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Inhaltsverzeichnis

Seite 1 - Hardware Maintenance Manual

Hardware Maintenance ManualThinkServer RD220 Types 3797, 3798, 3779, and 3729

Seite 2

are not required to have RoHS compliant parts. If the parts are not compliantoriginally, replacement parts can also be noncompliant, but in all cases,

Seite 3

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 4

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 5 - Contents

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 6

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 7 - Contents v

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 8

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 9 - Chapter 1. About this manual

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 10

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 11 - Chapter 2. Safety information

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 12

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 13

Chapter 2. Safety informationBefore installing this product, read the Safety Information.Antes de instalar este produto, leia as Informações de Segura

Seite 14 - Safety statements

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 15

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 16

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 17

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 18

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 19 - Installation guidelines

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 20 - System reliability guidelines

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 21

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 22

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 23 - Features and technologies

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 24

Guidelines for trained service techniciansThis section contains information for trained service technicians.Inspecting for unsafe conditionsUse the in

Seite 25

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 26 - Specifications

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 27

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 28 - EasyManage

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 29 - Chapter 4. General Checkout

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 30

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 31

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 32 - Undocumented problems

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 33 - Chapter 5. Diagnostics

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 34

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 35 - Chapter 5. Diagnostics 27

v Do not touch the reflective surface of a dental mirror to a live electrical circuit.The surface is conductive and can cause personal injury or equip

Seite 36 - Diagnostic tools

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 37 - Chapter 5. Diagnostics 29

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 38 - Error logs

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 39 - Clearing the error logs

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 40 - POST error codes

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 41 - Chapter 5. Diagnostics 33

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 42

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 43 - Chapter 5. Diagnostics 35

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 44

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 45 - Chapter 5. Diagnostics 37

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 46

Safety statementsImportant:Each caution and danger statement in this document is labeled with anumber. This number is used to cross reference an Engli

Seite 47 - About the checkout procedure

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 48

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 49 - Light path diagnostics

Flag 4: Library Hardware D (C) This flag is set when the tape drive fails thepower-on self-test or a mechanical error occurs that requires a power cyc

Seite 50

The flash memory of the server consists of a primary page and a backup page. Thebackup page is a protected area that cannot be overwritten. If the pri

Seite 51 - PCI Slot 2 error LED

8. Select 1 - Update POST/UEFI from the menu that contains various flashupdate options.9. When you are asked whether you want to save the current code

Seite 52 - Light path diagnostics LEDs

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 53 - Chapter 5. Diagnostics 45

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 54 - EasyLED diagnostics panel

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 55 - Chapter 5. Diagnostics 47

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 56

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 57 - Chapter 5. Diagnostics 49

Statement 1:DANGERElectrical current from power, telephone, and communication cables ishazardous.To avoid a shock hazard:v Do not connect or disconnec

Seite 58 - Power-supply LEDs

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 59 - Chapter 5. Diagnostics 51

Solving power problemsPower problems can be difficult to solve. For example, a short circuit can existanywhere on any of the power distribution buses.

Seite 60 - Turning on the server

Hard disk drive problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the

Seite 61 - Turning off the server

v Make sure that the correct device drivers, which come with the server, areinstalled and that they are at the latest level.v Make sure that the Ether

Seite 62

v Memory modules. The minimum configuration requirement is 1 GB DIMM perinstalled microprocessor.v Service processor (RMM).The following minimum confi

Seite 63 - Diagnostic messages

4. Have the same address jumpers/terminators/cabling5. Have the same software versions and levels6. Have the same diagnostics code (version)7. Have th

Seite 64

148 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Seite 65 - Chapter 5. Diagnostics 57

Chapter 6. Removing and installing FRUsReplaceable components are of three types:v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs

Seite 66

Operator information panelThe following controls, LEDs, and connectors are on the operator information panel:1 Power-control button cover 6 Releas

Seite 67 - Chapter 5. Diagnostics 59

2 Optional two-port Ethernet cardconnector13 Reserved3 PCI riser connector 1 14 Fan connector 34 DIMM connectors 15 Hot-swap SAS/SATA powe

Seite 68

Statement 2:CAUTION:When replacing the lithium battery, use only a type battery recommended bythe manufacturer. If your system has a module containing

Seite 69 - Chapter 5. Diagnostics 61

4 Video connector5 Ethernet connector 26 Ethernet connector 17 Systems management Ethernet connectorSystem-board switches and jumpersAny switc

