Lenovo EMC px12-450r 4TB(4x1TB) Handbuch PDF herunterladen (Seite 27)

Base Service

Base Service is free with any Lenovo

Network Storage device and is geared toward

customers seeking a simple support solution. It includes the standard 3 year warranty

along with business hours, phone and email support, plus access to free rmware

updates and Lenovo’s knowledge base. Also included is advanced hardware

replacement, so there is no need to wait for hardware support, and the option to

purchase self-service spares kits. If you require additional services, there are additional

service plans available to suit your specic business needs.

- Free phone and email technical support during local business hours

- Web support with knowledge base & free software updates

- Customer-dened monitoring and support alerts with online case

logging and tracking

- Free Advance Exchange for parts replacement

Service Plans

If the availability of your network storage equipment is critical to your business, upgrade

your Base Service. For desktop network storage devices, select the Desktop Extended

plan that will add 24x7 technical support and extend the warranty to 5 years. For

rackmount network storage devices, select from Enhanced or Premium plans to best

meet your business needs. When your IT resources are limited and availability is critical,

both plans ensure 24x7 access to Lenovo’s technical experts and next-day onsite

hardware service. The Premium plan adds 4-hour onsite service and includes a strategic

spares kit to ensure your business keeps running. Decide the duration you need for your

service plan and choose from 3 year or 5 year terms.

- Includes base service features, plus free unlimited phone and email

technical support (local business hours in all languages, 24x7 in English)

- On-site spares kit – includes hard drive, fan, and power supply, also

available as a stand-alone kit

- Next business-day or 4-hour onsite service*

*Available in most geographies, some restrictions apply. Please check: serviceplans.lenovoemc.com

suppOrT fEaTurEs basE ExTENDED ENhaNCED prEMiuM

Free Unlimited Phone Technical Support

Mon-Fri

(Local business hours)

24x7

(After hours in English)

24x7

(After hours in English)

24x7

(After hours in English)

Onsite Parts Replacement Not included Not included

NBD

(Next Business Day)

4 Hr Parts Replacement

(Parts in Strategic Parts Kit, NBD for

other parts)

Strategic Parts Kit

Available for purchase for

rackmount models

Available for purchase for

rackmount models

Available for purchase for

rackmount models

Included

RMA Parts Delivery Advance Exchange Advance Exchange Expedited Advance Exchange Expedited Advance Exchange

Support Priority Normal Priority Priority Highest Priority

Web Support with an up-to-date knowledge

base & free software updates

Yes Yes Yes Yes

Automated Support Alerts Yes Yes Yes Yes

Online Case Tracking Yes Yes Yes Yes

Warranty 3 Years (with registration) 5 Years 3 or 5 Years 3 or 5 Years

1 2 ... 22 23 24 25 26 27 28

Kommentare zu diesen Handbüchern

Keine Kommentare

Lenovo EMC px12-450r 4TB(4x1TB) Handbuch Seite 27

Kommentare zu diesen Handbüchern