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Country or region Telephone number
Gulf Business Machines Services (GBMS):
00 968 2455 9831
Pakistan INFO TECH (pvt) Ltd.: 00 924 2111 427 427
International Office Products (pvt) Ltd.:
00 92 212 422 569, 00 92 213 241 2023
Selling Business Systems: 00 92 21 568 9823
Panama 206-6047
001-866-434-2080 (Lenovo Customer Support Center- toll free)
(Spanish)
Paraguay 009-800-52-10026 (Spanish)
Peru 0-800-50-866 OPCION 2 (Spanish)
Philippines 180089086454 (Domestic Toll Free)
180014410719 (International Toll Free)
(Tagalog, English)
Poland ThinkStation: +48 22 878 6999 (Polish)
Portugal +351 21 892 7046 (Portuguese)
Qatar Al Mana Computer Services: 00 974 4489 966 (ext. 1992)
Qatar Computer Services W.L.L: 00 974 4441 212
Gulf Business Machines: 00-974 462 1395
Romania +4-021-224-4015
Russia 8-800-555-0317 (Toll free number)
(Russian)
Saudi Arabia 8008445128 (English, Arabic)
Singapore 800 6011 343 (Local number only)
+603 8315 6856 (DID)
(English)
Slovakia ThinkStation: +421 2 4954 5555
Slovenia +386-1-200-50-60 (Slovenian)
Spain 0901-100-000 (Spanish)
Sri Lanka +9411 2493547
+9411 2493548
(English)
Sweden 08-477-4420
077-117-1040 (Warranty service and support)
(Swedish)
Switzerland 058-333-0900
0800-55-54-54 (Warranty service and support)
(German, French, Italian)
Taiwan 0800-000-702 (Mandarin)
Thailand 001 800 4415 734 (Thai, English)
Turkey 0212 336 03 66
00800 448 825 165
(Turkish)
Ukraine 0800 502 235
(Ukrainian, Russian, English)
United Arab
Emirates
80004447023
(English, Arabic)
United Kingdom 01475-897-163
08705-500-900 (Standard warranty support)
(English)
United States 1-800-426-7378 (Select “Option #1”)
(English)
Uruguay 000-411-005-6649 (Spanish)
Venezuela 0-800-100-2011 (Spanish)
Vietnam 120-11072 (Toll Free)
+(84) 8 3521 8000 (Standard Charges Apply) (Vietnamese,
English)
Yeman Al Khirbash and Agencies:
00 967 1209 8278
Yemen Business Machines (YBM):
00-967 3 213324
00-967 3 214655
00-967 3 213909
Lenovo product service information for Taiwan
Safety information
This section contains important safety information for Lenovo products. Additional
safety information is provided in the User Guide for your product. See “Accessing
your User Guide” for additional information.
Laser compliance statement
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following:
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the
beam.
Modem safety information
CAUTION:
To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24
AWG) telecommunication line cord listed by Underwriters Laboratories (UL) or
certified by the Canadian Standards Association (CSA).
To reduce the risk of fire, electrical shock, or injury when using telephone equipment,
always follow basic safety precautions, such as:
Never install telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the telephone line
has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone (other than a cordless type) during an electrical storm.
There may be a remote risk of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Plastic bag notice
CAUTION:
Plastic bags can be dangerous. Keep plastic bags away from babies and
children to avoid danger of suffocation.
Lithium coin cell battery notice
DANGER
Danger of explosion if battery is incorrectly replaced.
When replacing the lithium coin cell battery, use only the same type or equivalent
type that is recommended by the manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
Throw or immerse into water
Heat to more than 100°C (212°F)
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
The following statement applies to users in the state of California, U.S.A.
California Perchlorate Information:
Products containing manganese dioxide lithium coin cell batteries may contain
perchlorate.
Perchlorate Material - special handling may apply, See
www.dtsc.ca.gov/hazardouswaste/perchlorate
Polyvinyl Chloride (PVC) cable and cord notice
Warning: Handling the cord on this product or cords associated with accessories
sold with this product will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
Using headphones or earphones
If your computer has both a headphone connector and an audio line-out connector,
always use the headphone connector for headphones (also called a headset) or
earphones.
CAUTION:
Excessive sound pressure from earphones and headphones can cause
hearing loss. Adjustment of the equalizer to maximum increases the earphone
and headphone output voltage and the sound pressure level. Therefore, to
protect your hearing, adjust the equalizer to an appropriate level.
Excessive use of headphones or earphones for a long period of time at high volume
can be dangerous if the output of the headphone or earphone connectors do not
comply with specifications of EN 50332-2. The headphone output connector of your
computer complies with EN 50332-2 Sub clause 7. This specification limits the
computer’s maximum wide band true RMS output voltage to 150 mV. To help
protect against hearing loss, ensure that the headphones or earphones you use also
comply with EN 50332-2 (Clause 7 Limits) or a wide band characteristic voltage of
75 mV. Using headphones that do not comply with EN 50332-2 can be dangerous
due to excessive sound pressure levels.