Seite 70

Table 5. Callout descriptions (continued)1 UEFI boot recoveryjumper (J29)v Pins 1 and 2: Normal (default) Loads the primary serverfirmware (formerly

Seite 71 - Chapter 5. Diagnostics 63

System-board LEDsThe following illustration shows the light-emitting diodes (LEDs) on the systemboard.Note: Error LEDs remain lit only while the serve

Seite 72

SAS riser-card connectors and LEDsThe following illustrations show the connectors and LEDs on the SAS riser cards.Note: Error LEDs remain lit only whi

Seite 73 - Chapter 5. Diagnostics 65

1 Adapter2 PCI riser-card assembly3 Adapter connectorsPCI riser-card assembly LEDsThe following illustration shows the light-emitting diodes (LE

Seite 74

components.) See the instructions for removing or installing a specific hot-swapcomponent for any additional procedures that you might have to perform

Seite 75 - Chapter 5. Diagnostics 67

The following illustrations show the major components in the server.Note: The illustrations in this document might differ slightly from your hardware.

Seite 76

1 Cover 11 CD/DVD drive2 PCI riser-card assembly 12 Operator information panel3 PCI riser-card assembly 13 Front bezel (some models)4 He

Seite 77 - Chapter 5. Diagnostics 69

5. Press the blue latch 1 on the end of the cover-release latch 4 and lift thecover-release latch 2. Slide the cover forward 3 and lift the co

Seite 78

2. Disconnect the cable from the back of the operator-information panel 2assembly.3. Reach inside the server and press the release tab; then, while

Seite 79 - Chapter 5. Diagnostics 71

Statement 3:CAUTION:When laser products (such as CD-ROMs, DVD drives, fiber optic devices, ortransmitters) are installed, note the following:v Do not

Seite 80

2. Turn off the server and peripheral devices, and disconnect the power cord andall external cables.3. Slide the server out of the rack.4. Remove the

Seite 81 - Chapter 5. Diagnostics 73

Installing a SAS hard disk drive backplaneTo install the replacement SAS hard disk drive backplane, complete the followingsteps.1. Connect the power a

Seite 82

1 ServeRAID- MR10i SAS/SATA controller2 SAS signal cablesThe SATA cable is a combination power and signal cable with a shared connectoron both end

Seite 83 - Chapter 5. Diagnostics 75

1 Top cover latch receptacle2 Operator panel cableThe following illustration shows the internal routing and connector for the USB/videocable.Note:

Seite 84

The following illustration shows the internal routing for the configuration cable (3backplane connectors) 1.The following illustrations show the int

Seite 85 - Chapter 5. Diagnostics 77

1 Power cable2 SAS signal cable3 Configuration cable4 Hard disk drive backplaneRemoving a PCI riser-card assemblyThe server comes with two ris

Seite 86

1 PCI riser-card assembly 22 PCI riser-card assembly 1To remove the riser-card assembly, complete the following steps:1. Read the safety informati

Seite 87 - Chapter 5. Diagnostics 79

Note: The illustrations in this document might differ slightly from your hardware.1 PCI riser-card assembly 22 PCI riser-card assembly 13 Alignm

Seite 88

Removing a PCI adapter from a PCI riser-card assemblyThis topic describes removing an adapter from a PCI expansion slot in a PCIriser-card assembly. T

Seite 89 - Chapter 5. Diagnostics 81

4. Remove the PCI riser-card assembly that contains the adapter (see “Removinga PCI riser-card assembly” on page 167).v If you are removing an adapter

Seite 90

Statement 4:≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)CAUTION:Use safe practices when lifting.Statement 5:CAUTION:The power control button

Seite 91 - Chapter 5. Diagnostics 83

The following illustration shows the locations of the adapter expansion slots fromthe rear of the server.1 PCI slot 12 PCI slot 23 PCI slot 34

Seite 92

2. Connect any required cables to the adapter (see “Internal cable routing andconnectors” on page 163.)Attention:v When you route cables, do not block

Seite 93 - Chapter 5. Diagnostics 85

7. Turn on the server and reconnect the peripheral devices, power cords, andexternal cables.Installing an Ethernet adapterTo install an Ethernet adapt

Seite 94

Removing the microprocessor 2 air baffleWhen you work with some optional devices, you must first remove themicroprocessor 2 air baffle to access certa

