Lenovo 9156 Bedienungsanleitung PDF herunterladen (Seite 35)

You will need to have all problem-related log files available when you speak to

a Lenovo technical support representative.

PC-Doctor for Windows

PC-Doctor for Windows is a diagnostic program that works through the Windows

operating system. This diagnostic program enables you to view symptoms and

solutions for computer problems, access the Lenovo troubleshooting center, update

system drivers, and review system information.

To run PC-Doctor for Windows, open the Start menu from the Windows desktop,

select All Programs, select PC-Doctor for Windows, and click PC-Doctor for

Windows. Follow the instructions on the screen. For additional information about

running the diagnostic program, refer to the PC-Doctor for Windows help system.

If you still suspect a problem after PC-Doctor for Windows runs successfully, run

PC-Doctor for DOS or PC- Doctor for Windows PE to help you diagnose your

computer problem.

PC-Doctor for DOS

Depending upon your machine type and model, you have either PC- Doctor for

DOS or PC-Doctor for Windows PE on your Lenovo computer. The PC-Doctor for

DOS diagnostic program is part of the Rescue and Recovery workspace and runs

independently of the Windows operating system. Use PC-Doctor for DOS, if you

are unable to start the Windows operating system or if PC-Doctor for Windows has

not been successful in isolating a possible problem. You can run PC-Doctor for

DOS from a diagnostic CD image or diagnostic diskettes that you create. You can

also run PC-Doctor for DOS from the Rescue and Recovery workspace.

Note: Be sure to create a diagnostic CD image or diagnostic diskettes in case you

are unable to run PC-Doctor for DOS from the Rescue and Recovery

workspace.

Creating a diagnostic CD image

To create a diagnostic CD image, download a self-starting bootable CD image

(known as an .iso image) of the diagnostic program from

http://www.lenovo.com/support/. After you download the image, you can create

the CD using any CD burning software.

If your computer does not have a CD burner or you do not have Internet access,

see “Creating diagnostic diskettes.”

Creating diagnostic diskettes

To create diagnostic diskettes, download the PC-Doctor for DOS diagnostic

program from http://www.lenovo.com/support/ onto two blank, formatted

diskettes.

If you do not have Internet access, create the diagnostic diskettes using the

following procedure:

Note: You will need a diskette drive on your computer or a USB diskette drive to

complete this procedure.

1. Shut down the operating system and turn off the computer.

2. If you are using a USB diskette drive, plug it into the computer.

3. Repeatedly press and release the F11 key as you turn on the computer.

Chapter 7. Troubleshooting and diagnostics 27

Lenovo 9156 Bedienungsanleitung Seite 35

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