Lenovo 6306 Bedienungsanleitung PDF herunterladen (Seite 35)

PC-Doctor for DOS or PC-Doctor for Windows PE, save and print the log files

created by both diagnostic programs. You will need the log files when you

speak to a Lenovo technical support representative. (The log file created by

PC-Doctor for Windows is automatically saved in C:\PCDR\DETAILED.TXT.)

PC-Doctor for Windows

PC-Doctor for Windows is a diagnostic program that works through the Windows

operating system. This diagnostic program enables you to view symptoms and

solutions for computer problems, access the Lenovo troubleshooting center, update

system drivers, and review system information.

To run PC-Doctor for Windows, click Start → All Programs → PC-Doctor for

Windows → PC-Doctor for Windows. Follow the instructions on the screen. For

additional information about running the diagnostic program, refer to the

PC-Doctor for Windows help system.

If you still suspect a problem after PC-Doctor for Windows runs successfully, run

PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose your

computer problem.

PC-Doctor for DOS

Depending upon your machine type and model, you have either PC-Doctor for

DOS or PC-Doctor for Windows PE on your Lenovo computer. The PC-Doctor for

DOS diagnostic program is part of the Rescue and Recovery workspace and runs

independently of the Windows operating system. Use PC-Doctor for DOS, if you

are unable to start the Windows operating system or if PC-Doctor for Windows has

not been successful in isolating a possible problem. You can run PC-Doctor for

DOS from a diagnostic CD/DVD image or diagnostic diskettes that you create. You

can also run PC-Doctor for DOS from the Rescue and Recovery workspace.

Note: Be sure to create a diagnostic CD/DVD image or diagnostic diskettes in case

you are unable to run PC-Doctor for DOS from the Rescue and Recovery

workspace.

Creating a diagnostic CD/DVD image

To create a diagnostic CD/DVD image, download a self-starting bootable

CD/DVD image (known as an .iso image) of the diagnostic program from

http://www.lenovo.com/support/. After you download the image, you can create

the CD/DVD using any CD/DVD burning software.

Running diagnostics from the CD/DVD or diskettes

To run diagnostics from the diagnostic CD/DVD image or diagnostic diskettes that

you created, use the following procedure:

1. Make sure your computer is turned off.

2. If you are running diagnostics from diskettes using a USB diskette drive, plug

in the USB device.

3. Insert the CD/DVD into the optical drive or the first diagnostic diskette into

the diskette drive.

4. Restart the computer.

Note: If the diagnostic program does not start, the optical drive or diskette

drive has not been set as a bootable device. See “Selecting a startup

device” on page 21 for instructions on how to select or change the

startup device.

Chapter 7. Troubleshooting and diagnostics 27

Lenovo 6306 Bedienungsanleitung Seite 35

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