Lenovo 46D5019 Datenblatt Seite 9

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Lenovo Europe, Middle East, and Africa Services
Announcement ZS09-0054
Lenovo is a registered trademark of Lenovo Corporation
9
Service activity descriptions
Problem determination
Lenovo will perform problem determination remotely. You are requested to work with Lenovo
during problem determination and to perform those activities that Lenovo may request. The
problem determination aim is to identify whether the problem resides with your Lenovo machine
or with other machines or software. If the problem determination result is that your Lenovo
machine is failing, and non functional then the appropriate actions for the warranty or warranty
upgrade will be put in place.
The customer is responsible for ensuring that all data on their ThinkCentre is backed up
prior to a repair being attempted. Failure to do so will result in loss of data if the HDD or
SDD is replaced or reloaded as part of the repair process.
Customer Carry In Repair
You are requested to take your failing machine to the nearest authorized warranty service
provider or repair depot where your machine will be exchanged or repaired. The AWSP or repair
depot will inform you when your repaired or exchange machine is ready for collection.
On-Site Repair Service, 2nd Business Day
A service technician will be dispatched to arrive at your location within the next two business
days from the time the problem determination is finished. In all other cases the date and time
for on-site intervention will be mutually agreed upon. The 2nd business day response time is
an average target and not a committed service level, neither for response time nor for problem
resolution time.
On-Site Repair Service, Next Business Day
A service technician will be dispatched to arrive at your location within the next business day
from the time the Problem Determination is finished. In all other cases the date and time for
on-site intervention will be mutually agreed upon. The next business day response time is an
average target and not a committed service level, neither for response time nor for problem
resolution time.
On-Site Repair Service activities
Lenovo will either repair or exchange the failing machine at your location and verify its
functionality. You must provide a suitable working area that is safe, clean and well lit, to allow
disassembly and reassemble of the Lenovo machine.
On-Site Repair Service activities with HDD Retention
For three year on-site NBD with HDD/SSD retention warranty upgrades only.
In addition to the on-site repair service activities detailed above the customer or his appointed
representative may retain any or all HDDs or SSDs removed from the machine if it has been
replaced as part of the repair process. If the machine is to be removed from the customer's
control or presence any or all HDDs or SSDs can be removed and retained by the customer or
his appointed representative.
CRU activities
Lenovo provides CRUs to you for replacement by you. You must return all defective CRUs
to Lenovo within 30 days of your receipt of your replacement CRU. You are responsible for
downloading designated machine Code and LIC updates from an Lenovo Internet Web site or
from other electronic media, and following the instructions that Lenovo provides.
Prices
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