Seite 95 - Chapter 5. Diagnostics 87

Installing the microprocessor 2 air baffle1 Hole2 Pin3 Microprocessor 2 air baffle4 Tab5 PCI riser-card assembly 2To install the microproces

Seite 96

7. Install PCI riser-card assembly 2.8. Install the cover (see “Completing the installation” on page 227).9. Slide the server into the rack.10. Reconn

Seite 97 - Chapter 5. Diagnostics 89

Installing the DIMM air baffleThe following illustration shows how to install the DIMM air baffle.1 DIMM air baffle2 PCI riser-card assembly 1To i

Seite 98

Removing a PCI adapterTo remove an adapter from a PCI riser-card assembly, complete the following steps.1 Adapter2 Expansion slot cover3 PCI ris

Seite 99 - Chapter 5. Diagnostics 91

1 PCI riser-card assembly 22 PCI riser-card assembly 14. Remove the PCI riser-card assembly that contains the adapter (see “Removinga PCI riser-ca

Seite 100

v The expansion slots in the PCI riser cards accommodate the various form factorsof the non-hot-plug adapters as follows:– Expansion slot 1: Full-heig

Seite 101 - Chapter 5. Diagnostics 93

Statement 8:CAUTION:Never remove the cover on a power supply or any part that has the followinglabel attached.Hazardous voltage, current, and energy l

Seite 102

1 Adapter2 Expansion slot cover3 PCI riser-card assembly7. Install the adapter:a. If the adapter is a full-length adapter for the upper expansio

Seite 103 - Chapter 5. Diagnostics 95

1 PCI riser-card assembly 22 PCI riser-card assembly 13 Alignment slots4 Alignment brackets5 PCI riser connector 16 PCI riser connector 2v

Seite 104

To install the full-length-adapter bracket, complete the following steps:1. Orient the riser-card assembly as shown.2. Remove the full-length-adapter

Seite 105 - Chapter 5. Diagnostics 97

Removing a virtual media key1 Virtual media key connector2 Virtual media key (front)3 Mounting bracket (rear)4 Mounting tabTo remove a virtual

Seite 106

1 Virtual media key connector2 Virtual media key (front)3 Mounting bracket (rear)4 Mounting tabTo install a virtual media key, complete the fo

Seite 107 - Chapter 5. Diagnostics 99

6. Remove the air baffle over the DIMMs (see “Removing the DIMM air baffle” onpage 177).Attention: To avoid breaking the retaining clips or damaging t

Seite 108

1 Microprocessor 22 Microprocessor 1v The server supports only industry-standard double-data-rate 3 (DDR3), 800,1066, or 1333 MHz, PC3-10600R-999

Seite 109 - Chapter 5. Diagnostics 101

v The specifications of a DDR3 DIMM are on a label on the DIMM, in the followingformat.ggg eRxff-PC3-wwwwwm-aa-bb-ccwhere:ggg is the total capacity of

Seite 110

DIMM installation sequenceThe server requires at least one DIMM per microprocessor. The server comes witha minimum of two 1 GB DIMMs, installed in con

Seite 111 - Chapter 5. Diagnostics 103

The following table lists the DIMM connectors on each memory channel.Table 10. Connectors on each memory channelMemory channel DIMM connectorsChannel

Seite 113 - Chapter 5. Diagnostics 105

3. From Family list, select ThinkServer, and click Continue.4. Click Downloads and drivers to download firmware updates.5. Click User’s guides and man

Seite 114

Table 11. Memory-mirroring mode DIMM population sequenceDIMMsNumber of installedmicroprocessors DIMM connectorFirst pair of DIMMs 1 3, 6Second pair of

Seite 115 - Chapter 5. Diagnostics 107

5. Remove the DIMM air baffle (see “Removing the DIMM air baffle” on page177).Attention: To avoid breaking the retaining clips or damaging the DIMMcon

Seite 116

1. Read the safety information that begins on page 3 and “Installation guidelines”on page 11.2. If only one power supply is installed, turn off the se

Seite 117 - Chapter 5. Diagnostics 109

CAUTION:Never remove the cover on a power supply or any part that has the followinglabel attached.Hazardous voltage, current, and energy levels are pr

Seite 118

4. Connect the power cord for the new ac power supply to the power-cordconnector on the power supply.The following illustration shows the ac power-sup