If your Lenovo computer came with headphones or earphones in the package, as a
set, the combination of the headphones or earphones and the computer already
complies with the specifications of EN 50332-1. If different headphones or
earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5
Limitation Values). Using headphones that do not comply with EN 50332-1 can be
dangerous due to excessive sound pressure levels.
Products with television tuner options installed
The notice below applies to products containing television (TV) tuner devices that
connect to external antennas or to cable/CATV systems, or both, and that are
intended to be installed in North America. Users and installers in other countries
should follow local codes and ordinances when installing appliances that connect to
external antennas and cable/CATV systems. If local codes are not applicable, it is
recommended that users/installers follow guidelines similar to those that follow.
Note to CATV system installer
This reminder is provided to call the CATV system installer’s attention to Article 820-
40 of the National Electrical Code (NEC) that provides guidelines for proper
grounding and, in particular, specifies that the cable ground shall be connected to
the grounding system of the building, as close as possible to the point of cable entry
as practical.
Example of antenna grounding
Figure 3. Proper grounding for the cable
Ground clamp
Antenna lead-in wire
Antenna discharge unit (NEC Section 810-20)
Grounding conductors (NEC Section 810-21)
Power service grounding electrode system (NEC Article 250, Part H)
Ground clamps
Electronic service equipment
The following notice applies to all countries and regions.
DANGER
Outdoor antenna grounding
If an outside antenna or cable system is connected to the
equipment, be sure the antenna or cable system is grounded as to
provide some protection against voltage surges and built-up static
charges.
Lightning
For added protection for this equipment during a lightning storm,
or when it is left unattended and unused for long periods of time,
unplug it from the wall outlet and disconnect the antenna or cable
system. This will prevent damage to the video product due to
lightning and power line surges.
Power lines
An outside antenna system should not be located in the vicinity of
overhead power lines or where it can fall into such power lines or
circuits. When installing an outside antenna system, extreme care
should be taken to keep from touching such power lines or
circuits, as contact with them may be fatal.
Lenovo Limited Warranty notice
This product is covered by the terms of the Lenovo Limited Warranty, version L505-
0010-02 08/2011. Read the Lenovo Limited Warranty (LLW) at
http://www.lenovo.com/warranty/llw_02. You can view the LLW in a number of
languages from this Web site. The LLW also is displayed on your computer during
the initial setup. After the initial setup has completed, you can view the warranty on
your computer by doing the following:
Windows 8:
From the desktop or the Start screen
1. Move the cursor to the top-right or bottom-right corner of the screen to
display the charms, and then click Search. If you are using a touch screen,
swipe in from the right edge of the screen to display the charms, and then
tap Search.
2. From the Apps screen, click or tap Warranty Viewer.
From the Start screen
1. Click or tap Lenovo Support. The Lenovo Support window opens.
2. Click or tap Service & Warranty.
3. Click or tap View Warranty.
Windows 7:
From the Windows desktop, click Start
All Programs Lenovo Device
Experience
Lenovo Warranty.
Windows XP and Windows Vista:
From the Windows desktop, click Start
All Programs ThinkVantage
Warranty Information.
If you cannot view the LLW either from the Web site or from your computer, contact
your local Lenovo office or reseller to obtain a printed version of the LLW.
Warranty information
Machine Type
Country or Region of
Purchase
Warranty Period
Type of Warranty
Service
United States, Canada, Latin
America, Europe, Middle East,
Africa, India
Parts and labor – 3
years
1 and 2
Parts and labor – 3
years
1 and 2
1095, 1097,
1136, 1137
Australia, New Zealand,
Singapore, Malaysia,
Thailand, Indonesia,
Philippines, Vietnam, Brunei,
Sri Lanka, Bangladesh,
Japan, Korea, China, Hong
Kong S.A.R. of China, Taiwan
Keyboard and
mouse – 1 year
1
United States, Canada, Latin
America, Europe, Middle East,
Africa, India
Parts and labor – 1
year
1 and 2
Parts and labor – 1
year
1 and 2
1096
Australia, New Zealand,
Singapore, Malaysia,
Thailand, Indonesia,
Philippines, Vietnam, Brunei,
Sri Lanka, Bangladesh,
Japan, Korea, China, Hong
Kong S.A.R. of China, Taiwan
Keyboard and
mouse – 1 year
1
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
2. On-site Service
3. Courier or Depot Service
4. Customer Carry-In Service
5. Mail-In Service
6. Customer Two-Way Mail-In Service
7. Product Exchange Service
For a full explanation of the types of warranty service, refer to the full warranty. See
“Lenovo Limited Warranty notice” for details on accessing the full warranty.
Suplemento de Garantía para México
Este Suplemento se considera parte integrante de la Garantía Limitada de Lenovo y
será efectivo única y exclusivamente para los productos distribuidos y
comercializados dentro del Territorio de los Estados Unidos Mexicanos. En caso de
conflicto, se aplicarán los términos de este Suplemento.
