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General problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A cover lock is broken, an LED

is not working, or a similar

problem has occurred.

If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a

trained service technician.

Hard disk drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

Not all drives are recognized by

the hard disk drive diagnostic

test (the Fixed Disk Test).

Remove the drive that is indicated by the diagnostic tests; then, run the hard disk

drive diagnostic test again. If the remaining drives are recognized, replace the drive

that you removed with a new one.

The server stops responding

during the hard disk drive

diagnostic test.

Remove the hard disk drive that was being tested when the server stopped

responding, and run the diagnostic test again. If the hard disk drive diagnostic test

runs successfully, replace the drive that you removed with a new one.

A hard disk drive was not

detected while the operating

system was being started.

Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic

tests again.

A hard disk drive passes the

diagnostic Fixed Disk Test or

SCSI Attached Disk Test, but

the problem remains.

Run the diagnostic SCSI Attached Disk Test (see “Running the diagnostic

programs” on page 189).

Note: This test is supported on servers with RAID arrays that use the

ServeRAID-8k controller or the ServeRAID-8k-l controller or servers with SATA hard

disk drives that use the onboard SATA/SAS controller to create RAID arrays. Use

the Fixed Disk Test for SATA hard disk drives or servers that have RAID arrays.

174 ThinkServer TD100 and TD100x: Hardware Maintenance Manual

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