•EnsurethataDVDdiscisinthedrivewiththeshinysideofthediscfacingdown.
•Ensurethatvideoresolutionissettolessthan1152x864pixels.
•OncomputersthathaveaCD-ROMorCD-RWdriveinadditiontoaDVD-ROMdrive,ensurethatthe
DVDdiscisinthedrivelabeled“DVD”.
Intermittentproblems
Someproblemsoccuronlyoccasionallyandaredifficulttorepeat.
Solutions:
•Ensurethatallcablesandcordsaresecurelyconnectedtothecomputerandattacheddevices.
•Ensurethatwhenthecomputerison,thefangrillisnotblocked(thereisairflowaroundthegrill),andthe
fansareworking.Ifairflowisblockedorthefansarenotworking,thecomputermightoverheat.
•IfSmallComputerSystemInterface(SCSI)devicesareinstalled,ensurethatthelastexternaldevicein
eachSCSIchainisterminatedcorrectly.Formoreinformation,seeyourSCSIdocumentation.
Problemswiththekeyboardormouse
Thissectionprovidessolutionstokeyboard-relatedandmouse-relatedproblems.
Keysonthekeyboarddonotwork
Solutions:
•ConnectthekeyboardcabletoaUSBconnectororPS/2keyboardconnector.
•IfyouareusingaUSBkeyboard,enabletheUSBconnectorsintheBIOSsettings.Formoreinformation,
see“Enablingordisablingadevice”onpage39.
•IfyouareusinganEnhancedPerformanceUSBkeyboard,usethehelpsystemintheEnhanced
PerformanceCustomizationKeyboardprogramtohelpdiagnoseproblems.
ToopentheEnhancedPerformanceCustomizationKeyboardprogram,dooneofthefollowing:
–OnWindows7:
1.ClickStart➙ControlPanel.
2.ClickHardwareandSound.
3.ClickDevicesandPrinters.
4.Double-clickUSBEnhancedPerformanceKeyboard.
–OnWindows8.1:
1.OpenControlPanel.Formoreinformation,see“AccessingControlPanelontheWindows8.1
operatingsystem”onpage22
.
2.ClickHardwareandSound.
3.ClickDevicesandPrinters.
4.Double-clickUSBEnhancedPerformanceKeyboard.
Themousedoesnotwork
Solutions:
•ConnectthemousecabletoaUSBconnectororPS/2mouseconnector.
Note:Dependingonyourkeyboard,integratedUSBconnectorsmightbeavailabletobeusedto
connectaUSBmouse.
•Installthedevicedriversforthemouse.
Chapter7.Troubleshootinganddiagnostics55
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