Seite 119 - Chapter 5. Diagnostics 111

4. Lift the fan out of the server, holding the vertical tabs 1.5. Replace the fan within 30 seconds (see “Installing a hot-swap fan”).If you have ot

Seite 120

4. Align the vertical tabs on the fan with the slots on the fan cage bracket.5. Push the new fan into the fan connector on the system board. Press dow

Seite 121 - Chapter 5. Diagnostics 113

1. Read the safety information that begins on page 3.2. Turn off the server and peripheral devices and disconnect all power cords andexternal cables.3

Seite 122

Installing the fan bracketTo install the fan bracket, complete the following steps.1. Lower the fan bracket into the chassis.2. Align the holes in the

Seite 123 - Chapter 5. Diagnostics 115

1 SAS riser card2 SAS controller3 Release tab1. Press the assembly release latch toward the rear of the server and lift thatend of the SAS contr

Seite 124

v Each of the drive bays has a drive or a filler panel and electromagneticcompatibility (EMC) shield installed in it.v If the server has redundant pow

Seite 125 - Chapter 5. Diagnostics 117

v Tape-enabled server model:1. Press down on the assembly release latch 2 and lift up on the tab torelease the SAS controller assembly, which includ

Seite 126

2. Press down on the SAS riser card and the rear edge of the SAS controlleruntil the SAS riser card is firmly seated and the SAS controller card reten

Seite 127 - Chapter 5. Diagnostics 119

To remove the SAS controller from a SAS riser card, complete the following steps:1. Read the safety information that begins on page 3.2. Turn off the

Seite 128

the instructions in this topic; use the instructions in “Installing a PCI adapter” onpage 180 and “Removing a PCI adapter” on page 179.To install a SA

Seite 129 - Chapter 5. Diagnostics 121

The battery comes partially charged, at 30% or less of capacity. Run the serverfor 4 to 6 hours to fully charge the controller battery. The LED just a

Seite 130

1 RAID controller2 Retention bracket3 SAS riser card5. Remove the retention bracket from the current location:a. Pinch the bottoms of both brack

Seite 131 - Chapter 5. Diagnostics 123

1. Read the safety information that begins on page Chapter 2, “Safety information,”on page 3.2. Turn off the server and peripheral devices and disconn

Seite 132

battery from the battery carrier.1 Battery cable2 Remote battery cable connector3 Battery4 Battery carrier5 Battery connectore. If you are i

Seite 133 - Chapter 5. Diagnostics 125

1 Remote battery cable connector2 Remote battery cablec. On the remote battery tray, find the pattern of recessed rings that matchesthe posts on t

Seite 134

Removing a hot-swap hard disk driveAttention: To maintain proper system cooling, do not operate the server for morethan 10 minutes without either a dr

Seite 135 - Chapter 5. Diagnostics 127

v The use of a grounding system is recommended. For example, wear anelectrostatic-discharge wrist strap, if one is available. Always use anelectrostat

Seite 136

1 Handle2 Latch3 Filler panel handleTo install a drive in a hot-swap bay, complete the following steps.Attention: To maintain proper system cool

Seite 137 - Chapter 5. Diagnostics 129

Removing a CD-RW/DVD driveTo remove the CD-RW/DVD drive, complete the following steps.1. Read the safety information that begins on page 3.2. Turn off

Seite 138

Installing a CD-RW/DVD driveTo install the replacement CD-RW/DVD drive, complete the following steps.1. Attach the drive-retention clip 1 to the sid

Seite 139 - Chapter 5. Diagnostics 131

7. Remove the tape drive 1 from the drive tray 2 by removing the four screwson the sides of the tray.8. If you are not installing another drive in

Seite 140

1 Tape drive2 Tray3 Latch3. Prepare the drive according to the instructions that come with the drive, settingany switches or jumpers.4. Slide th

Seite 141 - Tape alert flags

v Microprocessor 1: PCI riser-card assembly 1 and DIMM air baffle (see“Removing a PCI riser-card assembly” on page 167 and “Removing theDIMM air baffl

Seite 142 - Recovering the UEFI code

Installing a microprocessor and heat sinkRead the documentation that comes with the microprocessor to determine whetheryou must update the firmware.Im

Seite 143 - Chapter 5. Diagnostics 135

Attention:v Do not touch the microprocessor contact; handle the microprocessor by theedges only. Contaminants on the microprocessor contacts, such as

Seite 144

c. If the new heat sink did not come with thermal grease, apply thermal greaseon the microprocessor before you install the heat sink (see “Thermalgrea

Seite 145 - Chapter 5. Diagnostics 137

Note: 0.01mL is one tick mark on the syringe. If the grease is properly applied,approximately half (0.22 mL) of the grease will remain in the syringe.

