2.Runthediagnosticprogramtoensureyourcomputerisoperatingcorrectly.
3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.
Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:
•“Audioproblems”onpage55
•“Intermittentproblems”onpage56
•“Keyboard,mouse,orpointingdeviceproblems”onpage56
•“Monitorproblems”onpage57
•“Ethernetproblems”onpage59
•“Optionproblems”onpage60
•“Printerproblems”onpage61
•“Serialconnectorproblems”onpage62
•“Softwareproblems”onpage62
•“USBproblems”onpage63
Audioproblems
Selectyoursymptomfromthefollowinglist:
•“NoaudioinWindows”onpage55
•“Soundcomesfromoneexternalspeakeronly”onpage56
•“NoaudioinDOSapplicationsorgames”onpage56
NoaudioinWindows
Symptom:NoaudioinWindows
Actions:
•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis
settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac
electricaloutlet.
•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.
•Double-clickthespeakericonintheWindowsnotificationarea.Amastervolume-controlwindowopens.
VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.
•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,
verifythatthevolumeisnotsettoolow.
•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector
onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.
Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal
speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,
theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.
•EnsurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperatingsystem.
IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeatureandmust
beconfiguredtouseSoundBlasterProorSoundBlasteremulation.
•Verifythattheaudiodevicedriversarecorrectlyinstalled.SeeMicrosoftWindowshelpsystemfor
moreinformation.
Ifyouneedtechnicalassistance,seeChapter10“Gettinginformation,help,andservice”onpage65
.
Chapter9.Troubleshootinganddiagnostics55
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