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Chapter4.Generalcheckout
Attention
Thedrivesinthecomputeryouareservicingmighthavebeenrearrangedorthedrivestartupsequence
changed.Beextremelycarefulduringwriteoperationssuchascopying,saving,orformatting.Dataor
programscanbeoverwrittenifyouselectanincorrectdrive.
Generalerrormessagesappearifaproblemorconictisfoundbyanapplicationprogram,theoperating
system,orboth.Fortheexplanationofthesemessages,refertotheinformationsuppliedwiththatsoftware
package.
BeforereplacinganyFRUs,ensurethatthelatestlevelofBIOSisinstalledonthesystem.Adown-levelBIOS
mightcausefalseerrorsandunnecessaryreplacementofthesystemboard.Formoreinformationonhowto
determineandobtainthelatestlevelBIOS,see“BIOSlevels”onpage179
.
Notes:Forcomputermodelsthatdonothaveaninternalharddiskdriveandusearemoteharddiskdrive
accessedthroughtheSecureManagedClient-StorageArray(SMC-StorageArray):
Youmightreceivetheerrormessage“Nooperatingsystemfound.PressF1torepeatbootsequence.In
thiscase,pressCtrl+Alt+DeleteinsteadofF1toestablishaconnectiontothestorageareanetworkwhere
youroperatingsystemisstored.Verifythattheusernameisnotloggedoninanotherlocation.
IftheSMCloginpromptdisappearsbeforeyouloginandthenablackscreendisplays,contactyour
administrator.
Usethefollowingproceduretohelpdeterminethecauseofaproblem:
1.Turnoffthecomputerandallexternaldevices.
2.Checkallcablesandpowercords.
3.Setalldisplaycontrolstothemiddleposition.
4.Turnonallexternaldevices.
5.Turnonthecomputer.
Lookfordisplayederrorcodes
Listenforbeepcodes
Lookforreadableinstructionsoramainmenuonthedisplay.
Ifyoudidnotreceivethecorrectresponse,proceedtostep6onpage33
.
Ifyoudoreceivethecorrectresponse,runthediagnostics.See“Runningthediagnosticprogram
fromadiagnosticdisc”onpage38.
6.Lookatthefollowingconditionsandfollowtheinstructions:
IfyouhearbeepcodesduringPOST,goto“Beepsymptoms”onpage63.
IfthecomputerdisplaysaPOSTerror,goto“POSTerrorcodes”onpage63.
Ifthecomputerhangsandnoerrorisdisplayed,goto“Powerproblems”onpage33
.
Checkingforpowerproblems
Ifthecomputerdoesnotturnonwhenthepowerswitchispressed,usethefollowingproceduretohelp
troubleshoot:
1.Pressthepowerswitchtoturnonthecomputer.CheckthepowerindicatorLEDnexttothepower
switch.
IftheLEDisilluminated(on),thecomputerpowerisOK.Attempttorunthediagnostics.See
“Runningthediagnosticprogramfromadiagnosticdisc”onpage38.
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