
- Frontviewoftheserver 27
- Frontpanel 29
- 2HarddiskdrivestatusLED 30
- 3NIC1statusLED 30
- 4NIC2statusLED 30
- 5SystemerrorLED 30
- Intelligentdiagnosticsmodule 31
- 1Microprocessor 32
- 2Memorymodule 32
- Rearviewoftheserver 33
- 1Powercordconnectors 35
- 2Serialconnector 35
- 3USBconnectors 35
- Chapter3.Productoverview23 35
- Serverlocks 37
- Figure9.Padlock 38
- Figure10.Integratedcablelock 39
- Servercomponents 40
- CRUidentification 44
- .Productoverview33 45
- RAIDcard 47
- Port14Externalconnector 48
- Ports7-43Externalconnector 49
- Ports3-0 49
- Expandercard 50
- Figure20.Expandercard 51
- Connector14Connector4 51
- Connector25Connector5 51
- Connector36Connector6 51
- Figure21.Backplanelocations 52
- Connectingthecables 55
- Chapter3.Productoverview47 59
- Systemboardcomponents 60
- Systemboardjumpersandswitches 64
- Table2.Systemjumpers 65
- 2ClearCMOSjumper 66
- Figure32.Switches 67
- Table3.Switches 67
- Clearpasswordswitch 67
- Reservedforthemanufacturer 67
- SystemboardLEDs 68
- Turningontheserver 71
- Turningofftheserver 71
- Chapter5.Configuringtheserver 73
- SetupUtilityprograminterface 74
- Securitymenu 75
- ServerManagementmenu 75
- Settingthesystemdateandtime 76
- Usingpasswords 77
- Selectingastartupdevice 78
- ConfiguringtheTPMfunction 78
- ExitingtheSetupUtilityprogram 79
- UpdatingorrecoveringtheBIOS 79
- ConfiguringRAID 84
- AboutRAID 84
- RAIDarraystatus 86
- Initializingavirtualdrive 89
- Settingahot-sparedrive 89
- Rebuildingaphysicaldrive 89
- Runningaconsistencycheck 90
- Updatingthefirmware 92
- .Configuringtheserver81 93
- Guidelines 95
- Precautions 95
- Systemreliabilityguidelines 97
- Removingtheservercover 97
- 1inthesmall 104
- Memorymoduleinstallationrules 105
- Installingamemorymodule 110
- Removingamemorymodule 111
- InstallingtheEthernetcard 112
- RemovingtheEthernetcard 115
- InstallingtheRAIDcard 117
- RemovingtheRAIDcard 118
- ThinkServerRAID710Adapter 122
- AdvancedRAID 124
- RemovingtheTR500Key 126
- InstallingtheTR700Battery 127
- RemovingtheTR700Battery 128
- InstallingtheTR100orTR300Key 130
- RemovingtheTR100orTR300Key 131
- InstallingtheTMMPremium 133
- RemovingtheTMMPremium 134
- Figure67.InstallingtheTPM 137
- Figure68.RemovingtheTPM 138
- Figure69.InstallingtheIDM 140
- Figure70.Cablerouting 141
- Figure71.RemovingtheIDM 142
- 1topivotthe 148
- Figure90.Removingthedummytray 163
- Figure101.RemovingtheRDXdrive 172
- 2totheinternalUSB 173
- Connectinganexternaltapedrive 174
- Figure107.Donottouchthepins 177
- Replacingthemicroprocessor 178
- Figure112.Donottouchthepins 180
- 4ofthemicroprocessorsocket 181
- 1inthedirectionas 185
- Replacingthefrontsystemfan1 200
- 1arealignedwiththe 201
- Replacingtherearsystemfan 202
- Replacingthesystemboard 210
- Completingthepartsreplacement 217
- Updatingtheserverconfiguration 219
- Troubleshootingprocedure 221
- Usingadiagnosticprogram 221
- Viewingthesystemeventlog 222
- Basictroubleshootingtables 222
- Opticaldriveproblems 223
- Harddiskdriveproblems 224
- Memorymoduleproblems 225
- Informationresources 227
- Usingthedocumentation 227
- ThinkServerWebsite 227
- LenovoSupportWebsite 227
- Helpandservice 228
- Beforeyoucall 228
- Callingforservice 228
- Usingotherservices 229
- Purchasingadditionalservices 229
- AppendixA.Notices 231
- Trademarks 232
- Importantnotes 232
- Particulatecontamination 232
- Recyclinginformation 233
- Batteryreturnprogram 233
- ImportantWEEEinformation 235
- EuropeanUnionRoHS 235
- Exportclassificationnotice 235
- Electronicemissionnotices 236
- Eurasiancompliancemark 237
- ENERGYSTARmodelinformation 238
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