Todos los programas de software precargados en el equipo sólo tendrán una
garantía de treinta (30) días por defectos de instalación desde la fecha de compra.
Lenovo no es responsable de la información incluida en dichos programas de
software y/o cualquier programa de software adicional instalado por Usted o
instalado después de la compra del producto.
Los servicios no cubiertos por la garantía se argarán al usuario final, previa
obtención de una autorización.
En el caso de que se precise una reparación cubierta por la garantía, por favor,
llame al Centro de soporte al cliente al 001-866-434-2080, donde le dirigirán al
Centro de servicio autorizado más cercano. Si no existiese ningún Centro de
servicio autorizado en su ciudad, población o en un radio de 70 kilómetros de su
ciudad o población, la garantía incluirá cualquier gasto de entrega razonable
relacionado con el transporte del producto a su Centro de servicio autorizado más
cercano. Por favor, llame al Centro de servicio autorizado más cercano para
obtener las aprobaciones necesarias o la información relacionada con el envío del
producto y la dirección de envío.
Para obtener una lista de los Centros de servicio autorizados, por favor, visite:
http://www.lenovo.com/mx/es/servicios
Importado por:
Lenovo México S. de R.L. de C.V.
Av. Santa Fe 505, Piso 15
Col. Cruz Manca
Cuajimalpa, D.F., México
C.P. 05349
Tel. (55) 5000 8500
Customer Replaceable Units
Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by
the customer. If a CRU is determined to be defective during the warranty period, a
replacement CRU will be provided to the customer. Customers are responsible for
installing the self-service CRUs for this product. Customers also can install optional-
service CRUs, which might require some technical skills or tools, or request that a
technician install the optional-service CRU under the terms of the applicable
warranty service type for your country or region. The following tables list CRUs for
your computer and tell where to find the replacement instructions.
Machine types 1095, 1096, 1097, 1136, and 1137.
Self-service CRUs Optional-service CRUs
Coin cell battery
Hard disk drive
Keyboard
Memory module
Mouse
Optical drive
Peripheral Component Interconnect
(PCI) card
Front audio and USB assembly
Front fan assembly
Heat sink and fan assembly
Internal speaker
Rear fan assembly
CRU installation instructions are in the User Guide for the respective product. See
“Accessing your User Guide” for additional information.
Electronic emission notices
This device has been tested and found to comply with the limits for a Class B digital
device. The User Guide for this product provides the complete Class B compliance
statements that are applicable for this device. See “Accessing your User Guide” for
additional information.
Korean Class B compliance statement
European Union conformity
Radio and Telecommunications Terminal Equipment
Directive
This product is in compliance with the essential requirements and other relevant
provisions of the Radio and Telecommunications Terminal Equipment Directive,
1999/5/EC. The Declaration of Conformity information is located in the Regulatory
Notice, which you can download from the Lenovo Support Web site. See
“Downloading publications” for additional information.
Recycling and environmental information
Lenovo encourages owners of information technology (IT) equipment to responsibly
recycle their equipment when it is no longer needed. Lenovo offers a variety of
programs and services to assist equipment owners in recycling their IT products.
For information on recycling Lenovo products, go to:
http://www.lenovo.com/recycling
Important WEEE information
Country-specific information is available at:
http://www.lenovo.com/recycling
Recycling information for Japan
Recycling and disposal information for Japan is available at:
http://www.lenovo.com/recycling/japan
Recycling information for China
Additional recycling statements
Additional information about recycling computer components and batteries is in your
User Guide. See “Accessing your User Guide” for details.
Restriction of Hazardous Substances Directive (RoHS)
European Union RoHS
Lenovo products sold in the European Union, on or after 3 January 2013 meet the
requirements of Directive 2011/65/EU on the restriction of the use of certain
hazardous substances in electrical and electronic equipment (“RoHS recast” or
“RoHS 2”).
For more information about Lenovo progress on RoHS, go to:
http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf
China RoHS
The information in the following table is applicable for products manufactured on or
after March 1, 2007 for sale in the People’s Republic of China.
Turkish RoHS
The Lenovo product meets the requirements of the Republic of Turkey Directive on
the Restriction of the Use of Certain Hazardous Substances in Electrical and
Electronic Equipment (EEE).
Ukraine RoHS
India RoHS
RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Eurasian compliance mark
ENERGY STAR
Select models conform to ENERGY STAR
®
requirements. Additional ENERGY STAR information is
in your User Guide. See “Accessing your User Guide”.
Legal notices
Lenovo, For Those Who Do., the Lenovo logo, and ThinkCentre are trademarks of
Lenovo in the United States, other countries, or both.
Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of
companies.
Other company, product, or service names may be trademarks or service marks of
others.
For additional legal notices, refer to the User Guide for your computer. See
“Accessing your User Guide” for additional information.
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