Chapter4.Generalcheckout
Attention
Thedrivesinthecomputeryouareservicingmighthavebeenrearrangedorthedrivestartupsequence
changed.Beextremelycarefulduringwriteoperationssuchascopying,saving,orformatting.Dataor
programscanbeoverwrittenifyouselectanincorrectdrive.
Generalerrormessagesappearifaproblemorconictisfoundbyanapplicationprogram,theoperating
system,orboth.Fortheexplanationofthesemessages,refertotheinformationsuppliedwiththatsoftware
package.
BeforereplacinganyFRUs,ensurethatthelatestlevelofBIOSisinstalledonthesystem.Adown-levelBIOS
mightcausefalseerrorsandunnecessaryreplacementofthesystemboard.Formoreinformationonhowto
determineandobtainthelatestlevelBIOS,see“BIOSlevels”onpage559
.
Notes:Forcomputermodelsthatdonothaveaninternalharddiskdriveandusearemoteharddiskdrive
accessedthroughtheSecureManagedClient-StorageArray(SMC-StorageArray):
•Youmightreceivetheerrormessage“Nooperatingsystemfound.PressF1torepeatbootsequence.”In
thiscase,pressCtrl+Alt+DeleteinsteadofF1toestablishaconnectiontothestorageareanetworkwhere
youroperatingsystemisstored.Verifythattheusernameisnotloggedoninanotherlocation.
•IftheSMCloginpromptdisappearsbeforeyouloginandthenablackscreendisplays,contactyour
administrator.
Usethefollowingproceduretohelpdeterminethecauseoftheproblem:
1.Power-offthecomputerandallexternaldevices.
2.Checkallcablesandpowercords.
3.Setalldisplaycontrolstothemiddleposition.
4.Power-onallexternaldevices.
5.Power-onthecomputer.
•Lookfordisplayederrorcodes
•Listenforbeepcodes
•Lookforreadableinstructionsoramainmenuonthedisplay.
Ifyoudidnotreceivethecorrectresponse,proceedtostep6onpage35
.
Ifyoudoreceivethecorrectresponse,proceedtostep7onpage35.
6.Lookatthefollowingconditionsandfollowtheinstructions:
•IfyouhearbeepcodesduringPOST,goto“Beepsymptoms”onpage65.
•IfthecomputerdisplaysaPOSTerror,goto“POSTerrorcodes”onpage66.
•Ifthecomputerhangsandnoerrorisdisplayed,turnoffthecomputerandthepower.Then,turnthe
powerandthecomputerbackon,continueatstep7onpage35.
7.RuntheDiagnosticprograms.SeeChapter5“Diagnosticprograms”onpage37.
•Ifyoureceiveanerror,replacethepartthatthediagnosticprogramcallsoutorgoto“Diagnostic
errorcodes”onpage48
.
•Iftheteststopsandyoucannotcontinue,replacethelastdevicetested.
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