Lenovo limited warranty
13
Types of Warranty Service
1
CustomerReplaceableUnit(“CRU”)Service
UnderCRUService,theServiceProviderwillshipCRUstoyouatitscostfor
installationbyyou.CRUinformationandreplacementinstructionsare
shippedwithyourproductandareavailablefromLenovoatanytimeupon
request.CRUsthatareeasilyinstalledbyyouarecalled“Self‐serviceCRUs”.
“Optional
‐serviceCRUs”are CRUsthatmayrequiresometechnicalskilland
tools.InstallationofSelf‐serviceCRUsisyourresponsibility.Youmay
requestthataServiceProviderinstallOptional‐serviceCRUsunderoneof
theothertypesofwarrantyservicedesignatedforyourproduct.Anoptional
serviceofferingmaybe
availableforpurchasefromaServiceProvideror
LenovounderwhichSelf‐serviceCRUswouldbeinstalledforyou.Youmay
findalistofCRUsandtheirdesignationinthepublicationthatwasshipped
withyourproductorat
www.lenovo.com/CRUs.Therequirementtoreturna
defectiveCRU,ifany,willbespecifiedintheinstructionsshippedwitha
replacementCRU.Whenreturnisrequired:1)returninstructions,aprepaid
returnshippingla bel,andacontainerwillbeincludedwiththereplacement
CRU;and2)youmaybechargedforthe
replacementCRUiftheService
Providerdoesnotreceivethe defectiveCRUfromyouwithinthirty(30)days
ofyourreceiptofthereplacementCRU.
2
On‐siteService
UnderOn‐SiteService,aServiceProviderwilleitherrepairorexchangethe
productatyourlocation.Youmustprovideasuitableworkingareatoallow
disassemblyandreassemblyoftheproduct.Somerepairsmayneedtobe
completedataservicecenter.Ifso,theServiceProviderwillsendthe
producttotheservicecenteratitsexpense.
3
CourierorDepotService
UnderCourierorDepotService,yourproductwillberepairedorexchanged
atadesignatedservicecenter,withshippingattheexpenseoftheService
Provider.Youareresponsiblefordisconnectingtheproductandpackingitin
ashippingcontainerprovidedtoyoutoreturnyourproducttoadesignated
service
center.Acourierwillpickupyourproductanddeliverittothe
designatedservicecenter.Theservicecenterwillreturntheproducttoyouat
itsexpense.
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