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Chapter7.Troubleshooting
Thischapterdescribesthediagnostictoolsthatareavailabletohelpyousolveproblemsthatmightoccurin
theserver.
Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeAppendixB
“Gettinginformation,help,andservice”onpage107
formoreinformation.
Troubleshootingtables
Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:
1.Checktheoperatorinformationpanel.
2.Removethesoftwareordevicethatyoujustadded.
3.Reinstallthenewsoftwareornewdevice.
DVDdriveproblems
FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).
Ifanactionstepisprecededby“(Trainedservicetechnicianonly),thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
TheDVDdriveisnot
recognized.
1.Makesurethat:
TheSATAchanneltowhichtheDVDdriveisattached(primaryorsecondary)
isenabledintheSetupUtilityprogram.
Allcablesandjumpersareinstalledcorrectly.
Thesignalcableandconnectorarenotdamagedandtheconnectorpins
arenotbent.
ThecorrectdevicedriverisinstalledfortheDVDdrive.
2.Reseatthefollowingcomponents:
a.DVDdrive
b.DVDdrivecables
3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.DVDdrive
b.DVDdriveandcables
c.(Trainedservicetechnicianonly)Systemboard
ADVDisnotworkingcorrectly.
1.CleantheDVD.
2.ReseattheDVDdrive.
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