Seite 146

Chapter 3. General informationThis chapter provides general information that applies to all machine typessupported by this publication.IntroductionThe

Seite 147 - Chapter 5. Diagnostics 139

7. Locate the battery on the system board 1.8. Remove the battery:a. Use one finger to push the battery horizontally out of its housing, pushing ita

Seite 148

v After you replace the battery, you must reconfigure the server and reset thesystem date and time.v To avoid possible danger, read and follow the fol

Seite 149 - Chapter 5. Diagnostics 141

7. Reconnect the external cables; then, reconnect the power cords and turn on theperipheral devices and the server.Note: You must wait approximately 2

Seite 150

2. Install the four screws that secure the module to the system board.Attention: Make sure that you install each heat sink with its pairedmicroprocess

Seite 151 - Solving power problems

v The riser-card assemblies with adapters (see “Removing a PCI riser-cardassembly” on page 167)v The SAS riser card and controller assembly (see “Remo

Seite 152 - Hard disk drive problems

To reinstall the system board, complete the following steps.1. Align the system board as tilted shown, then rotate and lower it flat and slide itback

Seite 153 - Solving undetermined problems

4. If you removed the server cover, replace it:a. Make sure that all internal cables are correctly routed.b. Place the cover-release latch 1 in the

Seite 154 - Problem determination tips

1 Ethernet 3 (optional) 7 USB 32 Ethernet 4 (optional) 8 Serial3 Power supply 1 9 Video4 Power supply 2 10 Ethernet 25 Power cord co

Seite 155 - Calling IBM for service

230 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Seite 156

Chapter 7. Parts listing, ThinkServer RD220 Type 3729, 3779,3797, and 3798The following replaceable components are available for the ThinkServer RD220

Seite 157 - Front view

IMM Premium is required to enable the remote presence and blue-screencapture features. The remote presence feature provides the following functions:–

Seite 158 - Operator information panel

The following illustration shows the major components in the server. Theillustrations in this document might differ slightly from your hardware.232 Th

Seite 159

The following table lists the part numbers for the server components.Table 13. View 1 CRUs and FRUs, Type 3729Index DescriptionCRU partnumber(Tier 1)C

Seite 160

Table 13. View 1 CRUs and FRUs, Type 3729 (continued)Index DescriptionCRU partnumber(Tier 1)CRU partnumber(Tier 2)FRU partnumberMulitburn (models CTO)

Seite 161

Table 13. View 1 CRUs and FRUs, Type 3729 (continued)Index DescriptionCRU partnumber(Tier 1)CRU partnumber(Tier 2)FRU partnumberCable, operator inform

Seite 162 - System-board LEDs

Table 14. View 1 CRUs and FRUs, Type 3779 (continued)Index DescriptionCRU partnumber(Tier 1)CRU partnumber(Tier 2)FRU partnumber14 2.5 inch hot-swap h

Seite 163

Table 14. View 1 CRUs and FRUs, Type 3779 (continued)Index DescriptionCRU partnumber(Tier 1)CRU partnumber(Tier 2)FRU partnumberMR-10i SATA/SAS contro

Seite 164 - PCI riser-card assembly LEDs

Table 15. View 1 CRUs and FRUs, Type 3797 (continued)Index DescriptionCRU partnumber(Tier 1)CRU partnumber(Tier 2)FRU partnumber7 Memory, 2GB DDR3-133

Seite 165

Table 15. View 1 CRUs and FRUs, Type 3797 (continued)Index DescriptionCRU partnumber(Tier 1)CRU partnumber(Tier 2)FRU partnumberMR-10is SAS/SATA contr

Seite 166

Table 16. View 1 CRUs and FRUs, Type 3798 (continued)Index DescriptionCRU partnumber(Tier 1)CRU partnumber(Tier 2)FRU partnumber5 Microprocessor - Qua

Seite 167 - Removing the cover

Table 16. View 1 CRUs and FRUs, Type 3798 (continued)Index DescriptionCRU partnumber(Tier 1)CRU partnumber(Tier 2)FRU partnumber11 DVD drive, Ultrasli

