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•Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter6
“Installing,removing,orreplacinghardware”onpage53
.
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thisactionstepisreservedforatrained
servicetechnicianandmustbeperformedonlybyatrainedservicetechnician.
Symptom
Action
Theinternalopticaldriveisnotrecognized.1.Ensurethat:
•Therelatedcablesandconnectorsarenot
damagedandtheconnectorpinsarenotbent.
•Theopticaldriveissecurelyconnectedtothe
correctSATAconnectoronthesystemboardand
theSATAconnectorisenabledintheSetupUtility
program.See“UsingtheSetupUtilityprogram”
onpage37
.
•Allcablesandjumpers(ifany)areinstalled
correctly.
•Thecorrectdevicedriverisinstalledfortheoptical
drive.
2.Runanyopticaldrivediagnosticprogramsifyou
have.
3.Reinstalltheopticaldriveandreconnectcables.
4.Replacethesignalcablefortheopticaldrive.
5.Replacethepowercablefortheopticaldrive.
6.Replacetheopticaldrive.
7.(Trainedservicetechnicianonly)Replacethesystem
board.
Adiscisnotworkingcorrectly.1.Ensurethatthediscisintheopticaldrivewiththe
shinysidefacingdown.
2.Ensurethatthediscsurfaceiscleanandnot
scratched.
3.Checkthediscorpackageforregionalcoding.You
mightneedtopurchaseadiscwithcodingforthe
regionwhereyouareusingtheproduct.
4.Restartthediscplayerprogram.
5.Restarttheserver.
6.Runanyopticaldrivediagnosticprogramsifyou
have.
7.Reinstalltheopticaldriveandreconnectcables.
8.Replacethesignalcablefortheopticaldrive.
9.Replacetheopticaldrive.
Hard-disk-driveproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage111
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
besolved,seektechnicalassistance.SeeChapter8“Gettinginformation,help,andservice”onpage117.
Note:Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter
6“Installing,removing,orreplacinghardware”onpage53
.
Chapter7.Troubleshootinganddiagnostics113
- ThinkServerRS140 1
- •“Safetyinformation”onpageiii 2
- •AppendixA“Notices”onpage121 2
- Contents 3
- Safetyinformation 5
- ©CopyrightLenovo2014 11
- Productsthatarenotassessed 12
- Chapter1.Generalinformation 13
- Serverdocumentation 14
- Chapter1.Generalinformation3 15
- Chapter2.Serversetuproadmap 17
- Chapter3.Productoverview 19
- Chapter3.Productoverview9 21
- Specifications 22
- Chapter3.Productoverview11 23
- Frontviewoftheserver 24
- Frontpanel 25
- Rearviewoftheserver 26
- Serverlock 29
- Servercomponents 29
- .Productoverview19 31
- CRUidentification 32
- RAIDcard 33
- Connectingthecables 34
- Chapter3.Productoverview23 35
- Chapter3.Productoverview25 37
- S ATA1 S ATA0 S ATA3 38
- S ATA2 S ATA4 38
- Chapter3.Productoverview27 39
- Chapter3.Productoverview29 41
- Chapter3.Productoverview31 43
- Systemboardcomponents 44
- 22MEdisablejumper 46
- 24Risercardassemblyslot 46
- 26Coin-cellbattery 46
- Turningontheserver 47
- Turningofftheserver 47
- Chapter5.Configuringtheserver 49
- Mainmenu 50
- Devicesmenu 50
- Advancedmenu 50
- Powermenu 51
- Securitymenu 51
- Startupmenu 52
- Exitmenu 52
- Passwordconsiderations 53
- ConfiguringtheTPMfunction 54
- Selectingastartupdevice 54
- Updating(flashing)theBIOS 55
- ConfiguringRAID 59
- AboutRAID 59
- RAIDforyourserver 60
- CreatingRAIDvolumes 61
- DeletingRAIDvolumes 62
- Resettingdiskstonon-RAID 62
- Updatingthefirmware 64
- Guidelines 65
- Precautions 65
- Systemreliabilityguidelines 67
- Removingtheservercover 67
- Figure27.Removingthefanduct 70
- Figure28.Installingthefanduct 70
- Memorymoduleinstallationrules 71
- Installingamemorymodule 72
- Removingamemorymodule 73
- InstallingtheRAIDcard 74
- RemovingtheRAIDcard 77
- InstallingtheTR500Key 78
- RemovingtheTR500Key 79
- Figure38.RemovingtheTR500Key 80
- InstallingtheTR700Battery 81
- RemovingtheTR700Battery 82
- Installingtheslimopticaldrive 83
- Removingtheslimopticaldrive 86
- Replacingtherisercardassembly 87
- ReplacingtheEthernetcard 89
- 1to5thatsecurethepower 94
- 1issnappedintoposition 96
- 1snapsintoplace 99
- Replacingthefrontpanelboard 102
- Replacingasystemfan 104
- Figure67.Removingthesystemfan 105
- Replacingtheheatsink 106
- Replacingthemicroprocessor 108
- 2toaccessthemicroprocessor3 110
- Replacingthecoin-cellbattery 111
- Replacingthesystemboard 113
- 1thatsecuretherearofthesystem 115
- Completingthepartsreplacement 118
- Updatingtheserverconfiguration 120
- Troubleshootingprocedure 123
- Usingadiagnosticprogram 123
- Basictroubleshootingtables 124
- Opticaldriveproblems 124
- Hard-disk-driveproblems 125
- Memorymoduleproblems 126
- Informationresources 129
- Usingthedocumentation 129
- ThinkServerWebsite 129
- LenovoSupportWebsite 129
- Helpandservice 130
- Beforeyoucall 130
- Callingforservice 130
- Usingotherservices 131
- Purchasingadditionalservices 131
- AppendixA.Notices 133
- Trademarks 134
- Importantnotes 134
- Recyclinginformation 135
- Batteryreturnprogram 135
- Particulatecontamination 136
- ImportantWEEEinformation 137
- TurkishRoHS 137
- EuropeanUnionRoHS 137
- Exportclassificationnotice 138
- Electronicemissionnotices 138
- AppendixA.Notices127 139
- Eurasiancompliancemark 140
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