Chapter3.Troubleshooting
Thischapterprovidestroubleshootinghintsandtipstoassistyouifyouexperienceanyproblemswiththe
keyboard.
Problem:Thesmartcardreaderdoesnotworkcorrectly.
Solution:Ensurethatthehotkeydriverandthesmart-card-readerdriverareinstalledcorrectly.Then,check
thesmartcardstatusLEDbyreferringtothefollowingtable.
Table1.SmartcardstatusLED
SmartcardstatusLEDColor
Description
Off
None
Smartcardnotinsertedornotdetected
Onfor1.5secondsGreenSmartcardinitiallyinsertedanddetected
Blinkingat0.5secondintervals
GreenSecurePINauthenticationrequested
On
Amber
SecurePINentryerrororinvalidsecurePIN
OnGreenSuccessfulsecurePINauthentication(remainsOn
whileasmartcardisinserted)
Blinkingat0.1secondintervals
GreenSmartcardcommunicationinprogress
Blinkingat0.5secondintervalsAmber
Smartcardcommunicationerror
Note:ContactyourLenovoservicerepresentativeiftheproblempersists.
Problem:TheThinkVantagebuttondoesnotworkcorrectly.
Solution:Ensurethatoneofthefollowingprogramsisinstalledonyourcomputer,ortheWindowssystem
informationwindowwillbedisplayedwhenyoupresstheThinkVantagebutton:
•LenovoDeviceExperience
•LenovoSimpleTap
•LenovoSolutionCenter
•LenovoThinkVantageToolbox
•ThinkVantageProductivityCenter
Problem:Ipressakeyonce,butthecomputerrespondsasifIpressedthekeytwice.
Solution:Youmightneedtochangeyourkeyboardrepeatdelayorrepeatratesettings.
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