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AppendixB.Gettinginformation,help,andservice
Thischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufactured
byLenovoandwheretogoforadditionalinformationaboutLenovoandLenovoproducts.
Informationresources
Youcanusetheinformationinthistopictoaccessusefulresourcesrelatingtoyourneedswhenusing
theproduct.
Usingthedocumentation
InformationaboutyourLenovosystemandinstalledsoftware,ifany,oroptionaldevicesisavailablein
thedocumentationthatcomeswiththeproduct.Thedocumentationcanincludeprinteddocuments,
onlinedocuments,readmeles,andhelples.Mostofthedocumentationforyourserverisonthe
documentationDVDprovidedwithyourserver.RefertothetroubleshootinginformationinyourserverUser
Guideforinstructionsonhowtousethediagnosticprogramsandhowtodobasictroubleshooting.The
troubleshootinginformationorthediagnosticprogramsmighttellyouthatyouneedadditionalorupdated
devicedriversorothersoftware.LenovomaintainspagesontheWorldWideWebwhereyoucangetthe
latesttechnicalinformationanddownloaddocumentationordevicedriversandupdates.Toaccessthe
LenovoSupportWebsite,goto:
http://www.lenovo.com/support
Formoreinformationaboutyourserverdocumentation,see“Serverdocumentation”onpage1
.
Ifyoususpectasoftwareproblem,refertothedocumentation,includingreadmelesandonlinehelp,that
comeswiththeoperatingsystemorsoftwareprogram.
ThinkServerWebsite
TheThinkServerWebsiteprovidesup-to-dateinformationandservicestohelpyoubuy,use,upgrade,and
maintainyourserver.YoualsocandothefollowingbyvisitingtheThinkServerWebsiteat:
http://www.lenovo.com/thinkserver
•Shopforserversaswellasupgradesandaccessoriesforyourserver.
•Purchaseadditionalservicesandsoftware.
•Purchaseupgradesandextendedhardwarerepairservices.
•AccesstheLenovoLimitedWarranty(LLW).
•Accesstheonlinemanualsforyourproducts.
•Accesstroubleshootingandsupportinformationforyourservermodelandothersupportedproducts.
•Downloadthelatestdevicedriversandsoftwareupdatesforyourservermodel.
•Findtheserviceandsupportphonenumbersforyourcountryorregion.
•FindaServiceProviderlocatednearyou.
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
©CopyrightLenovo2010,2012
101
- ThinkServer 1
- UserGuide 1
- FifthEdition(March2012) 2
- Contents 3
- Safetyinformation 5
- ThinkServerUserGuide 10
- ©CopyrightLenovo2010,2012 11
- Chapter1.Generalinformation 13
- Chapter1.Generalinformation3 15
- 4ThinkServerUserGuide 16
- Chapter2.Serversetuproadmap 17
- 6ThinkServerUserGuide 18
- Whatisincludedwithyourserver 19
- Features 19
- 8ThinkServerUserGuide 20
- Softwareprograms 21
- EasyStartup 21
- EasyManage 21
- Frontview 23
- Rearview 23
- Frontcontrolpanel 24
- 14ThinkServerUserGuide 26
- Locatingservercomponents 27
- Locatingpartsonthesystemboard 27
- 16ThinkServerUserGuide 28
- (pins1-2)toclearCMOS 29
- 18ThinkServerUserGuide 30
- Guidelines 31
- Basicguidelines 31
- Systemreliabilityguidelines 32
- Removingtheservercover 33
- Memorymoduleinstallationrules 34
- Installingamemorymodule 35
- Removingamemorymodule 36
- Removingtheopticaldrive 38
- Installingtheopticaldrive 39
- Figure19.Removingtheller 45
- 1,andthenslightlypress 46
- Removingtherisercardassembly 48
- InstallingorremovingaPCIcard 50
- RemovingaPCIcard 51
- RemovingtheEthernetcard 52
- InstallingtheEthernetcard 53
- Removingthesystemboardbattery 54
- RemovingtheRAIDcontroller 55
- 46ThinkServerUserGuide 58
- J7BBUconnector 59
- Ports0-3 59
- Ports4-7(reservedforuse) 59
- 1Batterypackharness 61
- 2J5board-to-boardconnector 61
- 3J2connector 61
- J10BBUconnector 62
- 1onthebackplaneofyourserver 63
- J1board-to-boardconnector 65
- J6B1BBUconnector 65
- Removingtheheatsinkassembly 67
- Installingtheheatsinkassembly 68
- -8Screws 69
- Indicatesthefrontofthechassis 69
- Removingthepowersupply 70
- Installingthepowersupply 72
- 62ThinkServerUserGuide 74
- Removingthemicroprocessor 75
- Installingthemicroprocessor 76
- Figure50.Liftingthehandle 77
- Figure51.Openingtheretainer 77
- 1onitwiththetabs2inthe 78
- Completingthepartsreplacement 79
- Installingtheservercover 79
- Connectingthecables 79
- Turningontheserver 80
- Updatingtheserverconguration 80
- Turningofftheserver 80
- Connectingexternaldevices 81
- 70ThinkServerUserGuide 82
- Chapter6.Conguringtheserver 83
- IntroductionoftheBIOSitems 84
- .Conguringtheserver73 85
- 74ThinkServerUserGuide 86
- .Conguringtheserver75 87
- 76ThinkServerUserGuide 88
- .Conguringtheserver77 89
- 78ThinkServerUserGuide 90
- Usingpasswords 91
- RAIDcontrollers 92
- BeforeyouusetheEasyStartupDVD 93
- Setupandconguration 93
- ConguringRAID 94
- RAIDinformation 95
- CreatingtheRAIDvolume 95
- DeletingtheRAIDvolume 96
- RebuildingtheRAIDvolume 96
- Updatingthermware 96
- 86ThinkServerUserGuide 98
- Chapter7.Troubleshooting 99
- Generalproblems 100
- Harddiskdriveproblems 100
- Intermittentproblems 100
- Memoryproblems 101
- Microprocessorproblems 102
- Monitorproblems 103
- Optional-deviceproblems 104
- Powerproblems 105
- Serialportproblems 106
- Softwareproblems 107
- Solvingpowerproblems 107
- Solvingundeterminedproblems 108
- Eventlogs 109
- Systemeventlog 110
- Onboarddebugdigitron 110
- Specications 111
- Informationresources 113
- Usingthedocumentation 113
- ThinkServerWebsite 113
- LenovoSupportWebsite 113
- Helpandservice 114
- Beforeyoucall 114
- Callingforservice 114
- Usingotherservices 115
- Purchasingadditionalservices 115
- 104ThinkServerUserGuide 116
- AppendixC.Notices 117
- Trademarks 118
- Importantnotes 118
- Recyclinginformation 118
- Batteryreturnprogram 119
- Particulatecontamination 121
- AppendixC.Notices111 123
- ChinaRoHS 125
- Turkishstatementofcompliance 126
- Electronicemissionnotices 126
- AppendixC.Notices115 127
- 118ThinkServerUserGuide 130
- 120ThinkServerUserGuide 132
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