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Lenovo Web site (http://www.lenovo.com)
The Lenovo Web site provides up-to-date information and services to help you
buy, upgrade, and maintain your computer. You can also do the following:
v Shop for desktop and notebook computers, monitors, projectors, upgrades and
accessories for your computer, and special offers.
v Purchase additional services, such as support for hardware, operating systems,
software programs, network setup and configuration, and custom installations.
v Purchase upgrades and extended hardware repair services.
v Download the latest device drivers and software updates for your computer
model.
v Access the online manuals for your products.
v Access the Lenovo Limited Warranty.
v Access troubleshooting and support information for your computer model and
other supported products.
v Find the service and support phone numbers for your country or region.
v Find a Service Provider located near you.
Help and service
This section contains information about obtaining help and service.
Using the documentation and diagnostic programs
If you experience a problem with your computer, see Chapter 6, “Troubleshooting
and diagnostic programs,” on page 27. For information on additional resources to
help you troubleshoot your computer problem, see “Information resources” on
page 33.
If you suspect a software problem, see the documentation that comes with the
operating system or software program, including readme files and online help.
Most computers come with a set of diagnostic programs that you can use to help
you identify hardware problems. For instructions on using the diagnostic
programs, see “Diagnostic programs” on page 28.
You can get the latest technical information and download device drivers and
updates from the Lenovo Support Web site at:
http://www.lenovo.com/support
Calling for service
During the warranty period, you can get help and information by telephone
through the Customer Support Center.
The following services are available during the warranty period:
v Problem determination - Trained service personnel are available to assist you
with determining a hardware problem and deciding what action is necessary to
fix the problem.
v Hardware repair - If the problem is caused by hardware under warranty, trained
service personnel are available to provide the applicable level of service.
v Engineering Change management - There might be changes that are required
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
Chapter 7. Getting information, help, and service 35
- ThinkCentre 3
- User Guide 3
- Contents 5
- Important safety information 7
- Chapter 1. Product overview 9
- 2 User Guide 10
- Specifications 11
- Software overview 11
- Software provided by Lenovo 12
- Lenovo ThinkVantage Toolbox 13
- Lenovo System Toolbox 13
- Adobe Reader 13
- Antivirus software 13
- 6 User Guide 14
- Figure 2. Rear view 15
- Adjusting the computer stand 16
- Installing external options 17
- Obtaining device drivers 18
- Basic security features 18
- Integrated cable lock 19
- Password protection 19
- 12 User Guide 20
- Creating recovery media 21
- Using recovery media 22
- Performing a backup operation 23
- 16 User Guide 24
- Creating a rescue medium 26
- Using a rescue medium 26
- Solving recovery problems 27
- 20 User Guide 28
- Viewing or changing settings 29
- Using passwords 29
- Password considerations 30
- User password 30
- Administrator password 30
- Selecting a startup device 31
- 24 User Guide 32
- Using system programs 33
- 26 User Guide 34
- Basic troubleshooting 35
- Diagnostic programs 36
- PC-Doctor for DOS 37
- Cleaning the mouse 38
- Optical mouse 38
- Non-optical mouse 39
- 32 User Guide 40
- Information resources 41
- Online Books folder 41
- Lenovo ThinkVantage Tools 41
- Lenovo Welcome 42
- Access Help 42
- Safety and warranty 42
- Help and service 43
- Calling for service 43
- Using other services 44
- 38 User Guide 46
- Appendix. Notices 47
- Television output notice 48
- European conformance CE mark 48
- Trademarks 48
- 42 User Guide 50
- Part Number: 89Y1200 52
- Printed in USA 52
- (1P) P/N: 89Y1200 52
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