Lenovo M73z Betriebsanweisung Seite 92

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USBproblems
Symptom:TheUSBconnectorscannotbeaccessed.
Actions:
MakesuretheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB
devicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.
IftheUSBdevicehasitsownOn/Offswitch,makesureitisintheOnposition.
IftheUSBdevicehasanOnlineswitch,makesureitisintheOnlineposition.
IftheUSBdeviceisaprinter,makesurepaperisloadedcorrectly.
MakesureanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.
RefertothedocumentationfortheUSBdevice.
ResetthedevicebydetachingandreattachingtheUSBconnector.
Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogramtotesttheUSB
connector.IftheUSBdevicecamewithitsowndiagnostics,runthosediagnosticsagainsttheUSBdevice.
Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,andservice”onpage81
.
LenovoSolutionCenter
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.
IfyouareusingaWindowsoperatingsystemotherthanWindows7,Windows8,orWindows8.1,goto
http://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.
ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage4
.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
thelogfiles.YouwillneedthelogfileswhenyouspeaktoaLenovotechnicalsupportrepresentative.
80ThinkCentreM73zUserGuide
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