Seite 168 - Installing the server cover

The server comes with two integrated Broadcom Gigabit Ethernet controllers,which support connection to a 10-Mbps, 100-Mbps, or 1000-Mbps network.v Lar

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Table 16. View 1 CRUs and FRUs, Type 3798 (continued)Index DescriptionCRU partnumber(Tier 1)CRU partnumber(Tier 2)FRU partnumberCOSMETIC 12DR (models

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Consumable partsThe following consumable parts are available for purchase from the retail store.Table 17. Consumable parts, Type 3729Index Description

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Power cordsFor your safety, Lenovo provides a power cord with a grounded attachment plug touse with this product. To avoid electrical shock, always us

Seite 172 - 2 SAS signal cables

Table 22. View 1 CRUs and FRUs, Type 3779Power cord partnumber Used in these countries and regions39M5068 Argentina 2.8M (models CTO 1AY)39M5081 US/Ca

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Table 24. View 1 CRUs and FRUs, Type 3798Power cord partnumber Used in these countries and regions39M5068 Argentina 2.8M (models CTO 13Y 16Y 17Y 1FY 1

Seite 174 - 3 New backplane

Appendix. NoticesLenovo may not offer the products, services, or features discussed in this documentin all countries. Consult your local Lenovo repres

Seite 175 - 4 Hard disk drive backplane

estimated through extrapolation. Actual results may vary. Users of this documentshould verify the applicable data for their specific environment.Trade

Seite 176 - 2 PCI riser-card assembly 1

Maximum internal hard disk drive capacities assume the replacement of anystandard hard disk drives and population of all hard disk drive bays with the

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Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenneet à la Norvège.L’etiquette du système respecte la Directive européenne 20

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Les batteries ou emballages pour batteries sont étiquetés conformément auxdirectives européennes 2006/66/EC, norme relative aux batteries et accumulat

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SpecificationsThe following information is a summary of the features and specifications of theserver. Depending on the server model, some features mig

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Industry Canada Class A emission compliance statementThis Class A digital apparatus complies with Canadian ICES-003.Avis de conformité à la réglementa

Seite 181 - Removing an Ethernet adapter

Deutschland:Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit vonBetriebsmitteinDieses Produkt entspricht dem “Gesetz über die elekt

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Japanese recycling statements254 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Seite 183 - 5 PCI riser-card assembly 2

Taiwanese Class A warning statementChinese Class A warning statementKorean Class A warning statementAppendix. Notices 255

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256 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

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Part Number: 40M2493Printed in USA(1P) P/N: 40M2493

Seite 187 - Removing a PCI adapter

Table 1. Features and specificationsMicroprocessor:v Dual Core or Quad Core Intel®Xeon,with integrated memory controller andQuick Path Interconnect (Q

Seite 188 - Installing a PCI adapter

SoftwareLenovo provides software to help get your server up and running.EasyStartupThe ThinkServer EasyStartup program simplifies the process of your

Seite 189 - 3 Adapter connectors

Chapter 4. General CheckoutYou can solve many problems without outside assistance by following thetroubleshooting procedures in this Hardware Maintena

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ThinkServer RD220 Types 3729, 3779, 3797, and 3798Hard ware Maintenan ce Man ual

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2) Enter your product number (machine type and model number) or selectServers and Storage from the Select your product list.3) From Family list, selec

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Many configuration problems are caused by loose power or signalcables or incorrectly seated adapters. You might be able to solve theproblem by turning

Seite 193 - Removing a virtual media key

3) From Family list, select ThinkServer, and click Continue.4) Click on Troubleshooting.For more troubleshooting information, see the Installation and

Seite 194 - 4 Mounting tab

Chapter 5. DiagnosticsDiagnosing a problemBefore you contact Lenovo or an approved warranty service provider, follow theseprocedures in the order in w

Seite 195 - Installing a memory module

3. Follow the problem-resolution procedures.The four problem-resolution procedures are presented in the order in which theyare most likely to solve yo

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documentation for the associated controller and management orcontrolling software to verify that the controller is correctly configured.Problem determ

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hardware replacement. To open an online service request, go tohttp://www.lenovo.com/support. Be prepared to provide information aboutany error codes a

Seite 198 - Memory mirroring

Checkpoint codes track the progress of POST routines at system startup orreset. Checkpoint codes are shown on the checkpoint display, which is on thel

