Lenovo 4162 Bedienungsanleitung PDF herunterladen (Seite 69)

•Purchaseadditionalservices,suchassupportforhardware,operatingsystems,softwareprograms,

networksetupandconguration,andcustominstallations.

•Purchaseupgradesandextendedhardwarerepairservices.

•Downloadthelatestdevicedriversandsoftwareupdatesforyourcomputermodel.

•Accesstheonlinemanualsforyourproducts.

•AccesstheLenovoLimitedWarranty.

•Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.

•Findtheserviceandsupportphonenumbersforyourcountryorregion.

•FindaServiceProviderlocatednearyou.

Helpandservice

Thissectionprovidesinformationaboutobtaininghelpandservice.

Usingthedocumentationanddiagnosticprograms

Ifyouexperienceproblemswithyourcomputer,seeChapter6“Troubleshootinganddiagnosticprograms”

onpage55.Forinformationaboutadditionalresourcestohelpyoutroubleshootyourcomputerproblems,

see“Informationresources”onpage59.

Ifyoususpectasoftwareproblem,seethedocumentationthatcamewiththeoperatingsystemorsoftware

program,includingreadmelesandonlinehelp.

Mostcomputerscomewithasetofdiagnosticprogramsthatyoucanusetohelpyouidentifyhardware

problems.Forinstructionsonhowtousethediagnosticprogramsonyourcomputer,see“Diagnostic

programs”onpage56.

YoucangetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromtheLenovo

SupportWebsiteat:

http://www.lenovo.com/support

Callingforservice

Duringthewarrantyperiod,youcangethelpandinformationfromtheLenovoCustomerSupportCenterby

telephone.

Thefollowingservicesareavailableduringthewarrantyperiod:

•Problemdetermination-T rainedservicepersonnelareavailabletoassistyouwithdetermininga

hardwareproblemanddecidingwhatactionisnecessarytosolvetheproblem.

•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare

availabletoprovidetheapplicablelevelofservice.

•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas

beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour

hardwareavailable.

Thefollowingitemsarenotcoveredbythewarranty:

•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts

•Identicationofsoftwareproblemsources

•CongurationoftheBIOSaspartofaninstallationorupgrade

•Changes,modications,orupgradestodevicedrivers

•Installationandmaintenanceofnetworkoperatingsystems(NOS)

Chapter7.Gettinginformation,help,andservice61

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Lenovo 4162 Bedienungsanleitung Seite 69