Lenovo HS22 Betriebsanweisung PDF herunterladen (Seite 14)

Versatile, easy-to-use blade optimized for performance, energy and cooling

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14.

Extensive System Support Features

The IBM services and technical support portfolio provides world-class, consistent, high-quality

service and support. From the start, IBM programs make it easier for you to plan for, configure

and purchase BladeCenter servers, get them running and keep them running long-term. These

features include IBM ServerProven

, IBM Standalone Solutions Configuration Tool, IBM System

x and BladeCenter Power Configurator, IBM ServerGuide, IBM Systems Director Service and

Support Manager, Product Customization Services and extensive technical support offerings.

The IBM ServerProven program provides the confidence that specific options and operating

systems have been tested on the blade servers and chassis and are officially supported to work

together. It is updated frequently to keep the latest compatibility information at your fingertips.

The IBM Standalone Solutions Configuration Tool (SSCT) is a downloadable tool that

simplifies the often complex chore of configuring a full rack of servers (including blade servers)

and confirming that you have all the cables, power distribution units, KVM (keyboard, video and

mouse) switch boxes and other components you need, as well as the proper airflow clearances,

electrical circuits and other environmental conditions.

IBM System x and BladeCenter Power Configurator helps IT managers plan for data center

power needs, by providing the following information for specific configurations of System x and

BladeCenter systems: power input (watts), PDU sizing (amps), heat output (BTUs), airflow

requirements through chassis (CFM), VA rating, leakage current (mA), and peak inrush current

(amps).

IBM ServerGuide (installed from CD) simplifies the process of installing and configuring System

x servers. ServerGuide goes beyond mere hardware configuration by assisting with the

automated installation of the Microsoft

Windows

Server 2000 and 2003 operating systems,

device drivers and other system components, with minimal user intervention. (Drivers are also

included for support of Novell NetWare, Red Hat Linux and SUSE LINUX.) This focus on

deployment helps to reduce both your total cost of ownership and the complexity that

administrators and technical personnel face.

IBM Systems Director Service and Support Manager (previously called IBM Electronic Service

Agent

™

) is an innovative “call home” feature that allows System x and BladeCenter servers to

automatically report hardware problems to IBM support, which can even dispatch onsite service

if necessary to those customers entitled to onsite support under the terms of their warranty or an

IBM Maintenance Agreement. Service and Support Manager resides on a server and provides

electronic support and problem management capabilities through a highly secure electronic

dialogue between your systems and IBM. It monitors networked servers for hardware errors and it

can perform hardware and software inventories and report inventory changes to IBM. All

information sent to IBM is stored in a highly secure database and used for improved problem

determination.

Additional services include hardware warranty upgrades and factory-installed Product

Customization Services (PCS), such as asset tagging, hardware integration, software imaging

and operating systems personalization.

IBM offers extensive technical support by phone and via the Web. Support options include links

to forums/newsgroups, problem submission, online shopping support, service offerings, device

drivers for all IBM product lines, software downloads and even upcoming technical seminar

worldwide schedules and registration. Also available are remote installation, configuration and

usage support for both System x hardware and software, as well as onsite custom services to

provide the level of expertise you require.

IBM Maintenance and Technical Support solutions can help you get the most out of your IT

investment by reducing support costs, increasing availability and simplifying management with

integrated support for your multiproduct, multivendor hardware and software environment. For

more information on hardware maintenance, software support, solution support and managed

support, visit http://ibm.com/services/maintenance.

Key Options

IBM options for System x servers let you take your servers to a

higher level

You can rely on System x and blade options to supply a comprehensive solution for your

business needs. Options help create an optimized server system to meet your data protection,

storage and availability needs. Every IBM option is designed and tested for peak performance

and flexibility, helping to maximize your return on investment. The combination of System x

servers and options lets you keep your fingers on the pulse of your e-business.

Processors — The Intel Xeon processor provides high clock rates, 64-bit extensions, a large

cache, Hyper Threading Technology, Turbo Boost Technology, energy-saving features, and

For onsite labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician.

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