Seite 199

Error logsThe POST error log contains the three most recent error codes and messages thatwere generated during POST. The RMM system event log contains

Seite 200 - Installing a DIMM

Viewing error logs from the Server Configuration and BootManagement programFor complete information about using the Server Configuration and BootManag

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Note: Before using this information and the product it supports, read the general information in “Notices,” on page 247 and theWarranty and Support In

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Event/Error Log. When any log entry is displayed, press Enter (Clear xxxxlog is highlighted on each entry page, where xxxx is the name of the log that

Seite 203 - 2 Hot-swap power supply 2

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 204 - Removing a hot-swap fan

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 205 - Installing a hot-swap fan

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 206 - Removing the fan bracket

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 207

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 208 - Installing the fan bracket

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 209 - 3 Release tab

Checkout procedureThe checkout procedure is the sequence of tasks that you should follow todiagnose a problem in the server.About the checkout procedu

Seite 210 - 4 Alignment post

Performing the checkout procedureTo perform the checkout procedure, complete the following steps:1. Is the server part of a cluster?v No: Go to step 2

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Checkpoint codesA checkpoint code is a value produced by the UEFI indicating the point at which thesystem stopped during startup and Power-On Self Tes

Seite 212

ContentsChapter 1. About this manual ...1Important Safety Information ...1Important information about replacing RoHS

Seite 213 - 2 RAID adapter

2. To view the light path diagnostics panel, slide the latch to the left on the front ofthe operator information panel and pull the panel forward. Thi

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12v channel error LEDs indicate an overcurrent condition. Table 4 on page 143identifies the components associated with each power channel, and the ord

Seite 215 - 3 SAS riser card

Remind buttonYou can use the remind button on the light path diagnostics panel to put thesystem-error LED on the operator information panel into Remin

Seite 216 - 2 Remote battery cable

LED Problem ActionFAN A fan has failed, is operating too slowly,or has been removed. The TEMP LEDmight also be lit.Replace the failing fan, which is i

Seite 217 - 5 Battery connector

LED Problem ActionBRD An error has occurred on the systemboard.1. Check the LEDs on the system board to identify thecomponent that is causing the erro

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A checkpoint code (See checkpoint code display 1) is either a byte or a wordvalue produced by UEFI and sent to the I/O port indicating the point at

Seite 219

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Ha

Seite 220 - 3 Filler panel handle

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Ha

Seite 221 - Removing a CD-RW/DVD drive

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Ha

Seite 222 - Removing a tape drive

The following illustration shows the locations of the power-supply LEDs.The following table describes the problems that are indicated by variouscombin

Seite 223 - Installing a tape drive

System event/error log messages ...136Solving power problems ...143Hard disk drive problems...144Sol

Seite 224 - 1 Tape drive

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 7, “Parts listing,

Seite 225 - 4 Lock tab

operating system by pressing the power-control button. If a power failure occurswhile the server is turned on, the server will restart automatically w

Seite 226

Diagnostic programs, messages, and error codesThe diagnostic programs are the primary method of testing the major componentsof the server. As you run

Seite 227 - 3 Notches

Exception: If there are multiple error codes or diagnostics LEDs that indicate amicroprocessor error, the error might be in a microprocessor or in ami

Seite 228 - Thermal grease

Table 3. DSA diagnostic messagesv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v

Seite 229 - Removing the battery

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 230 - Installing the battery

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 231

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 232

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 233 - Removing the system board

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 234 - Installing the system board

Removing a SAS controller from the SAS riser card ...203Installing a SAS controller on the SAS riser card ...204Moving the SAS-controll

Seite 235 - Completing the installation

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 236 - Connecting the cables

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 237

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 238

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 239 - 3797, and 3798

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 240

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

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Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

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Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

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Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

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Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 245

vi ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Seite 246

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 247

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 248

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

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Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 250

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 251 - Consumable parts

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 252 - Power cords

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 253

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 254

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 255 - Appendix. Notices

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 256 - Important notes

Chapter 1. About this manualThis Hardware Maintenance Manual contains information to help you solveproblems that might occur in your server. It descri

Seite 257 - Appendix. Notices 249

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 258 - Battery return program

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 259 - Electronic emissions notices

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 260

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 261 - Appendix. Notices 253

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 262 - Japanese recycling statements

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 263 - Appendix. Notices 255

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

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Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

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Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

Seite 266 - (1P) P/N: 40M2493

Table 3. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the proble

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