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Chapter7.Troubleshootinganddiagnostics

Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve

problemsthatmightoccurintheserver.

Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeChapter8

“Gettinginformation,help,andservice”onpage195foradditionaltroubleshootingresources.

Troubleshootingprocedure

Usethefollowinginformationasageneralprocedurefordiagnosingandtroubleshootingproblemsyou

experiencewithyourserver:

1.Verifythatthepowercordsandthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.

2.Verifythattheserverandallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,

functioningelectricaloutlets.

3.VerifythatallinstalledhardwareandattacheddevicesareenabledintheBIOSsettingsofyourserver.

FormoreinformationaboutaccessingandchangingtheBIOSsettings,see“UsingtheSetupUtility

program”onpage61

4.ViewthestatusanddiagnosticLEDstoidentifythesystemanddevicestatusanddiagnoseproblems.

See“ViewingthestatusanddiagnosticLEDs”onpage189.

5.Iftheserverisnotworkingafteryouhaveaddednewsoftware,installedanewoptionaldevice,or

replacedapieceofhardware,removeorreinstallthesoftwareordevicetoseeiftheproblemcould

besolved.

6.ViewtheSELtodiagnoseproblems.See“Viewingthesystemeventlog”onpage190.

7.TurnontheserverandpressEscassoonasyouseethelogoscreentoviewanydiagnosticmessages.

8.Referto“Basictroubleshootingtables”onpage190andfollowtheinstructionsforthetypeofproblem

youareexperiencing.Ifthebasictroubleshootinginformationdoesnothelpyouresolveaproblem,

continuewiththenextstep.

9.Tryusingapreviousserverconﬁgurationtoseeifarecentchangetohardwareorsoftwaresettingshas

causedaproblem.Beforerestoringyourpreviousconﬁguration,captureyourcurrentconﬁgurationin

casetheolderconﬁgurationsettingsdonotsolvetheproblemorhaveadverseeffect.

10.Useanantivirusprogramtoseeifyourserverhasbeeninfectedbyavirus.Iftheprogramdetectsa

virus,removethevirus.

11.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter8“Getting

information,help,andservice”onpage195.

ViewingthestatusanddiagnosticLEDs

YourserverhasstatusanddiagnosticLEDsonthefrontpanel,theDITpanel(variesbymodel),therear

panel(EthernetstatusLEDs),thesystemboard,thehot-swapharddiskdrives(ifsupported),andtheoptical

drives.ThevariousLEDshelpyoueasilyidentifythesystemanddevicestatusanddiagnoseproblems.For

informationabouttheLEDs,refertotherelatedtopicsin“Locations”onpage13

Usingadiagnosticprogram

TheThinkServerDiagnosticToolprogramisavailableforyoutodiagnoseserverproblems.

Touseadiagnosticprogram,dothefollowing:

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Lenovo TD340 Betriebsanweisung Seite 201